Paul Glans

Purchasing my first electric vehicle was a big step, and while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation. Ir while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation. Ironically, my journey with Coulter started after my previous vehicle was brought in for repairs after an accident. Coulter Collision Center provided me with a loaner vehicle, and before long, I found myself purchasing a new Lyriq after my vehicle was declared a total loss. When some delivery issues came up, General Manager Paul Glans immediately got involved, took ownership of the problems, and made it clear that customer satisfaction was his top priority. Rather than making excuses, he accepted responsibility and worked to make things right. That level of accountability is rare and turned what could have been a frustrating experience into a very positive one. I also want to recognize Linda Daub for her professionalism and communication throughout the process. She was attentive, responsive, and genuinely cared about making sure I was happy with my purchase. The true measure of a dealership isn't whether things always go right but how they respond when they don't. Paul and his team exceeded my expectations and made me a very happy customer. I even told Paul that because of the way he and his staff treated me, I'll be back to purchase my Escalade IQ in a few years. Thank you, Paul, Linda, and the entire Coulter Cadillac team for standing behind your customers! More

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Leased a car from Coulter after my mom bought from them earlier this year and honestly, it was one of the easiest car experiences I’ve had. I was in and out pretty quickly, and there was no pushy sales vib earlier this year and honestly, it was one of the easiest car experiences I’ve had. I was in and out pretty quickly, and there was no pushy sales vibe at all, which I appreciated. Everyone I dealt with was straightforward and helpful. If you're looking for a smooth process without the usual dealership drama, this place is worth checking out. More

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they will absolutely hunt down senior citizens and do their best to lease them a new car every two years (sometimes even more frequently!). but heaven forbid the family needs help with some small admini their best to lease them a new car every two years (sometimes even more frequently!). but heaven forbid the family needs help with some small administrative issues and its crickets from the dealership. when the lease was returned on my dying mom's car, they did not properly do the paperwork withe MVD resulting in her getting notices from MVD regarding lack of insurance. they claim they care about their long time customers, but they absolutely only care about the commissions they are making. they literally leased my mom a car and she could barely walk let alone operate a car. and worse? as the two year lease was coming up, they called her to try to turn in that car for a new one. she was literally on her death bed and they were trying to get her into a new car. its a great business model for them to move new cars quickly and get them back 2 years later with very low miles so that they can sell them at a premium More

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Excellent Customer Service, dealership tour, great greetings from all staff members, very professional and welcoming to dealership. greetings from all staff members, very professional and welcoming to dealership. More

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We purchased a vehicle and had a slight hiccup. Paul was amazing and took great care of us. He set us up with Robert and got our concerns addressed swiftly. We love our new purchase and are really Paul was amazing and took great care of us. He set us up with Robert and got our concerns addressed swiftly. We love our new purchase and are really happy with the customer service we received. Thank you so much for all your help!! More

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We purchased a new 2025 GMC Canyon. The day after we took it home, multiple warning lights and messages appeared. The General Manager, Paul Glans, stepped in and got us a service appoin The day after we took it home, multiple warning lights and messages appeared. The General Manager, Paul Glans, stepped in and got us a service appointment right away. He also got us copies of all of our paperwork that needed to be emailed to us. I highly recommend this dealer for your next purchase. I f there are any problems, Paul will take care of you! More

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Best Cadillac dealer in town by far. The GM Paul and his salesman Cody took great care of us when trying to switch up from a previous vehicle. Very patient, understanding, and not the ty The GM Paul and his salesman Cody took great care of us when trying to switch up from a previous vehicle. Very patient, understanding, and not the typical car salesmen xx. More

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My Amazing New Car Purchase at Coulter Cadillac! I just had the best new car buying experience at Coulter Cadillac, all thanks to an incredible team! Durrine was absolutely amazing. She was knowle I just had the best new car buying experience at Coulter Cadillac, all thanks to an incredible team! Durrine was absolutely amazing. She was knowledgeable, truly listened to what I needed, and even suggested the perfect car for me – I'm so glad I trusted her! When it came to finance, Will, the Finance Manager, was outstanding. He listened, explained everything clearly, and I really appreciated that there was no pressure to take coverage I didn't feel I needed. And a huge shout-out to Paul, the General Manager, whose leadership clearly sets the tone for such a professional and customer-focused environment. Thanks to Durrine, Will, and Paul, I'm now a loyal Coulter Cadillac customer! If you're looking for a new Cadillac, you have to visit them. More

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I have purchased 4 new Cadillacs from Coulter and this experience was just as smooth and pressure-free as all of the others. My sales professional, Bill handled my transaction efficiently and provided a experience was just as smooth and pressure-free as all of the others. My sales professional, Bill handled my transaction efficiently and provided a thorough explanation of the features of my new car. The overall culture and atmosphere at the dealership reflects the leadership of the general manager, Paul. He is very relationship oriented and that is reflected in his sales team as well. That's what keeps me coming back to Coulter even though there is another Cadillac dealership closer to my home. More

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I have been a client of Coulter Cadillac since 1960. I have always had excellent service. My agent this last week worked really hard to make this a speedy and pleasant experience. He worked around my sc I have always had excellent service. My agent this last week worked really hard to make this a speedy and pleasant experience. He worked around my schedule which was a little crazy.. I love my new XT5. Thank you Joe for doing all the heavy lifting to make this purchase speedy and successful. More

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