Payson Sowles

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More

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Taylor is exquisite and offers her role an extraordinary skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive end result. She certainly is a beneficial representative to her dealer group!!! More

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On Monday, 11/21/22, with an appointment for 9 AM, I dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later in the day, I received a call informing me the brakes need to be replaced. I authorized the recommended service. The repairs were completed late in the afternoon on 11/22/22. Since we live in Wells, Maine it was agreed that I could pay by credit card over the phone and pick up the car the following day on 11/23/22. The total charge was just under $4,000. I picked up my car on Wednesday 11/23/22. I spoke with several different employees and was assured the registration and insurance card which I had given to the service writer were placed back in the car. On Friday 11/25/22, the day after Thanksgiving, I couldn't find the registration and insurance card. Since it was late in the day, I decided to call 1st thing in the morning on Monday, 11/28/22. When I called on Monday, I eventually was informed that the registration and the insurance card had been located and would be placed on the manager's desk for mailing to me at our home address. There was also some type of plate/platter located that didn't appear to be ours and they offered to hold on to that until the next time we were in the area. We have informed delivery with the USPS and by Thursday 12/1/22 there was nothing in the mail to us from Morong. My significant other called Morong and left a voice message on the machine about the missing documents as I was recovering from minor eye surgery and resting. The message requested a call concerning the missing registration and insurance card. We did not receive a call back on 12/1/22. On Friday, 12/2/22, I had a follow-up office visit with my doctor in Portland. Following the OV, we drove over to Morong-Falmouth. My significant other, Mike Troiano, went into the office and initially spoke to a young pleasant lady at the front desk. As soon as he mentioned my name and the purpose for his being there, she recalled the missing documents and stated they may not have been mailed out yet and she would get the manager. After several minutes, a young man by the name of Payson came to the desk and mentioned the documents had just been mailed the day before which would have been 12/1/22. Needless to say, he was informed that we had expected the documents to have been mailed to us as soon as we notified them that they were not put back in the vehicle. That was on 11/28/22. They were reminded that in Maine vehicles are required to have the registration and insurance card in the vehicle at all times while being operated. The documents finally arrived yesterday 12/5/22 and the postmark on the envelope from the Pitney Bowes postage meter is 12/2/22. So not only were the documents not put in the mail to us on 11/28/22 when we first notified Morong, the phone call placed to Morong on 12/1/22 was not returned, and the representation that the documents were mailed on 12/1/22 appears to be a misrepresentation due to the date of 12/2/22 from the Morong postage meter. Frankly, after spending just under $4,000 for the repairs, the documents should have been placed in express mail to us long before they were just placed in regular mail to us on 12/2/22. The young lady at the front desk and the service writer are to be commended. In our opinion, your Porsche service manager Payson needs to learn how to prioritize. Respectfully, Mary Joyce Coughlan and Mike Troiano More

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Everyone is really nice and professional, I am happy I reached out. I am hopeful in working for Morong in the future. Dealership is doing great things and I'm excited to see what is in store for the futur reached out. I am hopeful in working for Morong in the future. Dealership is doing great things and I'm excited to see what is in store for the future. More

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Terrible customer service. No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles More

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thank you all for the amazing customer service. My sister recently bought a car from you guys and was raving about the service provided by your team. 5 Stars! recently bought a car from you guys and was raving about the service provided by your team. 5 Stars! More

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