Oscar Donis | Page 2

In these times of Covid when we are all stressed and everything is more difficult, Oscar, Terrence, Jeff, and Moe were responsive and friendly and went out of their way to address my concerns and get my everything is more difficult, Oscar, Terrence, Jeff, and Moe were responsive and friendly and went out of their way to address my concerns and get my car back in tip-top shape! More

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5 STAR for the ENTIRE staff at City Volkswagen!!! From the time I walked in, I was treated like ROYALTY! Everyone from sales, cashier, service department, technicians, and most importantly the AMAZING FI the time I walked in, I was treated like ROYALTY! Everyone from sales, cashier, service department, technicians, and most importantly the AMAZING FINANCE department ( new and used car managers ) are very helpful and informative. I could keep going on for pages to describe this #1 dealership in the Chicagoland area, Illinois and NATIONWIDE. I will ALWAYS bring my business and refer new customers to this dealership. I have been a LOYAL Volkswagen Customer since 2007. Ive purchase 6 cars, ( 2007 EOS 3.2VR6, 2008 R32, 2012 Golf R, 2013 GTI, 2017 Golf R AND TODAY 2021 ARTEON SEL PREMIUM R-LINE. Huge shout outs to: Mario, Narcis, Denis, Terrance, Marat, and Jeff * service manger * , Mark * Final Finance * and all the other amazing employees that I cant name at this time….but you know who you are because you all are so nice and kind and honest to me…. This is more than a customer/dealership relationship ..I think of this organization as FAMILY…. The buying process was straight forward and very very easy. Next thing you know, the process was finalized…. I jumped for joy with so much excitement like a kid on Christmas morning! I have a smile on my face as WIDE as the UNITED STATES from the west cost to the east coast 3 hours after leaving the dealership with my Black on Black 2021 ARTEON SEL PREMIUM R-LINE More

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Amazing! This team was absolutely amazing! I brought my 2021 Tiguan at this location and the staff was very accommodating. Denis Tamsa and his team are stellar. I traded in my 2018 nissan rouge and the pro 2021 Tiguan at this location and the staff was very accommodating. Denis Tamsa and his team are stellar. I traded in my 2018 nissan rouge and the process with them so very smooth. I went there on my own, and my daughter had multiple question and Craig took the time to talk to her on the phone and answer all of her questions in great detail. If i could do it all over again i would! i recommend everyone to go and see them for a new car🙂 More

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have been going to this dealership for years. The change in ownership has only improved what has always been a great experience! I have purchased/leased over 8 VW's there. Mario Grbavac is amazing. He has in ownership has only improved what has always been a great experience! I have purchased/leased over 8 VW's there. Mario Grbavac is amazing. He has always gone above and beyond to make every transaction smooth and very stress free. Narcis Ajic, and the entire team are just great! I know that I they will always take care of me and all the friends and Client's I referred to them. Everyone has always been overwhelmed with the high level of service. It's not about profits but, I see them doing whatever it takes to have extremely happy customer's and, it works. I am loving my new Tiguan R-line black! If you are in the market for a vehicle, do not waste your time going anywhere but here! More

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We have been Autobarn of Evanston customers since 2012 and as such remained when the dealership was taken over by City VW. Since the changeover I have patronized City VW of Evanston two times. The most and as such remained when the dealership was taken over by City VW. Since the changeover I have patronized City VW of Evanston two times. The most recent visit was an exceptional experience. I went in to get help putting Add Blue into my diesel Golf Sport Wagon. I was greeted kindly by Oscar when I first arrived, then again when I first spoke to Brayner and moments later when I explained my needs to Terrence, who is always a gentleman. I didn't have an appointment and they were quite busy, however Terrence arranged for the car to be washed and the Add Blue added with a smile. Oscar handled the wash and left it to be attended to by Moe who personally explained the best way to put in the Add Blue and then proceeded to check the Add Blue line in my engine without being asked, and all of this for no charge. While waiting I spoke with Ian in sales about an issue my daughter was having with a car purchased in Indiana, who then took the matter to Brent in the finance department. Not only did Brent take the time to gather info from me so he could try to help, he also offered to look at the paperwork if I chose to bring it to him the same day (which I did). Every single person from the moment I entered the dealership that day until I left for the second time was courteous, professional, and genuinely helpful and pleasant. My eldest daughter will be in the market for a replacement VW this year and we will definitely begin the process with City VW of Evanston. More

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