Ray McKnight | Page 7
Service Manager
Sands Chrysler Jeep Dodge RAM
501 N West End Blvd
Quakertown, PA 18951
Dealership Experience
16 yrs, 9 mos
Industry Experience
22 yrs, 3 mos
82 Reviews
Write a Review82 Reviews of Ray McKnight
October 10, 2023
Great service. Fast and professional. Two cars Jeep Wrangler and Cherokee. Good communication . Friendrly crew. Fast and professional. Two cars Jeep Wrangler and Cherokee. Good communication . Friendrly crew. More
Other Employees Tagged: Amy Mansfield, Megan Allen, Larry Wildemore
October 08, 2023
Dealership performs good work. However, they are not the most communicative. In this example, they had to order parts and I actually had to call two weeks later to schedule, when I However, they are not the most communicative. In this example, they had to order parts and I actually had to call two weeks later to schedule, when I was expecting them to contact me when they were available. Also, in past cases I asked for a paint repair when under warranty (vehicle was purchased with a paint chip), the service manager Ray told me he would refer me to the Sands body shop and never did. More
Other Employees Tagged: Amy Mansfield, Megan Allen
October 06, 2023
Great service and concern of ,custermers. Never had a dealer work with me so close as to my truck problems and also gave ne a loaner truck fo a long time until they could det parts Never had a dealer work with me so close as to my truck problems and also gave ne a loaner truck fo a long time until they could det parts More
Other Employees Tagged: Matt McMenamin, Amy Mansfield , Emily Lopez, James Weiss
October 04, 2023
My vehicle has been in and out of service since June. The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an a The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an appointment, and even longer if I want a loaner vehicle. She was completely aware of my situation; she knew my vehicle had been there numerous times for the SAME issue, she knew how much money I had spent on repairs. Yet, she was still unwilling to help me in a timely manner. Luckily, I spoke with Ray, the service manager. He helped me and got me into a loaner the next day. However, my vehicle has been there for a month and I have not received one phone call to update me on the status of my vehicle. I have called numerous times, and I NEVER receive a return phone call. I feel devalued and disrespected as a customer. It seems like they are trying to pull something shady. Once I get my vehicle back, I will never return to this place!!! More
Other Employees Tagged: Amy Mansfield, Megan Allen
October 04, 2023
SANDS has been great with my Jeep wrangler! Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to frie Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to friends and co-workers. More
Other Employees Tagged: Amy Mansfield, Megan Allen , Carla
October 03, 2023
My overall experience was as pleasant as it could be. A welcoming environment for sure. A welcoming environment for sure. More
Other Employees Tagged: Amy Mansfield, Megan Allen, Larry Wildemore
October 01, 2023
Service was nice and very fast. Car came out clean from the mechanic. Nice woman at the check out desk. Car came out clean from the mechanic. Nice woman at the check out desk. More
Other Employees Tagged: Amy Mansfield, Megan Allen, Larry Wildemore
September 30, 2023
Great customer service and friendly staff my service advisor spoke clearly and explained everything to me in depth and valued my time! advisor spoke clearly and explained everything to me in depth and valued my time! More
Other Employees Tagged: Amy Mansfield, Anthony Dizenzo, Megan Allen, Larry Wildemore
September 29, 2023
Service was great! Very responsive and good with communication. I enjoy the express lane service and convenience, but it does get busy. "Expected wait times" would b Very responsive and good with communication. I enjoy the express lane service and convenience, but it does get busy. "Expected wait times" would be helpful when checking in. More
Other Employees Tagged: Amy Mansfield, Megan Allen , James "MACK" McBrearty
September 28, 2023
Dealership is friendly and have the hours to work with my schedule. Maintenance is trustworthy. schedule. Maintenance is trustworthy. More
Other Employees Tagged: Amy Mansfield, Megan Allen, Larry Wildemore