Stephen Raggette

Russell & Smith Mazda made me feel welcome. Everyone was pleasant, they explained every process for a car purchase which made me feel comfortable. They are all so very knowledgeable, while Everyone was pleasant, they explained every process for a car purchase which made me feel comfortable. They are all so very knowledgeable, while helping me with every aspect. I would recommend Russell & Smith to everyone. Just drop by there and see what I'm talking about. I'm sure you will agree and you will be Happy you did. Maria More

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I really enjoyed my car sales woman. She explained all the parts of the car in great detail. She explained all the parts of the car in great detail. More

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Russell & Smith Mazda were very helpful servicing our car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't have the amount at that time. The other services were very good. More

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Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely keep in touch with him for any future deals as well. More

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AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More

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I just purchased my 3rd CX5 from Russell and Smith Mazda. The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely kn The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely knowledgeable about the vehicles that he is selling and is great about following up with you after the sale to see if there are any questions about the vehicle. I am also extremely impressed with the service after the sale. The Russell and Smith service department is also top notch. Service Advisors Nathan Nguyen and Alfredo Vega are very helpful in explaining things to you about your vehicle. I have never felt pressured by them to have repairs suggested by the technicians other than what I brought the vehicle in for More

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God dealership Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was runnin Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was running out. Steve Rodriguez treated me fairly and with respect. So far this is the only dealership in the city in which I, as a woman, have had a positive ineraction with all the staff, and especially Mr. Rodriguez. Even Finance was professional and not overly pushy. Highly recommend Russell & Smith Mazda. More

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Easiest car purchase ever This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressu This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressure, very easy-going and relaxed style, knowledgeable, helpful, and answered all our questions to our satisfaction. The price negotiation was easy and fast. We'd researched costs via KBB, and knew how much we wanted to pay. Otto and his manager worked it out while we went to lunch, and offered us an unbeatable deal - our price, at 0% interest financing, and a customer loyalty discount of $500. We also liked that there was no pressure for us to purchase additional options during the finance phase. The options were presented, and we discussed pros and cons and made our decision without any pressure or undue influence. Russell & Smith is the best dealership we've worked with, hands down (we'd visited 3 other dealers during this process, as we were considering different makes of vehicles). Oh, and my new Mazda 6 is awesome!!! More

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Excellent service and got the car I wanted I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and spacious . Priced nowhere near a luxury , but drives like one Love the car and the dealership at Russel and Smith Mazda gave A+++ service Gilton was just superb and patient with my questions and explained the complexities of the car with ease and simplicity. He even recommended us to get the insurance online, hassle free, and far much cheaper from Geico when he overheard the frustrating conversation we had with our regular insurer. Glad I made my purchase at this dealership. They really value the customer. Was a fervent follower of Toyota for many years but was not satisfied with the newer models and the indifferent salesperson who attended to me at Mike Calvert. Looking forward to a fruitful relationship with Mazda More

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excellent The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. Gilton took the time to explain parts of the manul. made sure I was comfy as well as the kids with me.. He called as well as emailed me to see how things were going wit B.B. ( my car) the icing on the cake was when I had the windows tinted. He bought the vehicle back to my app. Thanks Gilton for the AWESOME sales experience. B.M.Armelin More

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