Rich Barron | Page 2

I was completely blown away by the treatment and customer service at Ganley! In fact, i almost felt like family. I will never go anywhere else and i actually bought the car I traded them from a family member service at Ganley! In fact, i almost felt like family. I will never go anywhere else and i actually bought the car I traded them from a family member who owns a dealership, and I will never go to him again.; even before meeting Mike Pruce and everyone at Ganley. But, now, I am thoroughly convinced that my cousin shouldnt even be in the business at all., because I have seen how this business should be run and it is Ganley! More

by chrissentieri0 Verified Customer Verified Customer

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We test drove the car we purchased on a Saturday. It was missing the hood die to being repainted. We picked the car up Wednesday night and didn’t notice until we drove it home that it was not the h It was missing the hood die to being repainted. We picked the car up Wednesday night and didn’t notice until we drove it home that it was not the hood pictured online when the car was listed. The hood was the correct color but didn’t fit on the car right or was put on wrong. It was also missing the front Jeep emblem that was also pictured in the listing so I assume something happened to the hood between when the car was listed and we bought it. They service department checked out a noise when turning the wheel before we picked it up but failed to put parts back under the hood correctly. We didn’t notice this until we popped the hood to look at why it wasn’t lining up correctly. We are happy with the car itself but feel deceived why we weren’t told what happened to the original hood and why it doesn’t fit right. More

by MEGANDEWEY419 Verified Customer Verified Customer

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Anshu was my salesman,Rich helped as well and Mike in the finance dept. They all provided exceptional service! They were all friendly and assertive to my needs, made the process easy for purchasing my Nissan finance dept. They all provided exceptional service! They were all friendly and assertive to my needs, made the process easy for purchasing my Nissan 350Z. I Would recommend them and the dealership! More

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Very knowledgeable and helpful. No pressure to buy and quite enjoyable to talk to and iinformative No pressure to buy and quite enjoyable to talk to and iinformative More

by BANDRIKANICH Verified Customer Verified Customer

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Joy did an excellent job of finding a solution for my car buying needs and her wealth of experience/ recommendations were invaluable... She introduced me to the dealership staff ... Great team effort! Can't buying needs and her wealth of experience/ recommendations were invaluable... She introduced me to the dealership staff ... Great team effort! Can't say enough about Joy & Ganley Subaru!! More

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Very professional, conscientious, and quick but without rush. They make it easy to drive away without a lot of fuss! rush. They make it easy to drive away without a lot of fuss! More

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Everyone was on point ,and jay did amazing job. Thank you he was very nice Thank you he was very nice More

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WORST COSTUMER SERVICE!! I've called 8 times since January about our spare key, SPARE KEY!! still, never got a call back. and now our key that came with the truck isn't registering and doesn't start. January about our spare key, SPARE KEY!! still, never got a call back. and now our key that came with the truck isn't registering and doesn't start. we spent 24hrs traveling to purchase this truck, spent $40,000 on a truck and not even a call back? HORRIBLE! their original story, "the previous owner still has the key and were working on getting it back." we purchased the truck in September 20,2019, how does it take 8 months to get a key?! so now we have a truck that start when it wants and doesn't start when you want it to. More

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I recently purchased a used vehicle from Gamley Subaru and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima,  I inquired as to the condition of and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima,  I inquired as to the condition of the car and the person who responded to me online tried to set up an appointment rather than telling me the conditions. I had to ask and refused to come in to see the car before another person, James, from the sales department gave me the answers I needed that would prompt me to make a trip to your location. I live over 45 minutes away from the dealership, but I was very interested in the car. Upon arrival at the used car location James helped me find a car that I was interested in and sent me on a test drive. During the test drive I noticed that the warning light for the TPMS sensor was on. Given that it was a cold James confirmed that he believed it was just due to the cold and the tires being slightly under the recommended tire pressure. We discussed this and he said if it stays on after purchase bring the car back and they would fix. This resulted in me returning to the Ganley Subaru dealership four times within five days because they could not figure out why the light kept coming on after I had driven the car for approximately 15 miles after I left the dealership. They replaced the front right sensor. Finally James said that he recommended I go to a different Ganley dealership that specialize in Nissan so they could take a look at it. At that point I took the car to Ganley Nissan in Mayfield. They ran the test on the car and determined that it was the TPMS sensor in the rear right wheel. They replaced that, sent the bill to Ganley Subaru and the light was off. Approximately 15 miles later the light came back on. I promptly notified James at Ganley Subaru as well as Korey at Ganley Nissan. Korey told me that they would need to contact Ganley Subaru in order to replace the TPMS sensors for both the front and back left-hand side. I told him that I fully expected Ganley Subaru to pay for that since it was a condition of the sale. When I test drove the car James told me that they would take care of that light and make sure that it was safe. Korey then called me back and told me that Steve at Ganley Subaru was refusing to pay for the other two TPMS sensors. I promptly called Steve at the Ganley Subaru and he was rude, refused to pay to fix the car, indicated it was my fault for buying a old used car, and hung up on me. At that point I called back and spoke with Rich who said that he would look into it and see what they could do for me. The next day Rich told me that they would not be fixing the car and it would be my problem. We discussed coming to some sort of an arrangement to get the other two TPMS sensors fixed. I researched in the market and they are tire mechanics who can fix this for $75-$100 apiece, Ganley Nissan was charging $300. I have not heard from Rich and it’s been over a week. I cannot express how frustrating this has been. I feel I’ve been treated horribly and service after the sale did not live up to the promises prior to the sale. The sales people should be giving and following up on service for a car uniformly for any car that has bought from your dealership. I’ve been treated poorly because I bought a 12-year-old car and not a two-year-old car. I will never buy from any Ganley again and I certainly will be telling everyone I possibly can to never buy from the franchise. More

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We had a great experience working with Mike, he was informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! More

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