Peter Plansky | Page 3

The best guy I've ever met at the dealer. Very friendly and attentive. He convinced me and now I have my car of the year Grand Highlander 2024. Thanks Jhony 👌🏻👍🏻 Very friendly and attentive. He convinced me and now I have my car of the year Grand Highlander 2024. Thanks Jhony 👌🏻👍🏻 More

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They are all amazing. They taught me all about my new Camry and even things about my phone. They taught me all about my new Camry and even things about my phone. More

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Just want to thank Johnny and everyone there for an easy process. Was a pleasure process. Was a pleasure More

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Johnny Urena was a pleasure to deal with. I appreciated his help and he was great at following up and returning my calls/emails. Thank you! I appreciated his help and he was great at following up and returning my calls/emails. Thank you! More

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Everyone I met was pleasant and very helpful. I was very pleased with the staff . I was very pleased with the staff . More

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I was very pleased with my experience at Ira Toyota. Not only was Johnny Urena kind and professional through the sale, he was also informative and went above and beyond to make sure I was comfortable wi Not only was Johnny Urena kind and professional through the sale, he was also informative and went above and beyond to make sure I was comfortable with my purchase. More

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Terrific experience, respectful sales people who communicated well and actually listened to me. Finance was a breeze and everyone so very kind. Shout out to Johnny U for helping me out! communicated well and actually listened to me. Finance was a breeze and everyone so very kind. Shout out to Johnny U for helping me out! More

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The day that they need sell the car they treat you awesome… after that is awful. I buy from Massachusetts and the first questions that I ask was about the registration process for Massachusetts they S awesome… after that is awful. I buy from Massachusetts and the first questions that I ask was about the registration process for Massachusetts they Said that everything will be set for the registration with my passport, this was a Sunday. They call me on Monday and let me know that without a state ID they can’t do the registration. I get the state ID Tuesday morning and I start call from Tuesday to Friday to let them know that I have my ID until Friday probably I don’t go to have the car from one week more and next month I need to do the first payment and I being paying for the car insurance without using the car. Of course I’m super mad 😡. I buy the car on the 1/10 and i don’t have the car yet. Due to my review in Google, Manager write his email and email him and nothing. They didn’t answer my phone calls either. I send my ID but they don’t rush the process. More

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I recently purchased a 2021 Toyota RAV4 XLE Premium from Ira Toyota of Manchester, and although the experience started off a bit rocky, it was an easy, smooth and wonderful experience as soon as I was conne Ira Toyota of Manchester, and although the experience started off a bit rocky, it was an easy, smooth and wonderful experience as soon as I was connected with salesman Muamer Durakovik "Mo." Like all dealerships right now, the new car inventory was nonexistent, which was frustrating, so Mo took the time to find the exact vehicle I wanted & had it shipped to Ira Toyota of Manchester for me. I was hesitant to lock myself in to a vehicle before I even had eyes on it, but Mo explained that a fully-refundable $500 deposit was all it took to secure the vehicle for me, and I could change my mind if the vehicle arrived, and it wasn't everything I wanted. He took the time to get this process started for me on his day off, and he even had me test drive a similar pre-owned RAV4 so I could get the feel of it before mine arrived. The RAV4 arrived four days early, and I fell in love as soon as I set eyes on her. Mo took the time to have the RAV I test drove and the RAV I purchased parked up front and warmed up upon my arrival. Talk about going above and beyond! When I arrived to purchase my RAV, Mo had everything ready, so I was in and out very quickly. I worked with Peter Plansky in Finance, and he was so patient and clearly explained all of my options, answered all of my questions and helped me choose the best payment route for me. Never once did I feel pressured by Mo or Peter. I felt they were doing all they could to help me and ensure I was not only happy with my new vehicle, but thrilled and confident I was making the right choice. Mo has followed up with me a couple times to see how I was liking my new RAV4, which I appreciate the follow-through. Thank you so much, Mo and Peter, for treating me with respect, honesty and genuine customer service. More

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