Paul Diberardino

They lied to me about the car and had me fly out to get it. When I saw the car wasn’t what was posted, they refused to pay for my flight. Will NEVER buy from them and they shouldn’t have a spot to sell on it. When I saw the car wasn’t what was posted, they refused to pay for my flight. Will NEVER buy from them and they shouldn’t have a spot to sell on your website. More

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Yesterday Nov.2,2021, I was at the dealership to have my car looked at and the mechanic (Asian) guy was rude and unhelpful. His English and his understanding of the job is poor. Needless to say I have to c car looked at and the mechanic (Asian) guy was rude and unhelpful. His English and his understanding of the job is poor. Needless to say I have to comeback on Nov.11 to have the problem fixed. A.Rivers-customer More

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This place is a horrible place to get anything done or purchase a vehicle. I had to take my truck down there 3 different times and spend several hundred dollars to get them to fix a issues that was wrong purchase a vehicle. I had to take my truck down there 3 different times and spend several hundred dollars to get them to fix a issues that was wrong with the car since purchase date running around from dealer to dealer to get them to fix my vehicle that they sold to me like this. If you like to blow money here is the place to go More

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Paul and Ali really gave me top-notch service for my purchase. My previous vehicle was totaled, and they bent over backwards helping me get information on my purchase. I was please with the quality of s purchase. My previous vehicle was totaled, and they bent over backwards helping me get information on my purchase. I was please with the quality of service and eagerness to find a vehicle that fit my needs. I'll definitely steer business theit way. More

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My 1999 Mercury Mountaineer with 175,000 miles finally My 1999 Mercury Mountaineer with 175,000 miles finally tapped out on me on the way to work one day right after Thanksgiving. After sharing my wife My 1999 Mercury Mountaineer with 175,000 miles finally tapped out on me on the way to work one day right after Thanksgiving. After sharing my wife's SUV with her for about a month, we discovered that sharing one vehicle just was not working. I began to look around on the internet for another Mountaineer (why not..this one ran for 13 years) but it had to be VERY nice but VERY affordable before I would take another car payment on after only have one payment for 5 years. I found the 2007 Mercury Mountaineer that I would end up buying on Cars.COM from Koons Arlington Toyota. The low ball "WOW" price almost scared me away at first, because it was too good to be true. It was around 8:30 at night on around 21 Dec, and their website offered a chat feature. On a lark, I hit it to see if anyone was in...and the they were!! Paul started chatting with me and we made an appt for the next day..but I couldn't make it. I called Paul and told him it would be after Christmas before I got in, and he said no problem, and even pulled the Truck off to the side and let everyone know that he was working on a deal with me, so no one else tried to sell it. When I came in on 26 Dec...it was cleaned up and ready to show, and it had even been dropped another $500 to $12,499. This SUV books out high retail at $16, 200. No one else on cars.con could come even close to this price. I had my own financing from my bank, so this was the car and the price for me. There was an issue with the fold up/fold down motor being broken in on one of the 3rd row seats,"no problem, we'll fix it...we sell every car right" Paul tells me. With this price, I was able to get more than was they were asking from my bank, and pay a big chunk on my very comprehensive extend warranty that Ali offered me. I was in and out of Ali's office with an hour. Since then, the seat is not fixed as of yet, but that is a Ford back order issue..not a Koons. I have talked to Al the Used Car Manager almost daily on the status, as he looks for way to find the part faster. I had a few admin snafus on the Warranty Contract with things I wanted or had forgotten to ask for not being checked..No problem. Ali worked with the Warranty Company to get me every extra thing that I needed so that I have as close as you can possibly get to a bumper to bumper warranty for 36 mo/3 years. I plan to run the wheels off of this Mountaineer just like I did my last one. When it comes time for my wife or I to get a new SUV..this is where we are going, no question. If I have one knock at all, if if you have to call the New Dealership side for some reason..they appear to be short staffed and you get ALOT of voicemails, rather than the person you need to talk to. It took me an ENTIRE day to get someone on the phone on day. They are aware of the problem, and are looking for ways to fix it, however. The Used Lot picks up right way, but if someone you need to talk to from there, happens to be working in the New Car building that day...you could be in the black hole until they get the phone/personnel situation fixed. The price and the service overall though WAYYY out way that issue though. Go and get your "WOW" price now. **WARNING*** Don't let their low prices scare you off..They are all about volume, and COMPLETE customer satisfaction, so that you come back, and you tell ALL of your friends. More

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Paul was very patient as I changed my vehicle request 3 times. Ali explained everything very thoroughly. He expedited the process as well as insuring the best rate possible. He made me feel good about pu times. Ali explained everything very thoroughly. He expedited the process as well as insuring the best rate possible. He made me feel good about purchasing a used vehicle from Koons. Many dealers fail to mention how the dealership can work for you 'after' the purchase but Ali showed me how Koons has the buyers best interest even long after the sale is complete. Thank You again! More

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My experience with the dealership was positive. Mr. DiBerardino was friendly and knowledgeable. They were able to figure out a way to finance the car for me. DiBerardino was friendly and knowledgeable. They were able to figure out a way to finance the car for me. More

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