Oscar is always wonderful to work with.
He's straight-forward and honest about which repairs are necessary and which ones can wait. Even though I no longer live near the dealership, I still
He's straight-forward and honest about which repairs are necessary and which ones can wait. Even though I no longer live near the dealership, I still bring my car back here.
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by AC
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2026 -
Koons Arlington Toyota responded
It’s great to hear how Oscar’s honest approach helps you understand which repairs are needed. We’re honored you still bring your Toyota here despite living farther away. Whenever you need service, just let us know.
Oscar Canales has been handling my service appointments
for the last few years. He lets me know what may need to be done beyond my own requests, and makes sure the items get done. I have a 2003 Camry (23
for the last few years. He lets me know what may need to be done beyond my own requests, and makes sure the items get done. I have a 2003 Camry (23 years old) with 42,000 miles. Previous service people would just look at the age of the car and use the standard recommendations, but with the low mileage my car was way off schedule, and I would end up having to argue about why the car probably didn't need new tires yet or many of the other typical routine services. Oscar pays attention to the age and the mileage, and everything works beautifully.
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by hixsonsusan
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear that Oscar’s careful evaluation of your Camry’s age and mileage has made routine service hassle-free. We’re pleased that his clear communication and follow-through have kept your Toyota running smoothly.
Apr 15, 2026 -
Koons Arlington Toyota responded
Hi, thanks so much for rating us so high! Be safe on the road!
They deal with you straight and fairly, the work is quick
and effective. I've been coming here for years and they've beaten independent shops every time I've gotten a second opinion.
and effective. I've been coming here for years and they've beaten independent shops every time I've gotten a second opinion.
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by Gary S.
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Koons Arlington Toyota responded
Thank you for your 5-star rating! We appreciate your loyalty over the years and are glad our team continues to provide fair, efficient service that outperforms independent shops. Oscar will be delighted to hear your feedback.
Great service from this Toyota team, I recommend to my
family and friends to come
family and friends to come
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by albertosalazar_827
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christian Gudiel
Apr 08, 2026 -
Koons Arlington Toyota responded
Thanks for recommending our Toyota service team to your friends and family. Oscar will be pleased to know you appreciated the care on your Sienna. We look forward to helping you again.
This is one of the best dealer that I know.
The staff are incredible and also the service.
The staff are incredible and also the service.
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by luzma2256
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Koons Arlington Toyota responded
We’re grateful for your top rating and for trusting us with service on your Toyota Corolla. Oscar and our team are thrilled by your kind feedback.
Excellent service every time - thanks to Oscar Canales!
He never lets me down. Thank you.
He never lets me down. Thank you.
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by rodgersjo
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting our consistent support and mentioning Oscar. We’re glad to hear your Toyota Tacoma receives reliable care every visit. Feel free to reach out whenever you need service again.
Happy with the service and communication with the staff .
Happy with the service I received
Happy with the service I received
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by brantynn.washington
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Koons Arlington Toyota responded
We’re thrilled to receive your five-star rating and to know you were pleased with our communication and service. Oscar and our team are glad the work on your Toyota RAV4 Hybrid met your expectations. Thank you again for your feedback.
They are always kind and professional.
I never have to wait very long, in fact, they always finish early.
I never have to wait very long, in fact, they always finish early.
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by didadi0409
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Koons Arlington Toyota responded
Thank you for the five-star review. We’re glad Oscar and our team could deliver prompt, professional service on your Toyota.
The dealership gave me their preferred customer discount
which was much appreciated. Did an excellent job of keep me informed on the repairs.
which was much appreciated. Did an excellent job of keep me informed on the repairs.
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by wt3brower
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Koons Arlington Toyota responded
Hello, we’re pleased the preferred customer discount was meaningful and that our team kept you well informed during your Toyota 4Runner’s repairs. Oscar will be happy to hear your feedback. Feel free to reach out if you need anything else.
Oscar is the best person employed at Koons.
He always makes my visit a pleasure. He explains what is needed and why and then sees that everything goes well.
He always makes my visit a pleasure. He explains what is needed and why and then sees that everything goes well.
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by mpnegri
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Koons Arlington Toyota responded
We appreciate your kind words about Oscar. Oscar is delighted to hear his efforts added to a pleasant service experience on your Toyota Camry. We look forward to providing the same level of care at your next visit.
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