Preston Jackson

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to pr Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer More

Helpful 0

Report | Print

I've bought two cars here, both with Michael Dixon. He is very professional, honest, down to earth and a pleasure to work with. He is very professional, honest, down to earth and a pleasure to work with. More

Helpful 0

Report | Print

This was the third Mini I have purchased from this dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. More

Helpful 0

Report | Print

The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. No question I'd go back to Ottos for another Mini. More

Helpful 0

Report | Print

My Mini is awesome! I cant thank you enough Michael Dixon for your exceptional salesmanship and knowledge of all Mini’s. Making it easy to get in and out of the dealers I cant thank you enough Michael Dixon for your exceptional salesmanship and knowledge of all Mini’s. Making it easy to get in and out of the dealership fast . #miniwc More

Helpful 0

Report | Print

our Mini experience at Otto’s has been one of relaxation…the dealership offers a knowledgeable sales staff and a comfortable setting in which to do the often stressful task of buying and/or tradi relaxation…the dealership offers a knowledgeable sales staff and a comfortable setting in which to do the often stressful task of buying and/or trading automobiles…in nearly sixty years of doing this kind of business—becoming the owner of forty-some different types and brands of vehicles—I can sincerely assert that the ease of car shopping was never made easier than what we experienced at Otto’s… we would be remiss if we did not mention the professionalism of Pete…easy-going, no pressure, we can work it out… Ed Ruyter—and Donna Happy Mini Owners More

Helpful 0

Report | Print

I bought my first Mini, a Paceman, from Pete 9 years ago. Recently on a service visit I ventured over to the sales dept. to see what my options were for a new Mini. Seeing a familiar face made my decision Recently on a service visit I ventured over to the sales dept. to see what my options were for a new Mini. Seeing a familiar face made my decision and the process so much easier! Not sure if I wanted to buy or lease, Pete patiently walked me through both options and found the right car for me. The great sales and service experiences I have had at Otto's Mini speaks volumes to me about the dealership's ability to find and retain great employees. More

Helpful 0

Report | Print

We love our car! Pete and Wayne were extremely helpful at Otto’s. I was really indecisive because this was a huge investment for me and my daughter. They helped me fi Pete and Wayne were extremely helpful at Otto’s. I was really indecisive because this was a huge investment for me and my daughter. They helped me find the perfect car that I felt was right for her. The transaction was really easy. I have dealt with Otto’s over the years with the car I traded it. I am looking forward to eventually getting myself my own dream car! Everyone at the dealership is really friendly, helpful and kind. More

Helpful 0

Report | Print

While I took my old Mini in for service hoping the issue had a solution, it didn't. However, the service staff gave me options including speaking to sales. I spoke with Michael about my must- haves and he h had a solution, it didn't. However, the service staff gave me options including speaking to sales. I spoke with Michael about my must- haves and he had a certified pre-owned that exactly met all my criteria and was in my budget. All of the Otto's Mini staff were efficient and attentive. It was the best car buying experience I've had. More

Helpful 0

Report | Print

Wayne Matsinger was great helping my daughter make a great choice for her first vehicle purchase. It is a beautiful vehicle, classy and fun. Wayne’s energy and enthusiasm sealed the deal. great choice for her first vehicle purchase. It is a beautiful vehicle, classy and fun. Wayne’s energy and enthusiasm sealed the deal. More

Helpful 0

Report | Print