Ralph Sorrentino | Page 4

SOLD ME A NEW VEHICLE THAT THEY HAD BEEN USING AS A LOANER TRANSPARENCY IS NOT IN JIM ELLIS BUICK GMC'S VOCABULARY, BUT DECEITFUL SHOULD BE IN THE DEALERSHIPS MISSION STATEMENT!!!! There's not much to be said TRANSPARENCY IS NOT IN JIM ELLIS BUICK GMC'S VOCABULARY, BUT DECEITFUL SHOULD BE IN THE DEALERSHIPS MISSION STATEMENT!!!! There's not much to be said other than don't trust Jim Ellis Buick GMC of Atlanta. I purchased what was suppose to be a new GMC Sierra Denali that without disclosing to me prior to my purchase had been used as a new car loaner. When I got the vehicle home I went to sync my phone to the vehicle and found another individuals name and phone had already been synced. I then call that individual to ask why his number was synced to my truck and he told me that Jim Ellis had given him the vehicle as a loaner for over a week. My first question is how can they sell a vehicle as new if it had been used as a dealership loaner without disclosing that information to the buyer? DO YOURSELF A FAVOR AND BUY FROM ANOTHER DEALERSHIP, ANY DEALERSHIP! More

by ameribuiltproperties Verified Customer Verified Customer

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Excellent Job, keep up the good work . I was happy with the deals that I made, first of all. Then with those that worked with me, I was very pleased. I would recommend this dealership and a I was happy with the deals that I made, first of all. Then with those that worked with me, I was very pleased. I would recommend this dealership and all that helped me to others that may be looking for a good deal. More

by JOCOOK2209JOCK Verified Customer Verified Customer

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Our Jim Ellis Experience Our experience with Jim Ellis Buick was wonderful. The sales team worked untiringly to seal our deal with professionalism and courtesy. We appreciate Our experience with Jim Ellis Buick was wonderful. The sales team worked untiringly to seal our deal with professionalism and courtesy. We appreciate them so much. More

by dr.annweaver Verified Customer Verified Customer

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Best car purchase experience ever First time ever where the process of purchasing a car was actually pleasant. Everyone at the dealership was very professional. They did everything t First time ever where the process of purchasing a car was actually pleasant. Everyone at the dealership was very professional. They did everything they could to find the exact car that my wife and I wanted. They kept us updated on the progress and were never annoying or hard selling. When we finally found the car we wanted I dreaded the dance (haggling over price), but that never happened. They calculated the figures and were spot on, so that I never had to go back and forth with a counter. I appreciated that immensely. After purchasing the car Barry took the time to sit in the car with us and explain all the features and made sure we were comfortable with the new car before we left. More

by CAVALLAJ Verified Customer Verified Customer

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Thank you Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. More

by bspagel Verified Customer Verified Customer

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Poor Customer Service I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery at the time promised. Also, as an out-of-state buyer, I was overcharged on my sales tax. I'm still waiting on my check, and whenever you call the dealership, it is sad that no one seems to be able to handle business if one key person is out. I'm really enjoying my vehicle, but I'm sorely disappointed in the lack of true customer service. More

by Victory1 Verified Customer Verified Customer

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JIM ELLIS IS THE BEST The sales team was very helpful and listened to my needs (price and options), the service department installed all the accessories quickly. Great job The sales team was very helpful and listened to my needs (price and options), the service department installed all the accessories quickly. Great job by the entire dealership, thank you More

by JOHNA3501 Verified Customer Verified Customer

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Easy buying experience I had previously been to Jim Ellis to drive trucks last year but put the purchase on hold until now. The team there was very helpful and made the tra I had previously been to Jim Ellis to drive trucks last year but put the purchase on hold until now. The team there was very helpful and made the transaction when I decided to buy easy and as quick as possible. I would definitely buy another GMC from them in the future. Nobody was overly pushy about dealer options or add on sales either. More

by mj-atl Verified Customer Verified Customer

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Great experience Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old al Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old all weather floor mats for my shiny new Buick. More

by M_Repp Verified Customer Verified Customer

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Easy to schedule service appointments online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were frie online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were friendly. More

by HTrego Verified Customer Verified Customer

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