Rich Emerson | Page 2

Purchased Certified Lexus NX 200t My wife and I were looking to purchase a Lexus. We have always heard good things particularly that they hold their value and are very safe and reliabl My wife and I were looking to purchase a Lexus. We have always heard good things particularly that they hold their value and are very safe and reliable. We were looking to purchase the car in the fall but my wife was rear ended while 14 weeks pregnant, her car was totaled and we needed a car ASAP. Our search began for a car that offered the best safety features(Blind spot monitoring, traction control, 5 start safety rating). We knew we wanted an SUV and after much research we decided on the NX200t. We knew we wanted specific features like AWD and the automatic trunk open and close. We found a reasonable priced 2015 NX Certified at Lexus of Manhattan with the features we were looking for. I inquired about it and set up an appointment to see it with sales consultant, Olga Mysovskaya. She went above and beyond from start to finish and made the process seamless and as stressfree as possible. It took about 3 days for us to get the car (I went to Lexus of Manhattan Thursday morning to look at the car, brought my wife Friday evening and purchased the car on Saturday). We needed a car right away and didn't want to be taken advantage of. Thankfully, Olga made it stress free and very easy. We didn't feel pressured in anyway. Rich Emerson the Manager was great and so was Dariusz Doliwa the Finance Manager. If you are looking to purchase a Lexus, Lexus of Manhattan is the right place to go. More

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Great experience, no hard sell! To be frank, I love cars but I don't like car shopping because of the hard sell tactics and pushiness you find very often when you walk in to a dealer To be frank, I love cars but I don't like car shopping because of the hard sell tactics and pushiness you find very often when you walk in to a dealership. I had made an appointment to test drive a car that was listed on the dealer's CPO inventory and was greeted with a smile and a rush to please by the staff. Olga was the sales person who took me on my test drive and answered all my initial questions. Afterwards I spoke with he manager Aldo who is now going out of his way to find me the car that Lexus that would be a better fit because the I was looking for a CPO car with more options than the one they currently had in stock. More

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2011 ES350 Olga Mysovskaya and Richard Emerson did an amazing 😉 job in assisting my Family with purchase of 2011 ES 350! Lexus of Manhattan is rally great deale Olga Mysovskaya and Richard Emerson did an amazing 😉 job in assisting my Family with purchase of 2011 ES 350! Lexus of Manhattan is rally great dealership. I will come back for 2019 RX 350 Long! Thank you 🙏 for your service More

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I had a great experience The people here are very nice and courteous. Olga answered all my questions and manager Rich Emerson was also very helpful. I had a very pleasant expe The people here are very nice and courteous. Olga answered all my questions and manager Rich Emerson was also very helpful. I had a very pleasant experience at this Lexus dealship. More

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Waste of time, disrespectful crooks Absolutely horrendous experience with this dealership. I went in to inquire about their 2015 precertified IS 250 and not only did everyone one fail to Absolutely horrendous experience with this dealership. I went in to inquire about their 2015 precertified IS 250 and not only did everyone one fail to take me seriously (probably because I came here alone and as a female) but my dealer Ari Benchocron showed very little to no interest (or knowledge for that matter) in wanting to explain the car’s details to me. I asked for the mechanic's inspection report and no one knew where it was. I came across it myself in the cars glove compartment. But these reasons aren’t what is causing me to rate this dealership as a 1 star, there’s more. After coming in to see the car, I decided I liked it, despite the lack of attention I deserved as a prospective customer, and I returned to the dealership four hours later with my s/o to test drive. Upon test driving we were told someone had placed a deposit and if we acted quick, the deal would be ours. We sat down for 20 minutes to discuss the pricing during which we encountered the rudest behavior by the sales manager, Richard Emerson. His attitude was by far repulsive and caused us to leave without closing a deal. We were the last customers to leave that night. This is where it gets worse. After coming home I discussed what had happened and decided I would give them the benefit of the doubt because it was a Friday night, we were there late and everyone has their bad days. Despite not reaching the deal I was negotiating, I settled for the final price he gave us and called the dealership the very next morning at 9:01 am (they open at 9am). I was greeted by a wonderful sales rep, by the name of Olga Mysovskaya, and suddenly felt better as she offered to let me put a deposit down on the car and offered to run a credit score report. This immediately hinted that the dealers on Friday night had lied about someone putting down a deposit because Olga would not have offered to let me put one down had that been true. Nevertheless, let’s give them the benefit of the doubt again and believe that it were true. She still carried through with my transaction. After sending her all my documents, ssn, pay stubs, offer letter, id, bank statements, she called me one hour later to say “so sorry I was told the car was sold last night at 8pm”. I responded by saying, “I don’t understand, I was there past 8pm negotiating a deal on the same car so how can that be?” She said, “I don’t know but they told me it is sold.” I said, please have the manager speak to me because I think there is some misunderstanding.” I spoke with someone else later who then told me “We apologize but someone put down a deposit yesterday and we must honor it for 48 hours”. I said, “Ok so if that is the policy, why did they waste my time negotiating with me after the fact.” He said “I don't know but sorry it is no longer available”. I explained that I had gone to the bank to even create a certified check, had taken the day off from work and had full intentions of buying that model and this was disclosed with Ari Benchocron before leaving Friday night. Richard Emerson refused to come to the phone and explain himself. No one could explain to me why my time was wasted both Friday night and Saturday morning. I do want to mention that I am American but have an Indian background and I don’t know if this whole ordeal happened because Richard is racist or because this dealership specifically hired crooks to waste your time. What I will say after this horrible experience is this: don’t waste your time at a dealership that employ's people that will not respect you and WILL waste your time on purpose. If you choose to go despite this fact and are a female, expect to not be treated seriously or with respect. Also beware of salesmen Richard Emerson and Ari Benchocron because they knowingly took advantage of my time and do not know how to treat prospective customers and are as a result wholly unprofessional. The only positive thing I can say is my interaction with Olga Mysovskaya was pleasant and she was wonderful to deal with prior to experiencing what I did. SHe is the only reason I will give this dealership 1 star. Take your investment elsewhere such as Lexus of Ray Catena of White Plains. That’s where I ended up not only finding and purchasing the same exact model with lower mileage for a better deal (major win!), but where I was also treated as a customer should be. My dealer at this dealership was Michael Barone and I would highly recommend him to anyone. Lastly, I will also mention that Lexus dealerships compete with one another for ratings by customers on their sales and services and LEXUS OF MANHATTAN is rated at the BOTTOM of the list. So if my experience doesn’t convince you, let the data and statistics convince you. Lexus of Manhattan is unprofessional and I wouldn’t recommend even my worst enemy to go to this dealership. More

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Excellent customer satisfaction It was a pleasure with all of the staff that assisted me with the purchase of my new NX 300. I had a great saleswoman. It was a pleasure with all of the staff that assisted me with the purchase of my new NX 300. I had a great saleswoman. More

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Transparency Will was welcoming said he would help us get what we wanted and needed and he did. Management assured us of transparency and stuck to their word. We Will was welcoming said he would help us get what we wanted and needed and he did. Management assured us of transparency and stuck to their word. We are happy with our purchase and the terms of our lease. More

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2015 NX 200 F Sport My wife bought 2015 NX 200 F Sport Red. We are with Lexus since 2004. And because of such amazing customer service provided by Olga Mysovskaya we will My wife bought 2015 NX 200 F Sport Red. We are with Lexus since 2004. And because of such amazing customer service provided by Olga Mysovskaya we will stay many years with Lexus of Manhattan. More

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2015 NX 200 F Sport I bought 2015 NX 200 F Sport from Olga Mysovskaya! I love my new vehicle! She is very professionsl and great sales person! I would recomend her to my I bought 2015 NX 200 F Sport from Olga Mysovskaya! I love my new vehicle! She is very professionsl and great sales person! I would recomend her to my friends More

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2018 RX 350 Long My Sales Consultant Olga Mysovskaya delivered to me 2018 RX Long. I am very happy with her service. She was very helpful with everything . Happy with My Sales Consultant Olga Mysovskaya delivered to me 2018 RX Long. I am very happy with her service. She was very helpful with everything . Happy with this dealership. More

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