Pat McGarry

Tucson lemon -47000 miles - manager doesn’t oversee the service. 2 weeks out my car dead service. 2 weeks out my car dead More

Helpful 0

Report | Print

Had the same problem with my oil light popping on and he said we changed the gasket 2 months ago you can get the oil changed it could be just a leak. We Can't do no more than change your oil, even if is som said we changed the gasket 2 months ago you can get the oil changed it could be just a leak. We Can't do no more than change your oil, even if is something more wrong with your car, that pertains to the oil gasket. Next appointment is May if you want a master mechanic to look at it. So I he wanted me to come pay for a oil change and I still have the problem! Really I am over them! More

Helpful 0

Report | Print

Worst experience from a dealership I've ever encountered. This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years w This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai, I would not refer them at all due to the unprofessionalism and a brash display of lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful whatsoever from beginning to end. He showed a lack of concern and understanding until there was something they needed in return which in this case was the loaner vehicle. Upon my vehicle being towed to their shop, which I was told twice on the phone by service reps that no loaners were available. Until I expressed my disdain online, a loaner magically became available the same day. In addition, my car was damaged either in route or in possession of the dealership. There were lower front and middle fender damages to the body and undercarriage. After several attempts via my insurance company, I was left with a damaged vehicle. After an extensive investigation henceforth proving the dealership was responsible for the damages, I was immediately written off stating it was the tow company's fault. This review consisted of requests for photos and video footage of activity on their premises, in which I was initially told was against company policy to release photos and that I was to return the loaner immediately. I eventually received surveillance footage after a grueling duration of time only after refusing to not return the loaner prior to the agreed return date. My insurance rep stated that it was conveyed to him that it would cost $300.00 to release photos to the insurance company, leaving me stuck with an estimate of a thousand dollars plus in body damage. The tow company had also provided photo documentation of my vehicle with no damage prior to and after delivery. However, the company I pay hundreds of dollars to monthly for one of their vehicles were absolutely of no help. Never before have I witnessed such a lack of accountability and customer support from a dealership, especially owning a car still under it's original warranty. This entire experience with Conicelli Hyundai was an absolute disappointment costing me valuable time, unnecessary stress and hundreds in rental fees and insurance deductibles. The only reason I provided two stars was the fact the service manager Pat McGarry had stepped in to arbitrate some of the issues, otherwise the ball was dropped in this instance. More

Helpful 1

Report | Print

Typical dealership story. .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is fi .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is finished you have to follow up yourself. To actually get an appointment is a minimum two to three weeks waiting period. Definitely will not be getting another vehicle from this location. More

Helpful 2

Report | Print

Have bought or leased numerous cars (~10) from various Conicelli dealerships, especially from the Hyundai store. Excellent sales and service is always the norm. For this particular sale, Nick got pulle Conicelli dealerships, especially from the Hyundai store. Excellent sales and service is always the norm. For this particular sale, Nick got pulled into a lease buyout sale at the last minute and did an excellent job all the way around, as did the entire group all the way through to finance (Kudos to Chris Colella for making the whole paperwork process so easy!) There simply is no reason to go anyplace other than Conicelli for car purchases More

Helpful 0

Report | Print

Your dealership sucks- had my granddaughter car for 6 days and originally said it would take 5 hours and now calls and it’s been tomorrow tomorrow - let’s just be honest ! She has no other car and depen days and originally said it would take 5 hours and now calls and it’s been tomorrow tomorrow - let’s just be honest ! She has no other car and depends on rides - this is not right - why? Cause she is a young female ? Pull up your panties and let’s be honest with her and you told her you had no loaner? We live in Abington !!! 6 days!! More

Helpful 0

Report | Print

KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS FRAME PLUGS MATTER AND ALL WENT WELL. WORKED WITH SHARON AND JAMES AND WENT SMOOTHLY. ALSO THE GENTLEMEN WHO GREETED ME AT TIME OF ARRIVAL WITH TIC FRAME PLUGS MATTER AND ALL WENT WELL. WORKED WITH SHARON AND JAMES AND WENT SMOOTHLY. ALSO THE GENTLEMEN WHO GREETED ME AT TIME OF ARRIVAL WITH TICKET. ALL SHEDULED AND COMMUNICATION IN AND OUT FOR THE TIME INFORMED TO ME. ALL GOOD AND NEXT WILL BE OIL CHANGE AND OTHER SERV. THAT IS REQUIRED. THANK YOU KHG / BE WELL AND ENJOY! More

Helpful 0

Report | Print

After months of trying to get warrantied service to fix paint problems on my special edition Ironman Kona, I finally got my car back and it is BROKEN. Never mind the fact that you returned the car with zer paint problems on my special edition Ironman Kona, I finally got my car back and it is BROKEN. Never mind the fact that you returned the car with zero gas in it and didn't bother washing it. The front passenger door lock now only works manually. Maybe that has something to do with the multiple panic alarms I received while my car was in Conicelli's hands? Who knows? Any communication I've gotten through this 3+ month odyssey has only been as a result of me following up on promised-but-never-made return calls. The only reason I will ever deal with Conicelli again is for the warranty service I have through the dealership and not through Hyundai. ZERO STARS. More

Helpful 1

Report | Print

Pat is very professional friendly service-oriented and Pat is very professional friendly service-oriented and patient I've been coming for years and he's been just wonderful highly recommended he is a 10 Pat is very professional friendly service-oriented and patient I've been coming for years and he's been just wonderful highly recommended he is a 10 More

Helpful 0

Report | Print

Unprofessional salesperson and uncompetent service departmen Extremely unprofessional sales team. My husband had to walk the salesman through the entire process of buying out of state. We called ahead and were Extremely unprofessional sales team. My husband had to walk the salesman through the entire process of buying out of state. We called ahead and were told the it would take 1.5 hours, but took over 3 hours wait to go to the finance office to pay cash for the car. The service center is completely incompetent. Took 5 visits to repair a warranty issue in a mirror and then on the 5th visit they chipped the new mirror on installation and want me to return for a 6th visit. Avoid the sales and services department at Conicelli. More

Helpful 0

Report | Print