Randall Cates

My concern was listened to and handled in a timely manner. The technician even provided an explanation of the service code I received and it was extremely helpful. manner. The technician even provided an explanation of the service code I received and it was extremely helpful. More

by KPARRISH3 Verified Customer Verified Customer

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I’ve been waiting since Thanksgiving for a callback to replace a part for my front facing camera on my Mach E that the service manager said was back ordered. I haven’t received any callback or follow up o replace a part for my front facing camera on my Mach E that the service manager said was back ordered. I haven’t received any callback or follow up on the status of the part order. More

by RAMI.GARZA Verified Customer Verified Customer

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Excellent customer service, they are taking care of my all 25 Fleet. Also, reasonable price for the parts as well. all 25 Fleet. Also, reasonable price for the parts as well. More

by LONESTAREXPRESSROUTES Verified Customer Verified Customer

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Awesome staff, reliable and efficient sercixe department i had my vehicle serviced and returned back within promised time i had my vehicle serviced and returned back within promised time More

by SEGURAOSCAR86 Verified Customer Verified Customer

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unfortunately due to the service provided, I'm forced to perform my own maintenance & grades. I wouldn't recommend their service department AT ALL. perform my own maintenance & grades. I wouldn't recommend their service department AT ALL. More

by nrwoollard Verified Customer Verified Customer

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Love all the guys, great people and always take care of me. Bought here for years and will keep coming back. me. Bought here for years and will keep coming back. More

by FERMARTINEZC10 Verified Customer Verified Customer

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Excelente servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. More

by YBANAGUERRERO Verified Customer Verified Customer

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I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

by RAMI.GARZA Verified Customer Verified Customer

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From checking in to checking out, my experience is always great at Riata Ford! I can't recommend them enough! great at Riata Ford! I can't recommend them enough! More

by CHERYL.WILSON Verified Customer Verified Customer

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My salesman and finance people were very fast and accurate. I have bought several vehicles from them in the past and I will keep on purchasing from this dealership. I am completely satisfied I would accurate. I have bought several vehicles from them in the past and I will keep on purchasing from this dealership. I am completely satisfied I would recommend family and friends. More

by MICHAEL.GEORGE3355 Verified Customer Verified Customer

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