Ray Nickens

Ive beem coming to this dealership for about 2 years now. So far, Ive been treated very well. I usually deal with Josh, and hes always on top of things, but I can also say the same for all the other advisors So far, Ive been treated very well. I usually deal with Josh, and hes always on top of things, but I can also say the same for all the other advisors. More

by JIF101 Verified Customer Verified Customer

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Savannah’s is so sweet just like her to deal wiih. She is always pleasant and explains stuff She is always pleasant and explains stuff More

by mooresgt6799 Verified Customer Verified Customer

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Service was done in a reasonable amount of time and any future concerns were discussed thoroughly. future concerns were discussed thoroughly. More

by debiw781 Verified Customer Verified Customer

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Everyone I encountered was excellent & helpful! Very efficient and No problem at all. thank you Very efficient and No problem at all. thank you More

by DONNADUNSON412 Verified Customer Verified Customer

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Was upset and they said it would take about 2 hours and it took 4 hours!! They couldn’t find what was wrong with my a/c and I told them and then ignore me!! Wanted to explore more but they said the charge it took 4 hours!! They couldn’t find what was wrong with my a/c and I told them and then ignore me!! Wanted to explore more but they said the charge for the labor $800 and I would have to leave my car but I asked can I get a rental and they didn’t have none! So I got charge $150 for a diagnostic they they didn’t do very well and took my money! Very upset!! No communications with me at all what they are going to do for the diagnostic! So very upset and the lady at the customer service was very very rude!! More

by LISAMARIEH8224 Verified Customer Verified Customer

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by MOOSESONE Verified Customer Verified Customer

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They have some of the most talented staff in the business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to ser business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to serve their community is obvious. They are constantly abused for things beyond their control yet show up every day knowing how thankless their hard work and effort will be. From global supply chain issues, supplier changes, and entitled mindsets to name a few, the advisors stay in the front lines under fire diligently working to find parts as quickly as possible and do all they can to keep clients informed for weeks and even months in some cases while waiting for parts availability while also trying to keep up with the incoming clients of the day. Having an already full workload, the technicians have to keep up with all of the incoming appointments while finding out those aged parts finally arrived and on many occasions with no notice from the supplier(s) that they have even shipped. This obviously creates immediate back log as well as client dissatisfaction as getting all of this work done in a day is simply not realistic. The owners of this dealership are respectfully involved given the amount of stores they own and oversee. They offer amazing benefits and care enough to stop by and speak with individual team members to hear their concerns and needs. There has to be other talent out there and lake wales dodge would be a great place for any technician to start and or finish out a very rewarding career. This area is growing tremendously and lake wales dodge has all of the desire in the world to accommodate its current clients as well as the many others moving in to the area. You can trust everyone at Lake wales dodge to give you the right information whether you like the information or not. Honesty and integrity are number 1 with the staff here. Lake wales is looking to and ready for doubling it's staff. Talented technicians- no matter their level of training should inquire here. This company will not only invest in you, it will pay you to further your training and also pay for you and your families college education. There is no such thing as perfect, but if you've had a bad experience - know that you too have made mistakes and I am sure you were wanting and hopeful for forgiveness. Lake wales does own up to it when a mistake is made. Whether or not you give them the opportunity to do so is on you. Lake wales offers so many extra services at no charge to you, a bad experience may be your own fault. If you're in a hurry, as many people are, you should never be waiting for you vehicle to be serviced and or repaired. You never know what else may be going on with your vehicle, or what may have been going on with the vehicle in front of yours. Lake wales has rental vehicles, a shuttle service, a pick up and delivery service and they schedule for check-in times and or drop-off times for required maintenance. This is the time you schedule to meet with your advisor - not the technician. Most companies these days will provide a 3-4 hour window for your in-home service needs. You should never expect your vehicle, which has so many different components to consider to be any different. "Just an oil chnage" is long gone. The manufacturer has a required maintenance list for your vehicle which should be reviewed with you at every service visit. Whether or not you choose to take proper care of your vehicle isn't to you. That doesn't mean that the clients in front of you have chosen to be so negligent. Times have changed and your experience must be backed by your understanding of the processes and not by your opinions. To any potential qualified candidate looking for a place who cares about its staff / team - go inquire with lake wales dodge. To any client looking for a place to have their vehicles needs taken care of - understanding that you will be given true and accurate information whether good news or not - lake wales is for you. More

by rboggess0143 Verified Customer Verified Customer

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love your new girl , susi penci , keep up the good work , savanna is crap, and i say fire her, she is not a people person , and does not belong in the service dept savanna is crap, and i say fire her, she is not a people person , and does not belong in the service dept More

by LANG3948 Verified Customer Verified Customer

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Today’s transaction has been much better then my last. The people are always very friendly, but it seemed that today the people involved in the sale were extra helpful and went out of their way to make s The people are always very friendly, but it seemed that today the people involved in the sale were extra helpful and went out of their way to make sure my concerns were answered. More

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