Rick Davis

Worst of the worst . .. not only do they price gouge like most dealerships but they lie which is even worst. I will never return. First off I dropped off my suv for a s .. not only do they price gouge like most dealerships but they lie which is even worst. I will never return. First off I dropped off my suv for a starter.. they quoted $400.99 for parts and $554.97 for labor $1082.59 after fees,Every shop I called in Ocala was under $600 out the door. After my wife received the quote i had called Palm chevy to get a breakdown of the pricing and was connected to a very rude sarcastic I hung up, called back and asked for management, supposedly spoke to a manager. I explained that I was disgusted with the service and he apologized profusely. I told him I was just going to pick up my suv and take it elsewhere. He told me about the diagnostic fee and that he was going to waive the fee and let me come take my car. The tow company got there to take it and they went back on there word and refused to let my car go without paying the fee. I told them I talked to management and they waived it. They called me a lier and said they asked everyone... if that was the case they would have found out who told me it was waived. So I had no choice but to pay the fee even tho they didn't do anything. If your a fan of getting ripped off and lied too this is your place!! But if you want real service that will do the job for half the cost and a million times better service call Checkmate auto repair 3527320070. great service great prices great people. Don't waste your time and money on crooks More

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Very quick and efficient. No pressure at all. The total deal took about an hour start to end. Good deal for both, what else can you ask for. No pressure at all. The total deal took about an hour start to end. Good deal for both, what else can you ask for. More

by jeff@aceair.org Verified Customer Verified Customer

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Like family When I stetted the process of getting my new car, it was a little rough and scary. I’ve been working for a long time to be able to afford and get a ne When I stetted the process of getting my new car, it was a little rough and scary. I’ve been working for a long time to be able to afford and get a new vehicle for my now small family. Jessica and Neil were absolutely amazing through everything. They immediately started to do everything they could to get me in the car I was looking at. Jessica and I instantly bonded and I will always appreciate her kindness and passion as a person. Neil made sure to make me feel as if I was important to him and his work. I had an over all great experience with this dealer, besides one thing. The Finance Manager that I dealt with was very rude and inconsiderate and down right awful. I have never felt so insulted and disgusted with myself before, until I met this woman. She insulted me, my finances, and my intelligence. I almost walked out after being so excited that I was able to get the car I’ve been working so hard for. Because I wanted to have a co-signer for a better interest rates, she thought it was appropriate to make me feel worthless. Using the words, “This is the way the bank approved it, you got 10 other denials. Do you really think you could get this car on your own?” It broke my heart because I DID get this car on my own, I was just looking for a better interest rate. She made me feel rushed and I wasn’t able to ask the questions I needed to ask. She stated, “you need to hurry up and sign these. I have another deal to do.” She added things to my loan without asking me. She pushed papers in front of my face and wanted me out of her office. Jessica, the General Manager, and the Sales Managers did everything they could to make sure I wasn’t going to feel like that again. The issue was dealt with on a timely matter and made me feel like family. I recommend this dealer to anyone that is looking for a new car or needing service on their vehicle. More

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Excellent service!!! Moises was very helpful when I purchased my truck back in October... he was so patient and went over and beyond to make sure I was happy with my decis Moises was very helpful when I purchased my truck back in October... he was so patient and went over and beyond to make sure I was happy with my decision. If your looking for a great salesman Moises is your guy!!! More

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Truck Stolen and Dealership didn't care My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad br My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad brought his truck in for service and picked it up. Next day he sees hes missing some lug nuts. He checks them and they put his wheels back on HAND TIGHT! Brings the truck back in and the service department blows it off but did put new lug nuts on. They were also nice enough to leave Black grease hand prints all over the inside of the cab. My Dad brought in his truck for a recall, leaves it on a Friday and on Monday gets a call is truck had been stolen. Palm claims they have video and everything. Once the police show up and my dad they then claim they don't have video. But this gets better! First they tell my dad they don't even know WHAT DAY IT WAS STOLEN!! Plus they left my dads truck UNLOCKED WITH THE KEYS IN IT! The truck was left in their care and supervision and in their "secure lot". After all that they tell my dad its "Its not their problem, they don't have their own insurance, and that he will have to go through his insurance". The truck was found days later with everything cleaned out of it, papers, batteries, hundreds of dollars of tools, floor mats, my dads buck knife he was given as a kid, and his recently passed mothers key ring. At least left the strongest smell of smoke I have ever smelled. Still the dealership says its not their problem. Finally they offer to give him floor mats and a small check to cover some of the tools. Its been over a month and still no check or floor mats. Do not go here! Unless you want a wheel to fall off or your truck stolen. More

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