Rick Docherty | Page 3

Professional and friendly service. Everyone made the process so easy. Will recommend to family and friends. Everyone made the process so easy. Will recommend to family and friends. More

by caitelizabeth39 Verified Customer Verified Customer

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My family loves working with Dillion from Albany! He is always so helpful and knowledgeable and makes an effort to get us the best deals possible. He is a major reason we are currently on our 4th Kia He is always so helpful and knowledgeable and makes an effort to get us the best deals possible. He is a major reason we are currently on our 4th Kia ! Thanks so much Dillon More

by Mblankley2027 Verified Customer Verified Customer

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Everything went as expected. Service was done in a timely manner and i was very pleased with staff Service was done in a timely manner and i was very pleased with staff More

by hherrington9986 Verified Customer Verified Customer

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Service was greet. Would’ve been perfect if The whole process was from start to fini sh was shorter in time Would’ve been perfect if The whole process was from start to fini sh was shorter in time More

by Brice Verified Customer Verified Customer

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I eas there with my kia stinger gt2 i have problem with usb port because my phone doesn't connect to my car i told them my car is still under warranty and i bought extra warranty they didn't fix it giving usb port because my phone doesn't connect to my car i told them my car is still under warranty and i bought extra warranty they didn't fix it giving me excuses saying if YouTube on car play will not connect the i told them i will do what they told me if doesn't work i well call them and it didn't work any way i call them 5 times no one picked up the phone i call front desk ask them to give my number to service manager to call me i never got call from him then i call them next day same thing happened but some how i call them 5 or 6 time someone picked up and give me appointments after 1 months i don't know if i wants to go back to them More

by SHAHFK94 Verified Customer Verified Customer

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Buying a Kia was my all time biggest Mistake. They're supposed to be known for their great warranty but you couldn't pay me enough to deal with this horrible experience. The customer service is t They're supposed to be known for their great warranty but you couldn't pay me enough to deal with this horrible experience. The customer service is the worst I have ever experienced in my life. The service department incompetence is outstanding. I am the original owner of a 2016 Kia Sorento with 40k miles, was driving to work & my car mysteriously broke down. I had it towed in to Destination Kia, they kept my car for 2 days & when they called me back to pick it up they claimed that it had died because it needed to have the fuel lines flushed as a regular maintenance for $175, I agreed but the minute I hit the highway I could hear my engine knocking. I called the service manager Tom immediately to express my concern & even though I told him I was scared to drive it, he insisted that is was safe to drive to & from my home. Thankfully it didnt break down again or catch on fire like they're known for. I got there & he simply stepped on the gas he could easily tell that a rod was blown in my engine, he didn't show any remorse for this serious mistake made by the service department. They had it for 2 days & no one figured that out before sending me driving in a dangerous vehicle, shameful. It took 7 months to get the engine replaced. What was worse was that Marshall forced me to drive a HUGE dodge ram pickup truck while my car was supposed to be fixed, I am 5'2 & am on the road a lot for work, I begged him for a different rental every week for 5 out of the 7 months. Marshall kept telling me that there isnt anything available, when I called enterprise they insisted they have other rentals but Marshall specifically has to place the order because it is in Kia's name. Kia couldn't even tell me when my car would possibly be fixed. I got fed up & finally go into the dealership 5 months later & tell them that I cant drive this truck another day & was ready to cause a scene, suddenly without any issues they gave me a Rouge but of course not a reliable one. I had to come back to trade that rental in 3 times in 2 months because they were due for oil changes, why would they give me a car that is due for an oil change 3 times & make me travel to the dealership each time...to be incredible inconvenient? Then 7 months later they tell me they are finally getting my new engine but they wouldn't fix it without charging me $250 because my battery was dead due to sitting in their parking lot for 7 months! Now that i have my car back, I have had a number of problems..first the skid plate half way falls off while I am driving because they did not put it back on it correctly but not all the way so I couldn't keep driving. Once again I was stuck on the side of the road & had to have a friend help me because Kia said I am on my own. Had to spend another already super busy day to bring it back to fix it & it took them all day to fix it even with an appointment. I was already planning on selling it asap but yesterday I turned on my air conditioner & it doesn't work. Destination Kia is taking 0 responsibility for it, they would not even look at it to make sure it was reinstalled correctly when they put my engine & a/c back together. It is very obvious to me that they did not reinstall it because the compressor isn't turning on at all. So I have to pay for a legitimate mechanic in a legitimate garage to service my air conditioner out of pocket. Service dept.is incredibly incompetent, I am scared to drive it after they worked on it. Awful customer service in all fronts, including management & service department & from Kia America corporate offices. I will make sure anyone I know is aware of my extremely poor experience & I will insist no one in my family buys another Kia ever again! More

by LINDSAYMELE Verified Customer Verified Customer

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Dennis was the best salesman I have ever had . I always need to be in and out and have minimal time spent in dealer . He was professional fast and just the best .. I always need to be in and out and have minimal time spent in dealer . He was professional fast and just the best .. More

by katedoti1 Verified Customer Verified Customer

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I am 100% satisfied with the service I have received from Destination Kia either from the service department or the sales department such a great dealership Destination Kia either from the service department or the sales department such a great dealership More

by robertv-troy Verified Customer Verified Customer

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Very professional play I was in and out in an hour and a half like he said great service. half like he said great service. More

by Shuzzie Verified Customer Verified Customer

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Great service, fast and efficient. Everything was explained in detail, recommendation for service we’re offered and the customer service was impeccable. Everything was explained in detail, recommendation for service we’re offered and the customer service was impeccable. More

by justinromeo662 Verified Customer Verified Customer

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