Rafael Ramos | Page 2

Jaguar Land Rover Tulsa responded

Yohan, Thank you so much for honoring us with five-stars! We are thrilled to hear that Rafael provided an awesome experience for you. We appreciate your business and look forward to being of service, whenever you need us. Safe travels!

Jaguar Land Rover Tulsa responded

Thank you for choosing us!! We're thrilled to hear that you had a wonderful buying experience. Thank you for sharing this with us! Our team takes pride in providing a professional yet laid-back atmosphere. we appreciate your kind words and look forward to assisting you again in the future! #GoEagles

Jaguar Land Rover Tulsa responded

Sara, So grateful for your kind words! It was a pleasure assisting you during your car-buying journey. ✨ Your positive feedback means a lot to us all. Thrilled to have been part of this with you! Looking forward to more adventures on the road, enjoy your beautiful Velar 😊

Jaguar Land Rover Tulsa responded

Stacy, Thanks for your kind words! We're delighted you found our team helpful and the process seamless. We appreciate your trust and look forward to welcoming you back. Your satisfaction is our goal!

Jaguar Land Rover Tulsa responded

Dear Jered, We sincerely apologize for the recent misunderstanding and any inconvenience it may have caused. Please be assured that we are taking your concerns seriously. Regarding the incident with our sales representative, it is important to clarify that he was not authorized to offer the specific vehicle in question. Our company maintains a strict policy of adhering to the established waiting list for such high-demand vehicles. This ensures fairness and transparency for all our clients, many of whom have patiently awaited their turn. Regrettably, the offer made to you inadvertently disrupted this process. Additionally, we would like to point out that the vehicle offered did not match the engine configuration of your original order. Our policy dictates that clients receive offers for vehicles that precisely match their specifications, in the order in which they were received. Our management team promptly addressed this issue upon recognition of the error. While their intervention may have been unexpected, it was necessary to uphold our commitment to fairness and equality among all our clients. We understand that this situation is far from ideal, and we are prepared to assist in rectifying it. As such, we are offering to cancel your current order and facilitate the transfer to a retailer of your choice, eliminating the need for you to undergo the ordering process again. Please let us know your preferred retailer, and we will make the necessary arrangements. Once again, we extend our deepest apologies for this oversight and any frustration it may have caused. We value your patronage and are committed to ensuring a more seamless experience in the future. Sincerely, Brian Vance Operations Manager Land Rover Tulsa

Jaguar Land Rover Tulsa responded

Brian, We're thrilled to hear that your car buying experience with us was seamless and efficient!! Our team takes pride in providing prepared and professional service. Thank you for choosing us, and we look forward to continuing to meet your automotive needs in the future. Safe travels!

Jaguar Land Rover Tulsa responded

Thank you, Danny, for sharing your positive buying experience! We're delighted to hear that Rafael provided exceptional service. We are proud to have him on our team. It's great to know he followed up to ensure your satisfaction. Your recommendation means a lot to us. If there's anything else you'd like to share or discuss, feel free to reach out!

Jaguar Land Rover Tulsa responded

Rob, Thank you so much for your kind words! We genuinely appreciate your business and can't thank you enough for choosing us. We look forward to being here whenever you may need our assistance in the future. Wishing you and yours miles and miles of smiles.

Jaguar Land Rover Tulsa responded

Tammy, Thank you for sharing your positive experience! We're pleased to have kept you informed throughout the process and provided a comparable vehicle for your convenience. If there's anything more we can do or any specific feedback you have, we're all ears. We appreciate your trust and look forward to serving you again in the future!

Jaguar Land Rover Tulsa responded

Ruth, Thank you so much for taking the time to leave us this five-star review, It's great to hear that your experience with Rafael was so positive. We strive to create a comfortable and pressure-free interactions. If you have any more questions or if there's anything else we can do for you, feel free to let us know. We appreciate your feedback!