Rob Pane
Rob Pane at Niello Volvo Cars Sacramento
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Rob Pane

Service Manager

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of Rob Pane

May 15, 2024

Dealership Rating
Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

Dealership Rating
Employee Rating

"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 13, 2024

Dealership Rating
Employee Rating

It is not only Amey, but the dealership that I am so impressed with. No matter what the service or issue, everyone gets involved to get the job done. Amey makes sure that I spend as little time waiting More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

Always a pleasure to visit the dealership, eater for service or questions about my vehicle. Everyone is always friendly and eager to help. Let's face it, the vehicle is smarter than I, and Amy is always More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 16, 2024

Dealership Rating
Employee Rating

The service department is great . Matt Jeffery was fantastic . Straight to the point and my car was done in no time . I would definitely recommend Matt and the Niello service departme More

by JEIREMO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, Amy Ott

Apr 17, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! Matt and our service team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

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Employee Rating

Excellent customer service…communication is definitely excellent too! Will always give rave reviews on Niello products! More

by LISALOOMER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Niello Volvo Cars Sacramento responded

Lisa, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 17, 2024

Dealership Rating
Employee Rating

The service department worked hard to solve my EV problem: a spoiler fell off and at first the dealership was not going to fix it under a warranty; they investigated across the country and discovere More

by SCHISAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Partida

Feb 18, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Rob and Edgar delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 16, 2023

Dealership Rating
Employee Rating

Everyone is very attentive and very friendly. I was taken care of in a professional manner at all times. The service was exemplary in all ways imaginable. More

by JASHELTON2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2023

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. TJ Upton General Manager tupton@niello.com (916) 245-2231

December 06, 2023

Dealership Rating
Employee Rating

Professional, good service and what you would expect from Volvo dealer. This is our second vehicle and we love it! More

by LENNY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 17, 2023

Dealership Rating
Employee Rating

I wouldn’t go anywhere else! I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight More

by lorimiles04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Niello Volvo Cars Sacramento responded

Thank you so much, Lori, for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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