"No games, no surprises."
I reached out on a very aggressively priced vehicle expecting a negative surprise that never came. Rich and I nailed down enough details to get me to make the drive past two other Ford dealers, and we proceeded to conduct a very professional transaction. Never once was any bait and switch or false promises given, and the overall deal thoroughly beat the big city dealers. An overall pleasant experience that I honestly didn't think existed when also negotiating a very tough deal on a heavily discounted vehicle.
Great experience! Called about an interest in the car and it was already pulled up front. Went in and test drove the car with no hassle and then purchased. Best day ever!
"Purchased a new vehicle"
The best car buying experience EVER! Rich and Jim were so was any to work with and the process went so smoothly. We have purchased two vehicles here in the past month with Rich and will definitely be back for any future needs and recommend Key Scales highly to family and friends
"Very efficient and process streamlined."
- Marvin and Jean
Rich Rysell listened to what we wanted. He knew the products inside and out. Great price and terrific service. Very professional! Will give referrals to friends.
"Great Sales Team"
When I stopped by to look at the Ford Escape and the Ford Edge, Rich Rysell was extremely helpful. He was knowledgeable about the various options that I was interested in and found just what I was looking for. Upon returning to the to see Rich with my wife, he was extremely helpful in locating a Ford Edge that had the right options to make my wife comfortable as she I handicapped and requires certain features.
Rich made the transaction very pleasant and quick. I would certainly recommend Key Scales Ford and Rich Rysell to any of my friends.
"Professional, Liked that I only dealt with one individual t"
- John Biltgen
I first communicated with Rich Rysell through email after browsing online offerings from Key Scales. After that initial email and Rich's follow-up call, the rest of the buying process was flawless and I only dealt with Rich. Only after the purchase was complete did I meet other professionals in the dealership.
"You're here - how can WE help YOU."
- fordman 5889
That was the attitude of salesman Rich Rysell. on June 2, 2017. My wife and I told him we were interested in a Ford Escape Titanium, color Golden White. He said he had one in stock and brought it around to the front of the dealership so we could see it. He explained a lot of things about the vehicle. We loved it.
We went inside to discuss price, etc. I am retired from Ford Motor Co., Lansdale, PA. The first thing Rich did was give me a copy of the manufactures invoice. We were bringing in a Ford Escape SE that we had leased for the past 34 months. We discussed buying or leasing the new car and decided to lease again. He then proceeded to work up the price and what our monthly lease payments would be. Rich was very thorough in explaining both to us. We said "It's a deal". He had the vehicle taken back to service to be detailed. The Escape SE was crowned. After signing lots of paperwork we waited until the new car was finished.
Rich then took us to meet Brandy Morris, Service Consultant and Don Garrett, Sales Management who then finished the final paperwork.
We then went out to the vehicle where Rich explained the workings of the dashboard. We had lots of questions and Rich had the answers. He told us if we had any questions after we left to write them down, come see him and he would answers any questions we may have.
We left with a good feeling, not only because we had a new vehicle but we were treated with respect.
We were there and Rich helped us.
"Bought our 2017 Ford Raptor "
Thank you for excellent customer service help to get our 2nd Raptor from your dealership. We are proud owners of the 2014 & 2017 F-150 RAPTOR we bought from your place.
"Very Easy Experience"
- Jeff Osterman
My experience with Key Scales Dealership was very efficient, quick and professional. I had no issues from the point of taking the vehicle for a test drive to finalizing the deal. They are a very organized bunch and there was little to no effort on my part. Would recommend.
- Shirley Habermehl
Rich was professional, he worked very hard for us to get the vehicle we wanted at a great price. He has earned my future business.