40 Reviews
Write a Review40 Reviews of Randall Cates
April 21, 2024
Great experience. Easy to work with. My car purchase was so pleasant. I love my car. Easy to work with. My car purchase was so pleasant. I love my car. More
Other Employees Tagged: Robert Carreon, Clifford Hatch, Will Goodwin, Ajay Malani, JD Brooks, Nick Avila
April 19, 2024
Great! My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. More
Other Employees Tagged: Marri Stokes, Michael Jackson, Robert Carreon, Jeff Ledesma, Clifford Hatch, Will Goodwin, JD Brooks, Nick Avila
April 03, 2024
Leadership sales team needs customer service training. Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon More
Other Employees Tagged: Michael Jackson, Mike Jones, Oscar Pulido , Julie Chen.... very motivated, led by bad management
March 22, 2024
Always very helpful and motivated to help the customer with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford More
Other Employees Tagged: Will Goodwin, Monica Kinas, Kelsey Martinec , Aaron
February 29, 2024
I didn’t really deal with Henry, mostly Austin (Duke), Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issue Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issues with it making wind noise right away. I brought it in to take advantage of the 7 day exchange policy but was asked to give them an opportunity to fix it. I didn’t want to, but Jason insisted. Jason promised no less than 4 times I could swap the car out if they didn’t fix it. I get my vehicle back 4 days later and the noise issue is worse. I go back to swap out the vehicle, wait 4 hours in the lobby, to get Mike Jones telling me because it’s an EV (that doesn’t qualify for the credit, what I signed says because of the credit they don’t exchange EV) he wouldn’t take it back. I could trade it in! Take a 12k loss and have him sell me another car. Mike said “you only live once” but I don’t want to die broke due to your lying sales people. I will never do business with Riata ever again and will encourage no one else to. The shop manager has been very nice considering, but I am still waiting on parts to repair the issue. I am beyond disappointed with my experience here and this will absolutely be my last experience with a lief Johnson dealership and ford altogether. More
Other Employees Tagged: Mike Jones , Austin Hicks, Jason, 0 stars. Mike jones should have negative stars.
February 08, 2024
Great experience with service will continue to drive an hour from my home to be treated awesome! Recommend sales and service! hour from my home to be treated awesome! Recommend sales and service! More
Other Employees Tagged: Ajay Malani, John Henry, JD Brooks
February 01, 2024
Awesome service ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! More
Other Employees Tagged: John Henry, JD Brooks, Joe Vanek, Kelsey Martinec , Nicole,Uriah
January 31, 2024
Thank you all. For your support and Great work ❤️ l am Graceful to be part of your Ford Community. God bless you’ll . For your support and Great work ❤️ l am Graceful to be part of your Ford Community. God bless you’ll . More
Other Employees Tagged: JD Brooks, NOE AVILA, Robert Laughlin, Daniel Santiago, Tim King, Kelsey Martinec
January 30, 2024
Had me in and out in under 20 mins each visit. Joe vanek was extremely knowledgeable about the issues and how the concerns related to the issue, but overall highly recommend Mr. Vanek for all my c Joe vanek was extremely knowledgeable about the issues and how the concerns related to the issue, but overall highly recommend Mr. Vanek for all my concerns and service. More
Other Employees Tagged: John Henry, JD Brooks, Joe Vanek, Kelsey Martinec
December 15, 2023
I think it's always a pretty stressful experience when purchasing a new vehicle because you never know if something will go wrong. You place a lot of trust in the hands of other people and hope that they purchasing a new vehicle because you never know if something will go wrong. You place a lot of trust in the hands of other people and hope that they take care of you. I traded in my Tacoma that I purchased brand new for a used Explorer and I couldn't be happier that I did. From the moment I walked on the lot, the members of Riata took great care of me. There were some hiccups along the way and a few fixes that needed to take place, but they all stepped up and did an amazing job. It was a very stressful time for me and everyone here has been so kind and helpful. I wanted to say a special thank you to Michael, Nick, Jeff, Randall, Jay, Kelsey, Aaron, and the rest of the service techs. There has been added pressure with getting everything ready for the holidays and driving to visit family, and you all have ensured that this will be a successful trip and a satisfying purchase. Thank you again, from the bottom of my heart. More
Other Employees Tagged: Michael Jackson, Jeff Ledesma, Kelsey Martinec , Nick, Jay, Aaron