Pablo Moncho

Arrived early for my oil change / tire rotation appointment. Alex was quick to get me checked in My Outback was ready to go in a very acceptable amount of time. The video provided by the servi appointment. Alex was quick to get me checked in My Outback was ready to go in a very acceptable amount of time. The video provided by the service tech was great, and Amex came out and went over the service report with me. Nothing bad to say, at all. More

by tomboothe Verified Customer Verified Customer

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The actual purchasing of the vehicle was a straightforward experience; it was everything that followed which was a nightmare. The finance software charged us for our downpayment twice, which t straightforward experience; it was everything that followed which was a nightmare. The finance software charged us for our downpayment twice, which took several phone calls throughout a week to get resolved. Also, during the purchasing the grill and fog light were broken. The salesman, Casey Thomas, assured us the parts had been ordered, and he would call us to bring the car in to be repaired. Fast-forward three months, we had not received a call. When we called and were transferred to the service department – they had no idea about the parts or repairs. They told us they would look into it and get back to us. Once again fast-forward a week and we had also not heard back from them. At this point, I sent an email to the sales manager explaining the situation asking for (1) a response and (2) a solution. Within minutes I received an email back from Casey Thomas, the salesman, apologizing for how this had slipped through the cracks and he would order the parts and arrange for a courtesy car during the time of the repair. My husband was texting back and forth with Casey regarding setting up a time to drop off the car – they agreed on Wednesday at 9 am. When my husband came to drop off the car, the front desk associate told him that, “Casey doesn’t get here until 10 am.” So, a different salesperson came out to assist him. At the end of the day when we were notified our car repair was complete, we were told our keys would be at the front desk so we could grab them. When we arrived, they were not there. So once again, another salesperson came out to help us and took us to service to see if they were there, he called Casey Thomas who, unsurprisingly, did not know where to find the keys. We were told to wait while the other salesperson went looking for the keys. So, as we were standing in the customer parking area, unloading the loaner vehicle, I noticed my car. When we walked up to my car we found it unlocked, which is never ideal in Little Rock. After we had moved everything over, we saw the helpful sales associate who finally had found our keys and finally left this dealership behind us. All in all, it was a horrific experience. I love Subaru, but I will never go back to this dealership, and I cannot encourage you enough to find another associate besides Casey Thomas. More

by lindseymartin60 Verified Customer Verified Customer

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This dealership provides an atmosphere that feels welcoming upon walking in through the parking lot. welcoming upon walking in through the parking lot. More

by Bebucho Verified Customer Verified Customer

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Friendly staff and professional work! Communication with service members exceptional, snacks and beverages was an added bonus! Thank you! Communication with service members exceptional, snacks and beverages was an added bonus! Thank you! More

by AGLORYBEE Verified Customer Verified Customer

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Will have my Subaru serviced here, again. A great job and enjoyable experience. Thank you A great job and enjoyable experience. Thank you More

by takhill13 Verified Customer Verified Customer

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The service techs are very friendly and professional. The work in the shop seems to be done competently and timely. The waiting area for the service group is very well appointed. My only complaint is wi The work in the shop seems to be done competently and timely. The waiting area for the service group is very well appointed. My only complaint is with the scheduling group - their phone etiquette and product knowledge has some growing to do. Not bad, but not on par with everything else here. More

by tomboothe Verified Customer Verified Customer

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I found my perfect car at a decent price. Everyone was very nice and helpful. Everyone was very nice and helpful. More

by alexandriacade0 Verified Customer Verified Customer

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I love my new car, everyone was very nice and helpful. I love what subaru stands for with there support of animals and the community as a whole. I love what subaru stands for with there support of animals and the community as a whole. More

by OVERHOLTTHERESAA Verified Customer Verified Customer

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It has all changed since Mike has left . You have to question everything they are suppose to do . I bought 20 oil and tire rotations was told I did not have that when I called to make my app You have to question everything they are suppose to do . I bought 20 oil and tire rotations was told I did not have that when I called to make my appt. Had to ask and show my paper work work when I got there do not throw any paper work away if you buy a car with them if you have any type of warranty. I wish Mike was still there he took great care of me anytime I was there. I was never questioned when I came in to get a I’ll change when he was there. Man how things have changed there since he left. More

by sonyawestbrook70 Verified Customer Verified Customer

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Everyone is very nice and professional. Service is always above par. The dealership is clean with an ample amount of space to wait and relax Service is always above par. The dealership is clean with an ample amount of space to wait and relax More

by rmt309000 Verified Customer Verified Customer

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