"Very honest , answered all our questions"
Rich Rysell was the sales person we were lucky to meet wth
Answered all question s , really knew his business of selling
We would use him again !
Thank you Rich Rysell for every thing ! 😉
Marie & Victor campbell
Rich was very efficient and understood what we were looking for in the car. They had one right on the lot so we didn't have to order anything! Best shopping experience ever.
"Great car buying experience"
Rich was well prepared for us when we met with him to look at the Explorer we were interested in. He made very efficient use of our time as he explained the features and technology of the vehicle. He was able to answer all our questions and once we decided to buy the Explorer we were out the door in less than 45 minutes.
"Quite pleasant and professional."
From the point of introduction I felt very comfortable working with Rich Rysell. Rich was courteous, professional and straight forward. I felt he was looking out for my interest and wellbeing throughout the purchase process. Rich listened well to what my needs were and then did a great job of showing the vehicles features to fulfill those needs. An overall very good experience!!
Buying a 2017 EDGE and dealing with Nick & Rich was a pleasant experience. Having never been to Keyscales before we didn't know what to expect. A very pleasant surprise. Both were professional, personable, courteous, patient, helpful, informative and with a sense of humor. That sums up our experience purchasing the EDGE. Would NOT hesitate to recommend this dealership. Jim , in finance, was knowledgeable and good to work with regarding finances.
"Rich our salesman knew a lot about the Escape."
Rich was very knowledgeable about the Escape and found just the right vehicle for us. He didn't pressure us and was able to answer all of our questions.
"They was Awesome and Great. "
I love this place everyone there was very helpful and nice. They took there time with us answering all of are questions. There are awesome and I had a great experience with them . And I would recommend anybody to go to key scales ford. My salesman was Rich Rysell. Also Bryan, Jim that worked in Financial services was awesome to work with. The people that work there go over and Beyond for you. I have a great time. Would like to say Thank you for everything you guys did for us. 😁
"Professional, non-patronizing, friendly"
I began my visit to this dealership for service to another vehicle bought at a different Ford dealership. Alex introduced me to one vehicle which a week later my wife, for whom the vehicle was primarily intended, took a test drive but was not enthralled with the vehicle. Rich that day showed us another one which did suit her well and we began a price discussion on line for a few days - every question I asked on line was answered completely and price negotiations were done with mutual respect for each other. When a price was finally agreed upon the closing of the transaction went smoothly and Alex spent considerable time with us in answering every question we had about the new vehicle and showing us as much as we could digest. Two days after the transaction we had a series of additional questions which were answered in a similar manner - thoroughly and professionally. We were never treated as a "number" to be discarded once the sale was made. The entire staff worked as a team and made the process of buying the vehicle seamless from start to finish.
"Great car buying experience. "
The understanding of our needs and the service and care was great. Rich Rysell was awesome. Would buy a car from Rich again and will recommend him to everyone. Nick A. also helped out and was great as well.
"Excellent experience "
This was the first car that I ever bought and I enjoyed dealing with Rich and others. They were very kind and patient with me, and very helpful.