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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
186 Reviews
4.8

186 Reviews

Write a Review

186 Reviews of Rick Fuentes

September 02, 2025

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Employee Rating

Always great to work with! Rick is always efficient and helpful when service is needed. More

by mindy8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 02, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 20, 2025

Dealership Rating
Employee Rating

Great service department with nice professionally trained people. My first service was a good experience More

by RFOLETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery, Edgar Partida

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Aug 20, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 19, 2025

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Employee Rating

Excellent service provided. I appreciated the video that was provided of my car with a walkthrough of what was done. More

by SAMANTHA.MACHADO1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 14, 2025

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Employee Rating

Great service! They were fast and efficient in getting my car in and out in the sale day. More

by VINNY_5255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 06, 2025

Dealership Rating
Employee Rating

Rick is excellent. Very knowledgeable, explains the service well, and provides excellent and truly remarkable customer service. More

by GABOR.H.HERTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 29, 2025

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Employee Rating

We get great service from Neillo Volvo. This was a recall and all went well. More

by VKANDTJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 09, 2025

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Employee Rating

Service is always very good and my advisor, Shaun Dorch, is extremely helpful and knowledgeable. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch, Matthew Jeffery

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Jul 09, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 07, 2025

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Employee Rating

At every experience, EVERY, Matt and team Niello has managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for ch More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Matthew Jeffery

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Jul 08, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 26, 2025

Dealership Rating
Employee Rating

The service staff is always professional, friendly, and knowledgeable. The check-in procedure is quick and straightforward. More

by Nstory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 19, 2025

Dealership Rating
Employee Rating

NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO More

by kbnewton
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jun 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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