Rich Ponulak

The dealership is staffed with friendly, smiling, helpful people. From the staff in the service department to the "sales" and finance people up front. people. From the staff in the service department to the "sales" and finance people up front. More

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Some observers like to say that Toyotas sell themselves, i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sel i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sell a Toyota. Those who make that argument have never bought a car at Toyota of Naperville, which features a sales department that is best defined and characterized by its staff of product specialists who work very hard acquiring and applying their vast and intricate knowledge of Toyota products in order to better serve their customers. Among the best of that outstanding team of product specialist is Rich Ponulak. Rich knows his product. He knows how to deal with people. He knows how to work in his customers’ interests in all that he does. Maybe most of all, Rich is a great guy. Though I had never met him before I started my car search, I have come to regard Rich as an advocate and a friend. I genuinely enjoy his company and know that, when I am dealing with him, I am dealing with a man who is honest, knowledgeable, and willing to do whatever he can to make sure that I am a satisfied customer. I love my new RAV4 Hybrid, a vehicle I decided to buy after considering, and driving, many cars, including four different Toyota products. There was one other product from another manufacturer that I would have enjoyed as much, but, when the chips were down and it was time to make a decision, it was the way that Rich and the team at Toyota of Naperville treated me and the process that carried the day. A great product from a wonderful dealership and a terrific salesperson who cares about me, the customer, made the RAV4 my choice of vehicles. The others I dealt with at Toyota of Naperville, Tim O’Connell, the sales manager, Dave Racine in accessories, and Karl Berner, my finance manager, were all stars on a great team, but Rich was simply the best. A terrific product specialist selling a fantastic vehicle makes for a winning formula. More

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Richard Ponulak was amazing to work with. He was very knowledgeable about the vehicle that we were interested in and answered our many questions. I felt that he worked hard to get us the best He was very knowledgeable about the vehicle that we were interested in and answered our many questions. I felt that he worked hard to get us the best deal he could. I give Richard 5 stars. The only reason I only chose 4 stars was because we felt our car was not rated correctly. We took good care of the Nissan we drove and felt it should have been rated very good instead of good. You might not think that would make much difference, but to us, we fill $2,000 does make a big difference. We’ve had the car a couple of days now and are loving it. I hope Richard knows how much easier he made the car buying experience for us. He truly was wonderful to work with. More

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Very helpful in finding the vehicle that I wanted and made a good trade-in offer. made a good trade-in offer. More

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I have been leasing RAV4s from Toyota of Naperville since 2013. It is by far the best SUV that I have ever driven. What is also amazing here is the customer service. The staff here are so friendly and inviti 2013. It is by far the best SUV that I have ever driven. What is also amazing here is the customer service. The staff here are so friendly and inviting. Everyone treats you like you are family. To save time at the dealership for this lease, I called ahead and spoke with Tim O'Connell about the amenities that I was looking for in this year's RAV4. We discussed what was on the lot and what was on the way. He had a car on the lot that he saved in my name. The next day, I walked in and was greeted by Tim and he introduced me to Richard Ponulak. Both Tim and Rich have a great sense of humor and made the leasing process painless. After signing the finance papers with Igor, Rich took the time to help me set up the Toyota app and connect everything to my car. He also showed me how to work the newer features. The car is great, but what keeps me coming back is the ever helpful and welcoming staff. 10/10 recommend this place. More

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Rich was super helpful. The whole process was super easy. I have never bought a car before and they educated me on what I was getting. 10/10 experience! The whole process was super easy. I have never bought a car before and they educated me on what I was getting. 10/10 experience! More

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Recently bought a new 2023 4Runner. We started with Rich who was a super nice, no pressure salesman. We decided to go to lunch to talk it over, and before heading out Casey helped sweet We started with Rich who was a super nice, no pressure salesman. We decided to go to lunch to talk it over, and before heading out Casey helped sweeten the deal. We came back ready to buy and met Tim, Mike and Sherri. Everybody was great. Casey and Mike helped coordinate some changes with the 4Runner to get me one off the lot instead of waiting until Mid November. Sherri was very thorough and made sure we understood everything in the finance office. After everything was completed, we were so impressed we took the opportunity to trade in my wife's car for a used Rav4 hybrid and did the whole thing all over again. More

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It was a great experience for me to buy my new car in Toyota of Naperville. Absolutely professional and friendly personnel. Toyota of Naperville. Absolutely professional and friendly personnel. More

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I like the sales and service folks, hence been visiting since twenty years. Purchased half a dozen cars from them, and go to service as necessary. This visit was for new purchase and Chris, the manager and since twenty years. Purchased half a dozen cars from them, and go to service as necessary. This visit was for new purchase and Chris, the manager and the sales person Rich Ponulak were bunch of nice, professional and helpful folks! More

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Very helpful salesman. Spoke polish to help understand everything. Made the buying process easy and quick. Spoke polish to help understand everything. Made the buying process easy and quick. More

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