Raegan Bolden

I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

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They gave the run around about a service that were to perform and they never did. perform and they never did. More

by kvnowens611 Verified Customer Verified Customer

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Fast, friendly & made my son feel right at home. Will go back & recommend for other !!! Will go back & recommend for other !!! More

by ahall9511 Verified Customer Verified Customer

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Very good dealership and their service center I’m never had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service cen had any problems getting my car there getting worked on it Myself and getting it back in a sufficient time I would highly recommend their service center More

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Trustworthy and honest employees They seem to treat all customers with the greatest respect when it comes,to their vehicles. customers with the greatest respect when it comes,to their vehicles. More

by theodur2 Verified Customer Verified Customer

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I don’t know what y’all done between last year and this year but it’s like a whole new different place and the people are so much more courtesy to you and I actually feel really good about going there with year but it’s like a whole new different place and the people are so much more courtesy to you and I actually feel really good about going there with my car More

by georgeakins Verified Customer Verified Customer

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Great customer service and fast. Never a problem with them. Appreciate the dedication and attention to detail. Never a problem with them. Appreciate the dedication and attention to detail. More

by sheliafairbanks Verified Customer Verified Customer

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Welcoming and very helpful the wait was kinda long but other than that my experience was great other than that my experience was great More

by Shae.gary23 Verified Customer Verified Customer

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Great I didn't expect for things to go this well, I had tried to get a car before but you can believe if I need one I will be right there again. tried to get a car before but you can believe if I need one I will be right there again. More

by tony196127 Verified Customer Verified Customer

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I was the first appointment of the day and my vehicle was serviced in less than an hour for the first warranty maintenance service. They were professional and quick. I would go back! serviced in less than an hour for the first warranty maintenance service. They were professional and quick. I would go back! More

by moorelauren0820 Verified Customer Verified Customer

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