Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
130 Reviews
4.4

130 Reviews

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130 Reviews of Richard Pool

September 18, 2025

Dealership Rating
Employee Rating

Thank you so much for your pick up and delivery of my car. It was so nice knowing my service could be done even though I am unable to drive at this time. What a valuable service you provide! More

by CYIRISHGIRL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius

Sep 18, 2025

BMW of Orland Park responded

We’re so glad our pick-up and delivery service made things easier for you! Thank you for trusting us with your vehicle. We look forward to working with you again! Best Wishes, BMW Of Orland Park

September 15, 2025

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Every person I encountered at Zeigler BMW in Orland Park, Illinois was friendly, knowledgeable, helpful and proficient. Rich was simply outstanding. He was on time, explained everything thoroughly, and went More

by MURRAY_B
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sherry

Sep 15, 2025

BMW of Orland Park responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made such a positive impression and that Rich went above and beyond to assist with your tire issue. Your kind words mean a lot and we’re grateful for your trust in us. We look forward to serving you again in the future! Best Wishes, BMW Of Orland Park

September 01, 2025

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Both Richard and Sid was Fast and efficient in handling the service with good explanation on my car heath More

by saranesa77
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2025

BMW of Orland Park responded

Thank you for the 5-star feedback! We’re happy to hear Richard and Sid provided fast, efficient service and clear explanations about your vehicle’s health. We appreciate your trust and look forward to assisting you again! Best Wishes, BMW Of Orland Park

August 30, 2025

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Great service center customer service. Always easy and great to work with. Very busy but always able to get work completed in timely fashion More

by CCos
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Recommend Dealer
Yes
Sep 02, 2025

BMW of Orland Park responded

We love hearing this! Thank you for choosing and recommending BMW of Orland Park. See you next time!

August 24, 2025

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First been there thy where great I will definitely come or any service on the vehicle More

by MAMOON7070
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Recommend Dealer
Yes
Aug 25, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We’re happy to hear your first visit went great, and we look forward to seeing you again for your vehicle’s service needs. Best Wishes, BMW Of Orland Park

August 11, 2025

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Under the circumstances, Richard did well and expedited our needs to get back on the road after a road hazard issue on our way back to WI. As he isn't listed, I'll mention the tech that stayed late to ser More

by MICHAEL.CROWELL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Please reference work order for listed tech - deserves a flourish on his next performance review.

Aug 12, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We’re glad Richard was able to help expedite your needs and get you back on the road quickly after your road hazard issue. We’ll be sure to recognize the technician who stayed late—going above and beyond like that truly deserves five stars. We appreciate your kind words and wish you safe travels back to Wisconsin! Best Wishes, BMW Of Orland Park

August 01, 2025

Dealership Rating
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Cory was such a pleasure to work with always made sure i understood everything and made the process of getting my vehicle in for service such a breeze! Made sure to always give me as much info about service More

by BEBENUDDLE27
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Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush, Cory Kazienko

Aug 04, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We're thrilled to hear Cory made your service experience smooth and informative. He truly is awesome, and we’re glad he made you feel so comfortable and confident in your vehicle’s care! Best Wishes, BMW Of Orland Park

July 31, 2025

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I was impressed with the whole experience. From start to finish. Thumbs up all the way More

by MDT12
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Recommend Dealer
Yes
Jul 31, 2025

BMW of Orland Park responded

We are so glad to hear your whole experience was a great one! We look forward to working with you again. Best Wishes, BMW Of Orland Park

July 28, 2025

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I was only able to deal with this dealership via text it seemed like every time I called I would receive a response via text except when it was time to pay. I would have also thought my car would have recei More

by VBUTLERKK
Service Price Transparency
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Recommend Dealer
No
Jul 28, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We're sorry to hear your experience didn’t meet expectations. We understand the importance of clear communication and will look into why your calls weren’t answered directly. We also apologize for the lack of a vehicle cleaning and the inconvenience of not receiving a loaner. Your comments help us improve, and we hope for the opportunity to provide a better experience in the future. Please contact our Service Director: Brian Coster to further discuss. 708-460-4545 Best Wishes, BMW Of Orland Park

July 27, 2025

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Fantastic Friendly Professional Z always does a great job with nice staff and expertise and speed. More

by WRN
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care! Best Wishes, BMW Of Orland Park

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