Oscar Boyd

I went to Toyota of Rockwall on Saturday 3/31/2024 @ 9am to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman a to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman and escorted to Ms.Vanessa Quinones where she again stated it had only 12 miles and asked would you like to go on a test drive I said sure and when we got to the car I got in and she said we can't take it on the road only in parking lot which I thought was strange but ok I was listening to the vehicle because I read other buyers complaining of road noise so the short test drive was fine I then went back inside not thinking about looking at the miles on vehicle since I was told only 12 miles and being brand new model so we signed everything no problem until I got back to the car and noticed when I got on the highway the car was not detailed properly and the miles was almost at 100 which I paid for 12 not 100 miles and being lied to about that and they even told gap insurance and warranty that only 12 miles was on the vehicle and finding out i paid for a vehicle inspection that was already paid then I get home and get all my stuff out to detail and find a chip in the paint I have filed a complaint with Toyota but doesn't seem to have gone anywhere More

by Billyrc30 Verified Customer Verified Customer

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Quinn was AWESOME to work with. Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences . Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences . More

by theshop41 Verified Customer Verified Customer

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We had a great visit with Toyota dealership. Dontrell was very helpful and patient with us trying to learn all the features of the new car. We will definitely be back when ready to buy again. Dontrell was very helpful and patient with us trying to learn all the features of the new car. We will definitely be back when ready to buy again. More

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Everyone we talked to at the dealership was kind and down to earth. That was extremely refreshing! There was no negotiating or back n forth nonsense. We had coffee & water offered and it felt like visiting a to earth. That was extremely refreshing! There was no negotiating or back n forth nonsense. We had coffee & water offered and it felt like visiting a friend. Aubrey, Oscar, and Bennie were outstanding and I would recommend this dealership to everyone anytime! More

by LeighHolley7 Verified Customer Verified Customer

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Aubrey was extremely helpful and knowledgeable with the vehicles I was interested in. Aubrey and Oscar made my experience buying a new car great. No pressure, no hassle, great energy vehicles I was interested in. Aubrey and Oscar made my experience buying a new car great. No pressure, no hassle, great energy More

by snods1011 Verified Customer Verified Customer

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The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More

by alonzo1207 Verified Customer Verified Customer

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Zero pressure sales and a great product will makes us return to this dealership for our next Toyota purchase. return to this dealership for our next Toyota purchase. More

by jason.boothe Verified Customer Verified Customer

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Excellent customer service. Quinn and Oscar are the absolute BEST. They got me in and out and took great care of me. Toyota of Rockwall definitely stands out amongst the other d Quinn and Oscar are the absolute BEST. They got me in and out and took great care of me. Toyota of Rockwall definitely stands out amongst the other dealerships. They treat you like family. I was very discouraged and disappointed at first when I went to other dealerships including D&M Leasing in order to help with my vehicle/transportation issue, but I'm super grateful and thankful now for the declines because that just lead me to come to Toyota of Rockwall where they did everything in their power to assist me and got me to wear I needed to be. No hassling, no extremely long waits, up front, honest, respectful, kind, the list can go on and on. I'm extremely thankful for these guys helping me out in my time of need because I had truly lost hope and was pretty much running out of options. I now have a brand new car that I'm leasing which is something that I've always been wanting to do for years. They helped to make that dream come true for me. Thank you Quinn, Oscar, and the entire Toyota of Rockwall family. May God bless you all! P.S. I HIGHLY recommend Toyota of Rockwall. Not only is the customer service excellent, but so are their vehicles. I have had a great experience before with Toyota at a different location many years ago which is what brought me back again. Thank you! More

by Deonica85 Verified Customer Verified Customer

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Aubrey was great through the entire process. He made sure to get me a great deal and I’m very thankful! He made sure to get me a great deal and I’m very thankful! More

by shelbysmith062217 Verified Customer Verified Customer

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I enjoyed working with the sales and finance team at Toyota of Rockwall. I really like my new car. Toyota of Rockwall. I really like my new car. More

by Meredith Verified Customer Verified Customer

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