Owen Long
Owen Long at W&L Subaru
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Owen Long | Page 13

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
138 Reviews
4.9

138 Reviews

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138 Reviews of Owen Long

June 08, 2023

Dealership Rating
Employee Rating

Nothing but good words to say. They are very reliable, curteous, and respinsive. A one quality More

by hoffman11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Not really sure who, but service guy was great

Jun 09, 2023

W&L Subaru responded

Thanks for sharing your experience online!

June 02, 2023

Dealership Rating
Employee Rating

Helpful, knowledgeable, caring, dependable, honest, thoughtful, friendly, respectful, good listeners, tackles problems, thorough, polite, easy to work with More

by Thankful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

W&L Subaru responded

Thank you so much for the 5-star reviews! Have a great day!

May 30, 2023

Dealership Rating
Employee Rating

Staff was very helpful and completed work quickly and efficiently. I would recommend service here to anyone More

by tommypete95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams

May 30, 2023

W&L Subaru responded

Thanks for visiting our service department!

May 30, 2023

Dealership Rating
Employee Rating

The people at this dealership are very kind and thoughtful. I really enjoy dealing with them. Brought my car in for service and the job was completed very efficiently. Hoping this relationship cont More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

W&L Subaru responded

Thanks, Sue! It was our pleasure helping you in service!

May 27, 2023

Dealership Rating
Employee Rating

I was greeted when I pulled to service door. Owen took care of all my needs promptly. More

by Clayton Krieger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

W&L Subaru responded

Thank you!

May 27, 2023

Dealership Rating
Employee Rating

Owen covered everything in my visit from beginning to end. Definitely was a pleasure working with him. More

by pwsass
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

May 30, 2023

W&L Subaru responded

We appreciate your feedback!

May 08, 2023

Dealership Rating
Employee Rating

Clean. Staff are courteous and helpful. Lounge is well stocked with various beverages Restroom was very clean More

by sheriff63@hotmail.com
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

May 09, 2023

W&L Subaru responded

Thank you and have a great day!

May 06, 2023

Dealership Rating
Employee Rating

Very unhappy that they can't fix STARLINK freezing. I showed a video of the frustrating problem during a long trip, but that isn't enough to warrant fixing the problem. What do I have to do? More

by dlstaebler@att.net
Recommend Dealer
No

Other Employees Tagged: Owen Long

May 06, 2023

W&L Subaru responded

Thank you for the feedback. We're very sorry you are having this issue. It's not clear from your message what aspect of StarLink is freezing, but if you are having difficulty with the StarLink cell phone app, please keep in mind, we are an automotive repair facility and do not have the ability to repair cell phone applications, even ones supplied by Subaru. If you have additional questions, please give us a call at 570.473.3432. Thanks again and have a great day.

May 05, 2023

Dealership Rating
Employee Rating

Okay So far excellent service and considerate staff. No complaints. I am glad we chose w&l. More

by wheelscoal
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

May 06, 2023

W&L Subaru responded

Thank you so much!

May 03, 2023

Dealership Rating
Employee Rating

Staff is attentive, efficient, and friendly. We were sent an excellent video showing exactly what needed to be done and why. More

by rrmjvand205
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

May 06, 2023

W&L Subaru responded

Thank you so much!

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