Rich Eiss | Page 8

Customer service was an issue Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be ver Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be very sure on his facts and knowledge concerning the vehicle we were looking at. Time was also an issue. We realized going into this situation that vehicle shopping/purchasing isn't quick and simple, but the time spent waiting for each step was ridiculous. The final step-paperwork finalizing things, etc was disappointing too. The lady who handled our paperwork was unfriendly, made little eye contact and just rushed us through the process. When we asked questions trying to understand and clarify things she responded rudely and was short with us. It made us feel very uncomfortable. Most likely will not return to this dealership due to customer service issues. More

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Car hunting is a lot better than in the olden days I like the low pressure, helpful, non-rushed treatment by Rich Eiss as I was looking for a new car. Thanks for a patient car hunting experience. I like the low pressure, helpful, non-rushed treatment by Rich Eiss as I was looking for a new car. Thanks for a patient car hunting experience. More

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No pressure and inviting experience My wife and I enjoyed our car-buying experience at Rudy Luther. The salesman who assisted us did not apply any pressure and was invested into our need My wife and I enjoyed our car-buying experience at Rudy Luther. The salesman who assisted us did not apply any pressure and was invested into our needs. We would recommend Rudy Luther to friends and family. More

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Our 2nd Luther Purchase within 2 years We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonab We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonable discounts and make the overall process straightforward. They never disappoint! More

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Definitely recommend this dealership I came to Rudy Luther Toyota after having had a rough time at a different dealership. They treat the customers with utmost respect and I am blown away I came to Rudy Luther Toyota after having had a rough time at a different dealership. They treat the customers with utmost respect and I am blown away by that. Justin Miles was my sales guy and he was friendly, helpful, discussed all my options and answered all my basic questions( usually I ask too many questions). He never forced me to take a decision right away. Moreover, I felt that they don't discriminate people buying used cars from the ones buying new ones. They treat everyone equally and I really liked it. Finally, I bought a certified Toyota Camry.Chris Swanson is the finance guy for me and he is just AWESOME. He made two credit inquiries to get my loan approved at a lowest possible rate. I would recommend this dealership without any hesitation and i am looking forward to buying my next car from them. More

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My exprience with Rudy Luther Toyota was exceptional! Rich, our salesman was excellent and a pleasure to transact business with; the finance lady (whose name escapes me) was extremely knowledgeable and e Rich, our salesman was excellent and a pleasure to transact business with; the finance lady (whose name escapes me) was extremely knowledgeable and explained every facet of the paperwork; the service department and advisor, Stacy, are always awesome. They know their business, explain repairs, costs, warranty coverage, etc. and the work is always completed and completed correctly the first time! I would most definitely return to this dealership for another purchase and always recommend them to anyone that is looking at Toyota's. Toyota products may have the brand name, but Rudy Luther's has the customer service to go with it! More

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Everyone was friendly and fun including my first interaction at the receoption desk. The vehilce I was interesting in was prepped and waiting for me to test drive. The process was efficient, fast an interaction at the receoption desk. The vehilce I was interesting in was prepped and waiting for me to test drive. The process was efficient, fast and I was impressed with the over all look of the dealership. Comfortable and friendly. I am very happy with my RAV4 and would / have already recommended this dealership. More

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This is the 3rd vehicle I have leased/purchased over the last 13 years, and I continue to feel great about my experience. The purchase of our Prius was the same and I look forward to continue doing business last 13 years, and I continue to feel great about my experience. The purchase of our Prius was the same and I look forward to continue doing business with Rudy Luther Toyota. More

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I had a good experiance purchasing my 2011 highlander from Rudy Luther toyota, Golden Valley branch. Rich was so good explaining this car features. He make it easy for me to make my good decision. Im ple from Rudy Luther toyota, Golden Valley branch. Rich was so good explaining this car features. He make it easy for me to make my good decision. Im pleased with my car. More

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