Rhyan Johnson | Page 2

Derrick was great, very knowledgeable of the car. He was also very courteous and pleasant to work with. He was not sneaky like salesman can be. Need to hire more Finance agents, there was a very He was also very courteous and pleasant to work with. He was not sneaky like salesman can be. Need to hire more Finance agents, there was a very long waiting time to speak with finance. More

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I honestly dread car shopping because of my experiences in the past. It seems inevitable that there will be excessive wait times, evasive answers, frustrating back and forth over the price, double sales ta in the past. It seems inevitable that there will be excessive wait times, evasive answers, frustrating back and forth over the price, double sales talk, unwanted dealer add-ons and confusing paperwork. This was not my experience with Sales Consultant Noel Bernard. He made eye contact, listened to me, understood my needs and worked to get me the best price for my trade in and the car I was purchasing. He was respectful and truly seemed to care about my needs. Noel, and other Jim Ellis staff including Ryan Johnson, the Finance Manager, and Bruno Nakamura, the Sales Manager, were straight forward and transparent with pricing, and NO dealer add-ons. I could understand every fee, and all were appropriate. They even provided me a car on the lot that had more options for the same price as one I wanted with minimal options but was in transit. They were generous which is a word I have never used with a car dealership. The only area that can improve is the overall time it took for the paperwork to be completed but this could have been delayed because they were short staffed. Noel, Ryan, Bruno, and Jim Ellis are recreating the experience all want in a car dealership, one of trust, respect, and care. Thank you! More

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We just purchased our third Mazda with Jim Ellis, and each time the experience has been excellent. Noel Bernard took exceptional care of us. He worked around our demanding schedules and was communicative each time the experience has been excellent. Noel Bernard took exceptional care of us. He worked around our demanding schedules and was communicative throughout. He listened to our needs and quickly got answers to our questions. Rhyan in finance was kind, knowledgeable and helped us identify to best route for us in terms of warranty. He explained the paperwork and his good humor even made that painless. We plan on recommending the professionals at Jim Ellis to anyone we know in the market for a vehicle. Plus the showroom is bright and sunny with comfortable couches and waiting areas and a plethora of snacks and drinks available to customers. More

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Overall, I had a very good experience. No pressure from dealer to buy and the sales staff was willing to negotiate a fair deal. I have bought 4 new cars in my life, I can say my experien No pressure from dealer to buy and the sales staff was willing to negotiate a fair deal. I have bought 4 new cars in my life, I can say my experience with Jim Ellis Dealer has been the best one. More

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Anjane was great and so was her entire team. I had a special case and they were able to give me exactly what I needed. I had a special case and they were able to give me exactly what I needed. More

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We had an Excellent experience with AJ she was very patient an informative an very orient to detail she knew her stuff I love great customer service evreryone was nice an professional.An I alive my Maz patient an informative an very orient to detail she knew her stuff I love great customer service evreryone was nice an professional.An I alive my Mazdas CX-5 More

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Sagar was an absolute rockstar. He patiently walked me through the details and provided necessary info that helped me decide on the car I wanted. Even after sells, he helped me unde He patiently walked me through the details and provided necessary info that helped me decide on the car I wanted. Even after sells, he helped me understand the features in my vehicle and how to make the most of them. Thanks Sagar! Very happy with your business More

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Very professional dealership. Sagar was very helpful in going through various options and cars. Then from purchase to title all other processes were well informed, thorough and pr Sagar was very helpful in going through various options and cars. Then from purchase to title all other processes were well informed, thorough and precise. More

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Sagar was easy to work with, quick test drive then discussion on Trade-in, which we agreed upon rather quickly. From point of arrival to exit 2 hours 45min. discussion on Trade-in, which we agreed upon rather quickly. From point of arrival to exit 2 hours 45min. More

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We booked a test drive on line and had numerous questions about the car. Sagar had the answers. After the paperwork Mia helped set us up on the Mazda ap and off we went. Thanks to all who made t questions about the car. Sagar had the answers. After the paperwork Mia helped set us up on the Mazda ap and off we went. Thanks to all who made this possible. More

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