Ralph (RJ) Mahalak

A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

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Very good service. They accommodated me very well when I had a problem. Especially Austin They accommodated me very well when I had a problem. Especially Austin More

by FAFAFOOEY238 Verified Customer Verified Customer

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Terrible experience. The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I aske The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I asked for it back. They only gave me one key and kept telling me they had already given me a second key when they had not. Terrible communication between employees and with their customers. They give you the run around constantly. They offered a rental car until the vehicle I purchased was ready but the first rental car they gave me had broken windshield wipers, broken break lights, and flat tire. The next rental car they gave me I brought back after the low tire pressure light came on within minutes of driving away from dealership and they told me it was a broken sensor that wouldn’t turn off. The next day I got a flat tire and had to call someone to put the spare on during my commute to work. No one was apologetic. More

by a hill Verified Customer Verified Customer

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The manager made it possible for me to buy my car by working the numbers to meet my budget for a monthly payment working the numbers to meet my budget for a monthly payment More

by MELF4553 Verified Customer Verified Customer

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Mario is great. Won’t buy a car from anyone else. Updated me and gave me the best prices possible. Will be back for another vehicle and Mario is my guy! Keep it up m Won’t buy a car from anyone else. Updated me and gave me the best prices possible. Will be back for another vehicle and Mario is my guy! Keep it up man More

by WWSNIVELY Verified Customer Verified Customer

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