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Rick Laffoon
Refer Me
137 Reviews
30 PLUS YEARS IN THE AUTOMOTIVE FIELD WHAT START AS A HOBBY I HAVE TURN INTO A GREAT CAREER AND HAVE ENJOY IT
Read moreIndustry Experience
42 yrs, 11 mos
Languages Spoken
English
137 Reviews of Rick Laffoon
March 27, 2019
Service I went without an appointment after calling and being advised to do so. I had forgotten to get my annual oil change. They advised me that I needed my I went without an appointment after calling and being advised to do so. I had forgotten to get my annual oil change. They advised me that I needed my tires rotated and that my battery was low. Luckily everything else was ok for this trip. Took 2 hours total. More
by LUANNEHURST
Verified Customer
Helpful 
March 14, 2019
Appalled - See invoice TOCS656811 Recommendations. Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyot Stop giving misinformation to customers so that they will have unnecessary repairs done -- that is lying and up-selling. Took my car to Molle Toyota in Kansas City, MO for AirBag repair. I was told by the service attendant that: 1) The timing cover seal was leaking and needed to be replaced - Cost $2100. plus taxes. I am a grey haired 83 year old lady with an inquisitive mind. I went to the internet to find out about timing gaskets and discovered that 5 other persons has reported the same recommendation when they had their airbag repaired. 2) My front brakes needed to be replaced and the rear brakes cleaned and adjusted. Cost $329.90. I took my car for an 2nd opinion: 1) Timing Cover gasket - not a concern. 2) Front brakes - 40 %, rear brakes 50 %. No need for a brake job at this time. All my relatives, friends and acquaintances and anyone who will listen to me are being told the details of my experience. Are service attendants incentivised with bonuses for generating unneeded repairs from your customers? I will appreciate a response to this service review. More
by C
March 13, 2019
Quick service, great experience. First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the oper First time being at Molle, service was faster than expected. Definitely recommended! Rick Laffoon was very patient as I was not familiar with the operating procedure. He got me in and out quickly. More
by HOWARD LIMBURG
March 13, 2019
Lacked attention to detail No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not clo No issues booking appointment,checking in,or length it took to get service completed. However, after arriving home, discovered glove box would not close. Installed incorrect after services. All instrument settings changed. We were able to correct the issues,but isn't that what we paid for? Poor attention to detail. More
by MAC
Other Employees Tagged: Technican Andrew Dunn
March 11, 2019
Everyone is the face of the organization Everyone from scheduling to the service bay, I was more than satisfied with the cooperation and support for something that might be a nuisance, but w Everyone from scheduling to the service bay, I was more than satisfied with the cooperation and support for something that might be a nuisance, but was handled professionally. This extends to the assistance in being picked up at home, to return to the dealership. I regret I cannot mention him by name, and why I mention this is, having come from a business to business sales job, everyone is the face of the organization. Please make an effort to let him know, I appreciated his attention to detail, and genuine courtesy he extended to me. Was in on 3/4/19 with my Corolla in for Airbags recall, Inv. # T0CS655816 More
by chas.ensor
Other Employees Tagged: Courtesy Driver, gentlemen,
March 09, 2019
Big help The service technician helped me not only fix the tire but also get the 5000 mile service at the same time. It saved me having to make another appoin The service technician helped me not only fix the tire but also get the 5000 mile service at the same time. It saved me having to make another appointment. Plus he let me use my coupon. More
by mratzelster
March 05, 2019
excellent Always prompt . Always courteous and friendly service reps. Was attended to upon arrival and the service work was completed within a reasonable perio Always prompt . Always courteous and friendly service reps. Was attended to upon arrival and the service work was completed within a reasonable period of time. More
by bogeypair
