Harry Parsons

A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

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BOUGHT VEHICLE ON 10/14/2023 TRADED IN MY VEHICLE AND CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASK CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASKED IF I MAY BRING VEHICLE BACK AND GET THE VEHICLE I TRADED IN BACK, WAS TOLD IT WOULD COST A ADDITIONAL 2600 ON TOP OF THE 1600 I PAID WHEN I TRADED MY VEHICLE. WENT TO DEALERSHIP TUESDAY THE 17TH AND GOT MY VEHICLE BACK COST ME 2600 DOLLARS FOR A VEHICLE I DROVE 130 MILES AND 2 DAYS, I EXPLAINED I WOULD PAY THE 600 SERVICE BILL AND FELT I SHOULD NOT HAVE HAD TO PAY ANYMORE SINCE THE TRUCK THEY SOLD ME WAS A LEMON. More

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Very good service. They accommodated me very well when I had a problem. Especially Austin They accommodated me very well when I had a problem. Especially Austin More

by FAFAFOOEY238 Verified Customer Verified Customer

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Maurice was excellent. We bought 3 vehicles in one day. He efficient as well as the lending team We bought 3 vehicles in one day. He efficient as well as the lending team More

by SANDY.MILAKOVICH67 Verified Customer Verified Customer

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Mario is great. Won’t buy a car from anyone else. Updated me and gave me the best prices possible. Will be back for another vehicle and Mario is my guy! Keep it up m Won’t buy a car from anyone else. Updated me and gave me the best prices possible. Will be back for another vehicle and Mario is my guy! Keep it up man More

by WWSNIVELY Verified Customer Verified Customer

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They have some of the most talented staff in the business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to ser business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to serve their community is obvious. They are constantly abused for things beyond their control yet show up every day knowing how thankless their hard work and effort will be. From global supply chain issues, supplier changes, and entitled mindsets to name a few, the advisors stay in the front lines under fire diligently working to find parts as quickly as possible and do all they can to keep clients informed for weeks and even months in some cases while waiting for parts availability while also trying to keep up with the incoming clients of the day. Having an already full workload, the technicians have to keep up with all of the incoming appointments while finding out those aged parts finally arrived and on many occasions with no notice from the supplier(s) that they have even shipped. This obviously creates immediate back log as well as client dissatisfaction as getting all of this work done in a day is simply not realistic. The owners of this dealership are respectfully involved given the amount of stores they own and oversee. They offer amazing benefits and care enough to stop by and speak with individual team members to hear their concerns and needs. There has to be other talent out there and lake wales dodge would be a great place for any technician to start and or finish out a very rewarding career. This area is growing tremendously and lake wales dodge has all of the desire in the world to accommodate its current clients as well as the many others moving in to the area. You can trust everyone at Lake wales dodge to give you the right information whether you like the information or not. Honesty and integrity are number 1 with the staff here. Lake wales is looking to and ready for doubling it's staff. Talented technicians- no matter their level of training should inquire here. This company will not only invest in you, it will pay you to further your training and also pay for you and your families college education. There is no such thing as perfect, but if you've had a bad experience - know that you too have made mistakes and I am sure you were wanting and hopeful for forgiveness. Lake wales does own up to it when a mistake is made. Whether or not you give them the opportunity to do so is on you. Lake wales offers so many extra services at no charge to you, a bad experience may be your own fault. If you're in a hurry, as many people are, you should never be waiting for you vehicle to be serviced and or repaired. You never know what else may be going on with your vehicle, or what may have been going on with the vehicle in front of yours. Lake wales has rental vehicles, a shuttle service, a pick up and delivery service and they schedule for check-in times and or drop-off times for required maintenance. This is the time you schedule to meet with your advisor - not the technician. Most companies these days will provide a 3-4 hour window for your in-home service needs. You should never expect your vehicle, which has so many different components to consider to be any different. "Just an oil chnage" is long gone. The manufacturer has a required maintenance list for your vehicle which should be reviewed with you at every service visit. Whether or not you choose to take proper care of your vehicle isn't to you. That doesn't mean that the clients in front of you have chosen to be so negligent. Times have changed and your experience must be backed by your understanding of the processes and not by your opinions. To any potential qualified candidate looking for a place who cares about its staff / team - go inquire with lake wales dodge. To any client looking for a place to have their vehicles needs taken care of - understanding that you will be given true and accurate information whether good news or not - lake wales is for you. More

by rboggess0143 Verified Customer Verified Customer

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Very poor customer service. Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help at all. Don’t go here More

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Purchased a new Grand Cherokee and it was a great experience. The entire staff was friendly, courteous and professional. They had the vehicle we wanted in stock and offered to find or order another i experience. The entire staff was friendly, courteous and professional. They had the vehicle we wanted in stock and offered to find or order another if we wanted. They were able to set up financing on terms I asked for. It was a great no pressure vehicle purchase.. More

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