Richard Monivis | Page 31

We had a very positive experience at Lexus of Pembroke Pines.. The entire sales team were very attentive and knowledgeable about the vehicle we purchased. We would highly recommend our salesman, Richa Pines.. The entire sales team were very attentive and knowledgeable about the vehicle we purchased. We would highly recommend our salesman, Richard Monivis, who was extremely knowledgeable and thoughtful about our needs. More

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Excellent service, selection & Follow up Richard Monivis is by far the most professional and knowledgeable sales consultant I have ever dealt with. He is smart and organized. He knows the ve Richard Monivis is by far the most professional and knowledgeable sales consultant I have ever dealt with. He is smart and organized. He knows the vehicles, options and operations inside and out. He keeps his word. He made my transaction perfect and smooth. This is my 4th Lexus and I am brand loyal after BMW proved to have the worst service ever. Thank you Richard More

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Service Carlos in Service is the best in terms of customer service and overall satisfaction and i highly recommend him for all your service needs. I am totall Carlos in Service is the best in terms of customer service and overall satisfaction and i highly recommend him for all your service needs. I am totally happy with his work. More

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Excellent service as always - returning customer I had previously leased several Lexus from JM Lexus until my last transaction when they misrepresented some facts. I had to wait a bit, but Richard w I had previously leased several Lexus from JM Lexus until my last transaction when they misrepresented some facts. I had to wait a bit, but Richard was able to work with me and get me in my 1st RX Lease through Lexus of Pembroke Pines. Since then (approximately 96 years), I have only worked with him. He is on point / on target and never have to negotiate. He knows what I want and expect. He let's me know if possible without making false promises. He always delivers. This past week I completed my 3rd lease with him (2nd GX 460) and again, he did not disappoint. I only hope that he is still there for my next vehicle in another 3 years. More

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Happy returning customer I just leased my 3rd Lexus from Richard at this dealership. Our experience each time has been fast, easy and on point. Their overall service and recog I just leased my 3rd Lexus from Richard at this dealership. Our experience each time has been fast, easy and on point. Their overall service and recognition of their customers makes you want to come back each time. More

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Customer Service There is not one other dealership in South Florida that can compare with THIS dealership. Highly recommend! Stop by and visit! You will be completel There is not one other dealership in South Florida that can compare with THIS dealership. Highly recommend! Stop by and visit! You will be completely satisfied. My family and I have been purchasing cars from Lexus of Pembroke Pines for years! Always a great experience. More

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Beware of false promises Would not stand behind the customer when having a problem with a newly leased vehicle. Not people you want to be involved with It’s our problem no Would not stand behind the customer when having a problem with a newly leased vehicle. Not people you want to be involved with It’s our problem now we were told More

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Amazing service! From the moment I purchased my vehicle from Richard Monivis to servicing my vehicle with Jose Amaro I have received outstanding service. If I could g From the moment I purchased my vehicle from Richard Monivis to servicing my vehicle with Jose Amaro I have received outstanding service. If I could give them more stars I would. Thank you More

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Great purchase experience Lexus of Pembroke Pines! An awesome buying experience, thank you so much Vladimir keslin and Richard Monivis for helping my family in acquire a new 20 Lexus of Pembroke Pines! An awesome buying experience, thank you so much Vladimir keslin and Richard Monivis for helping my family in acquire a new 2018 NX 300. Thank you for your time and dedication, you guys offer a Diamond service More

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Terrible customer experience The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customer The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customers at all. They treat you like they don’t need your business. I have had to negotiate for 3 months when I got my first car with them and this time it took days to get my new car even though I was already a Lexus customer. The sales guy named Richard was so rude he made me cry. They tried to over charge me for my new vehicle! I ended up have a sales director complete the sale after days of going back and forth with him. I only continue to drive Lexus because of the car, but the customer service is horrible! More

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