Pam Koglman | Page 20

Purchase of Ford Edge Pam was awesome! She worked very diligently for our business. She also spent a good deal of time walking through the instructions and features of ou Pam was awesome! She worked very diligently for our business. She also spent a good deal of time walking through the instructions and features of our new vehicle. More

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Always an awesome experience! Robert Brown and his staff always go above and beyond to make sure you have a wonderful buying experience! Way to go Ganley Ford West !!!!! Robert Brown and his staff always go above and beyond to make sure you have a wonderful buying experience! Way to go Ganley Ford West !!!!! More

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Extremely helpful and friendly! The staff here are so friendly and knowledgable. I walked in knowing what I wanted and they were quick to help. Mike made the process go smooth and as The staff here are so friendly and knowledgable. I walked in knowing what I wanted and they were quick to help. Mike made the process go smooth and as fast as these things really can go. Everyone I talked to during the process was awesome and friendly. Pam also sat with me and showed me all the features on the car since it was a newer model and had advanced technology. She has also kept in touch after the fact about the vehicle as well making sure everything was going well. Overall a very positive experience. More

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PLEASE READ! Sneaky salespeople I purchased a car a few months back and had a great experience with the sales person. But then it all changed when Scott in finance took over. He is I purchased a car a few months back and had a great experience with the sales person. But then it all changed when Scott in finance took over. He is such a snake of an individual. He added all these "extras" on the price of my car (paint protector, tire shine, interior seat protector, extended warranty), without even telling me or giving me any information on the added features. It was a few days later when I was doing the math that I realized he did this. Then, it took over 2 months to get sorted out. Scott is an absolute liar and should not be in the workforce at Ganley Ford West. More

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Best car shopping experience ever!! I went in to "look" and drove happily away in a brand new Ford Ecosport! Pam took amazing care of me, listened respectfully to my needs, honored my re I went in to "look" and drove happily away in a brand new Ford Ecosport! Pam took amazing care of me, listened respectfully to my needs, honored my requests, and helped to get me a great price for a beautiful vehicle. I couldn't be more thankful! HIGHLY recommend Pam and Ganley Ford West!! More

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Overall Outstanding experience but This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escap This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escape. There are two things I would imporve. (1) The parking lot needs paved. It would improve first impressions. (2) This was the first time I walked in pre-approved from my bank. After providing all my paperwork for financing the waiting game started. I don't know where the disconnect was but my bank did not receive anything for a month. My temporary tags expire August 19th. I was promised the paperwork in my email August 17th, with followup mail of the originals. (I transferred my tags from previous car) I did not receive them nor did I receive a phone call. I called August 18th and was told the title paperwork did not come in for my car but, I could put my old tags on the car as the paperwork had gone through but they did not have them and would have them August 20th. So, technically I will be driving illegally. So, to sum it up, my advice is if you go in pre-approved make sure you follow up everyday to make sure your bank receives the paperwork. More

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Nice, smooth and easy I work with Pam and she was very good at what she does and she she was patient and she was very helpful and totally took care of the needs that I had I work with Pam and she was very good at what she does and she she was patient and she was very helpful and totally took care of the needs that I had. More

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Awesome place to buy a car Pam and the whole team took very great care of me. I was so happy I chose them and cannot wait to continue to do business with them moving forward. Wo Pam and the whole team took very great care of me. I was so happy I chose them and cannot wait to continue to do business with them moving forward. Would recommend them to anyone and am so pleased with my new truck! More

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Perseverance paid off. We were ready to give up in finding a new car with the features we wanted but our sales lady, Pam Koglman kept searching until she found it in Michiga We were ready to give up in finding a new car with the features we wanted but our sales lady, Pam Koglman kept searching until she found it in Michigan. We love the car and highly recommend the dealership.. Pam Koglman had more perseverance than most people would have in searching for our car. More

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Great customer service support they helped me out so much. When this was my dream car I wanted. Never thought I'd walk out the door with it very pleased wi customer service support they helped me out so much. When this was my dream car I wanted. Never thought I'd walk out the door with it very pleased with my new purchase. I couldn't remember everyone's name sorry More

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