Richard Reese | Page 2

The staff at Toyota we’re all very professional. Sylvia and Richard helped me out immensely and made the whole car buying process easy and enjoyable. and Richard helped me out immensely and made the whole car buying process easy and enjoyable. More

by KATGRACE2 Verified Customer Verified Customer

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We had both of our 2018 Toyota Highlanders in to have some factory recall work done and we went ahead and had our 24 month services done as well. From scheduling to drop off and pick up Laura LeClerc did some factory recall work done and we went ahead and had our 24 month services done as well. From scheduling to drop off and pick up Laura LeClerc did a fantastic job! Calvin Peterson in the Rental Department also did a great job start to finish. As always Mike Sandlin did his typical top notch work to fill in over a weekend! We have done our sales & service business with Arlington Toyota for Decades and they have always done a tremendous job! Thank Y'all!! GOD Bless Y'all! Louis & Kathryn Lowe More

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Worst Experience Ever If I could I would give 0 stars. DO NOT PURCHASE A CAR HERE. My experience was terrible from the start. I came to see a certain car (from Daytona Beac If I could I would give 0 stars. DO NOT PURCHASE A CAR HERE. My experience was terrible from the start. I came to see a certain car (from Daytona Beach) and the car mysteriously was sold prior to me arriving. No one called or informed me of this. I ended up leaving with a Prius I didn't initially want. I had my sick mother drive me and she told me I had to leave with a car. That is the only reason I even purchased a vehicle from this terrible Toyota. I would have rather purchased from Daytona. Where they are local and they treat their customers right. When I got home I realized the cover to the trunk was missing. This was only the beginning of the issues I had. The extended 7 year 100,000 warranty Daniel up sold me is now currently invalid. It has been 83,000 and only 4 years. I have called for the past 6 months. No one will call me back. They are now ignoring my calls and emails. The Toyota in California will not take the expired warranty and the warranty company said Arlington needed to fix the issues. They have not doe a thing. This is not a way to treat a customer. I had an issue they said they would cover and they did not. They finally took care of that issue but now my maintenance light is on and no one will response to me. DO NOT PURCHASE YOUR CAR FROM HERE. I wanted to take the car back the minute I drove off the lot. I would never purchase a car from here again and never recommend this dealership. I call every morning before work and am told "Someone will return your call" everyday and nothing. I have the copy of the warranty. Save your money and take it anywhere but here. You will only be taken advantage of. More

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Dominick best ever!!! Everything was excellent. True salesmanship. It took lots of patience and kindness. He even took me home in his personal car while i waited for my veh Everything was excellent. True salesmanship. It took lots of patience and kindness. He even took me home in his personal car while i waited for my vehicle. Go see him . More

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Easiest car buying experience EVER My experience buying a car at Arlington Toyota could not have been better. They were recommended to me by several different people and my sales associ My experience buying a car at Arlington Toyota could not have been better. They were recommended to me by several different people and my sales associate Amit was recommended by someone who had purchased 4 cars with him. I visited many dealerships in the area but by far I felt the most comfortable with Amit and Arlington Toyota. Amit was very friendly, knowledgable and easy going. As a female shopper, I never felt pressured and I truly felt like Amit listened carefully to all my wants and needs and tried to match me up to the perfect car. I could not be happier with my final choice and how easy they made the entire process. Highly recommend!!! More

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Best service ever Dominick Barksdale and Chance Morgan are amazing I will never go anywhere else . Anyone looking for a car needs to ask for him . He has a customer for Dominick Barksdale and Chance Morgan are amazing I will never go anywhere else . Anyone looking for a car needs to ask for him . He has a customer for life More

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Held against our will After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inv After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inventory was subject to a $1700 increase in price for nitrogen in the tires, tint and floor mats. Ridiculous. Non-negotiable, not advertised. After being told our car was covered bumper to bumper and everything in between, the grumpy finance associate attempted to sell us a $500 service plan. When we confronted the person who told us it was covered, we were told, "yeah well it does cover some things but not everything". We should've left. As we asked the finance associate to explain things, he became increasingly annoyed and appeared disgruntled being at work after they closed. When we were finally done with finance, we were given our keys and finished up. We got into our vehicles, newly purchased and the one we arrived in, and attempted to leave only to discover the finance associate locked all the gates when he left minutes prior. We were stuck. We now had two vehicles across town and couldn't leave. We were able to find two of the salesmen that were headed to their car parked outside the gate and they attempted to assist in getting in touch with someone that could unlock the gate. Multiple phone calls were made and all ended with "it's too late, he didn't answer", or "He won't come in it's too far for him to drive". Unacceptable! The grumpy finance associate returned to the lot after over an hour of waiting and started digging through different offices looking for a key that apparently didn't exist. At 1:30am, we accepted a ride home from one of the salesmen and required a ride to return the next day to retrieve our cars. We have spoken to multiple different people within the company and was told they would review the security cameras to see how this happened and get back to us. It has been exactly one month and still no response. Multiple attempts have been made to speak to the GM without avail. An email was sent to the GM requesting a face-to-face meeting to discuss these errors and the GM responded with an email that started with "I don't know you" and finished up with "if you are looking for a donation, please fill out the application on our website". After speaking in great length to the GM's assistant manager regarding these issues, we were told the GM would be in touch and to "be patient". I have exhausted all of my patience and will not continue to stay quiet about these errors. If you choose to buy a vehicle from Arlington Toyota, buyer beware, and make sure you've signed all your paperwork before the sun sets or else you may end up spending countless hours sitting in the parking lot, unable to leave. More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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Quick and easy. Thank you to everyone who helped us out at this dealership with me trying to purchase my first car! Everyone was great and made it a smooth time to ge Thank you to everyone who helped us out at this dealership with me trying to purchase my first car! Everyone was great and made it a smooth time to get there and get my new baby home! Thank you all! More

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Best I ever been treated while buying a car😎 Very enjoyable experience with Arlington Toyota, Management to sales staff ensured I had the best deal on a 2019 4Runner and the most on my trade! Very enjoyable experience with Arlington Toyota, Management to sales staff ensured I had the best deal on a 2019 4Runner and the most on my trade! More

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