"Car buying made easy"
- DONALD DIRECTOR
Meeting Rich Rysell for the first time, we knew buying a car from him at Key Scales would be an easy, no pressure and enjoyable experience for us. He explained totally about the vehicle we were interested in which is a 2017 Mustang convertible. He worked diligently in pricing out the new car and giving us a fair price for our trade in. He explained that he is always available for questions we might have at anytime. He spent time showing us the facility, introducing the service department staff and finally spent a lot of time going over the workings of our new Mustang.
Given our outstanding experience at Key Scales with Rich Rysell, we would totally recommend Rich and this dealership to all our friends in The Villages.
"Comfortable From Afar"
Rich was great working over the phone on an internet deal. He was very informative and helpful. Being 6 hours away, it was reassuring that he was honest and straight forward without any hesitation that I was a not a serious buyer. When we arrived to pick up vehicle, it was nice that we dealt with him throughout the whole process of the paper work from start to finish. That made it a stress free transaction! Thank you Rich and Key Scales Ford!
"Helpful without pressure"
- Linda Fraser
Rich was very helpful and patient. He answered all questions and provided additional useful information regarding transferring vehicle registration, insurance and even set up the SYNC system in the vehicle.
" Excellent experience."
Upon arriving Rich had already pulled the car for us for a scheduled test drive. He spent an appropriate amount of time explaining and answering our questions about all the equipment. After the sale, he once more reviewed all the equipment that we might still need understanding. Would recommend him to any friend.
"Enjoyeable buying experience"
Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features this that were available.
"superior customer service"
Rich Rysell went out of his way to make our buying experience a pleasure. I am ill and he stopped by our home for me to sign papers and pick up our trade. We have never experienced such wonderful customer service. We would recommend Rich and everyone at Key Scales. The Tobeys
"Best car buying experience ever."
- Chuck Paul Alexander
Thanks to our salesman ( Rich Rysell) he was very professional and knowledgable. He just made us very comfortable on our purchase of the Cmax.
"An exceptional and pleasant experience"
- Tom Roseland
Rich Rysell, along with all the people encountered at Key Scales was highly professional, courteous and straightforward. He was also highly considerate, thoughtful and he played none of the typical salesman games one might expect. We were able to agree on a price and complete the transaction is less than an hour. Would highly recommend this salesperson and this dealership.
"Purchased a 2017 Edge"
We had contacted the dealership through the internet that we were interested in an Escape. Rich met with us and was very knowledgeable and helpful. After our test drive we asked to drive an Edge which he arranged. We opted for the Edge, with no pressure from Rich. A good experience.
" 2013 Ford Focus"
I found this dealership to be very nicely organized. I called ahead to let them know I was interested in a certain car and it was ready to be examined and driven when I arrived 30 minutes later. Rich Rysell was very knowledgeable and helpful in completing the transaction and took extra time to explain all of the interior functions and synced my phone to the car. Very easy to work with regard to all the paper work needed to purchase this car.