Peter Mapp
Peter Mapp at Metro Lexus
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Peter Mapp | Page 2

Vice President

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
119 Reviews

A native of London, England, Peter Mapp has enjoyed more than 40 years in NE Ohio. His passion for the car business began in 1991 and his vision of creating 10 year positive memories for his clients is fundamental to all aspects of his Lexus and Toyota dealerships operations. An avid Cleveland sports fan, Pete also has a passion for the game of soccer and follows his favorite Team, Manchester United. Residing in Medina, his daughter Kylie is studying Hospitality Management at Kent State University while working at Fairlawn Country Club, while his son, Alex, an Ashland University Graduate continues to chase his dreams having just completed his 3rd season of playing professional soccer in Sweden. Mapp also enjoys running with his 2 dogs, Bentley and Bruno at our beautiful Metro Park system and is actively involved in a wide variety of fundraising initiatives including lifesaving cancer research with Velosano and The American Cancer Society.

Dealership Experience

7 yrs, 4 mos

Industry Experience

33 yrs, 4 mos

Languages Spoken

English English

5.0

119 Reviews

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119 Reviews of Peter Mapp

March 28, 2024

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Employee Rating

I have dealt with Metro Lexus for nearly 25 years, and my reasons are twofold. Quality of service is unsurpassed, as well as the sales staff. I have purchased 9 Lexus vehicles from Metro, and never had an More

by David
Sales Price Transparency
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Recommend Dealer
Yes
Mar 29, 2024

Metro Lexus responded

David, it's fantastic to know you've been with us at Metro Lexus for nearly 25 years! We're proud to have provided top-notch service and sales throughout your nine purchases. Thanks so much for sticking with us all these years!

March 28, 2024

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Very responsive, honest and trustworthy. There was no haggling or any of the other car dealership pains. Colin, Jeff, Sarah and Pete were excellent. More

by Hkayyali
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Sustersic, Colin Haire , Sarah Klein

Mar 28, 2024

Metro Lexus responded

We're delighted to know that Colin, Jeff, Sarah, and Pete provided an excellent experience at Metro Lexus. Thanks for sharing your feedback!

March 25, 2024

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They where very helpful in helping us find the lexus that had all the options my wife was looking for, the suv arrived on the date we were giving .the finance manager was very informative about the adde More

by Brn2ride1671
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Recommend Dealer
Yes

Other Employees Tagged: Terry Ramey, David Weaver

Mar 25, 2024

Metro Lexus responded

We're glad to know you found the perfect Lexus with all the options your wife wanted at Metro Lexus. It's great that our team was able to assist in setting up phone apps and providing useful information about additional coverages. We look forward to serving you again!

March 09, 2024

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Thanks for the professional and courteous transaction. All of my questions were answered promptly. I will recommend Ryan to friends and family! More

by DaC
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Yee

Mar 11, 2024

Metro Lexus responded

We're glad to know you had a positive experience with Ryan at Metro Lexus! Thank you for your recommendation and we look forward to assisting any friends or family in the future. Safe travels!

February 28, 2024

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Colin, was great to work with. In the midst of trying to get the deal done he remained calm. Had it not been for Colin, I would’ve walked out on the deal. More

by Cguthrie44
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Recommend Dealer
Yes
Feb 29, 2024

Metro Lexus responded

It's great to know that Colin was able to assist you effectively during your experience with us. We always aim for a smooth and pleasant process, so we're glad he could offer attentive and professional assistance. We strive to deliver 5-star service so if there are any other aspects of the deal or service that you'd like to discuss further, please don't hesitate to reach out directly. Thank you, Jeff Sustersic - General Sales Manager - 216-916-6000

February 09, 2024

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From the moment I walked in I was greeted and helped with a friendly smile More

by StasD
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Recommend Dealer
Yes
Feb 09, 2024

Metro Lexus responded

Thank you for the review! We hope to see you again at Metro Lexus!

January 02, 2024

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Excellent and very personable customer service. Candice Thomas was my salesperson she was great, efficient, nice and personable. The entire team and process was amazing, fast and simple. Candice More

by Msmia524
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Recommend Dealer
Yes

Other Employees Tagged: Candice Thomas , I also met Eric he was very helpful and instrumental in my decision.

Jan 02, 2024

Metro Lexus responded

We're delighted to know that you had a great experience with Candice and the rest of our team at Metro Lexus. We strive for efficiency, friendliness, and top-notch service! Welcome back to the Lexus family - we're glad you chose us again!

January 01, 2024

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Simon and the Metro team went ABOVE AND BEYOND to get a deal done. I cannot recommend Simon enough. He and the Metro team really made for a first class buying experience. More

by Donald.slezak
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Recommend Dealer
Yes
Jan 02, 2024

Metro Lexus responded

We're so glad to know that Simon and our team at Metro Lexus were able to provide you with a top-notch buying experience, Donald. Your recommendation means the world to us! Enjoy your new ride!

December 31, 2023

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Tori is a quality salesperson who is personable, adaptive and very knowledgeable of Lexus vehicles. Huge help More

by micahmanus
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Cross, Tori Neiderer

Jan 02, 2024

Metro Lexus responded

Micah, we're so glad to know that Tori was able to provide you with a top-notch experience at Metro Lexus! We appreciate your feedback and look forward to serving you again. Safe travels!

December 31, 2023

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Tori gave me such personal attention. She really went above and beyond even bringing my paperwork to me direct. Metro Lexus made me feel like I was family. The ease of trading in, caring More

by bethelleslie
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Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Tom Brennan, Andrew Cross, Tori Neiderer , Micah Manus, Sara K in finance

Jan 02, 2024

Metro Lexus responded

It's wonderful to know that Tori and the Metro Lexus team made your trade-in experience so personal and easy. We appreciate you choosing us for your automotive needs! Looking forward to seeing you at service time or when you're ready for a new ride.

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