Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.5
57 Reviews
4.5

57 Reviews

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57 Reviews of Rich Dencs

November 12, 2025

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Employee Rating

Staff was friendly and informative. All aspects of the service were explained and all service points were addressed. More

by mjmcmeins
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Recommend Dealer
Yes

November 05, 2025

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Everyone, from sales to service to cashiers, is amazing. Friendly and informative but not pushy. Pricing is extremely competitive. I won’t go anywhere else to purchase or for service, even though it’s out o More

by Kmomax
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Recommend Dealer
Yes

November 04, 2025

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Purchased vehicle here and have all my maintenance done here quality,professional,compassionate fabulous all around. More

by Coococottage2020
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Recommend Dealer
Yes

October 11, 2025

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When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa More

by thecuch
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella , Ed Troike

September 12, 2025

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water! More

by bookwrm1959
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Recommend Dealer
Yes

May 12, 2025

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Very pleasant staff and very thorough service check. A very good experience from start to finish More

by ireneplagge
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Recommend Dealer
Yes
May 19, 2025

Brilliance Subaru responded

ireneplagge, Thank you so much for the 5 star review, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

March 18, 2025

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The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els More

by Mark
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Mar 24, 2025

Brilliance Subaru responded

Mark, Thank you so much for the amazing review. I am glad that Lisa took great care of you and we look forward to seeing you next time. Jim DaLuga General Manager

January 25, 2025

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Wonderful team at Brilliance Subaru, they have been taking great care of our sales and service needs for almost 10 years. More

by jimbo
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Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Feb 12, 2025

Brilliance Subaru responded

jimbo, Thank you so much for the amazing 5 star review. We appreciate your loyalty to our dealership and look forward to serving you for the next 10 years! Jim DaLuga General Manager

November 02, 2024

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Friendly from the moment I pull in. Listen to what I need done and what I need looked at More

by Auntiebaclark
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Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Nov 10, 2024

Brilliance Subaru responded

Auntiebaclark, Thank you so much for the 5 star review and feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 04, 2024

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Employee Rating

Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 13, 2024

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

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