Rick Marino

Matt was amazing and let’s not forget Andi. The two of them are a duo that should not be apart. Matt was funny, down to earth and made me feel comfortable. Let not forget helped me get my new b The two of them are a duo that should not be apart. Matt was funny, down to earth and made me feel comfortable. Let not forget helped me get my new beautiful crosstrek More

Helpful 0

Report | Print

I had an absolutely wonderful experience at Premier Subaru. I needed a new car urgently since my last one had unexpectedly broken down, and the staff at Premier helped me into the car of my dreams quic Subaru. I needed a new car urgently since my last one had unexpectedly broken down, and the staff at Premier helped me into the car of my dreams quickly with no hassle. Michael Vitolo, especially, deserves recognition as the salesman who knowledgeably and professionally helped me through this situation. If you purchase you next vehicle at Premier Subaru, you will find yourself pleasantly at ease. More

Helpful 0

Report | Print

Amazing service. Answered all questions very thoroughly. Very understanding and compassionate. I would definitely recommend to see Matt and Jack. Answered all questions very thoroughly. Very understanding and compassionate. I would definitely recommend to see Matt and Jack. More

Helpful 0

Report | Print

Communicative and responsive. Very courteous and offered perks for any minor inconveniences. Lifetime engine warranty, good deals on services. Very courteous and offered perks for any minor inconveniences. Lifetime engine warranty, good deals on services. More

Helpful 1

Report | Print

Quick and easy process to buy a new car and trade in an old one. old one. More

Helpful 0

Report | Print

I've bought many Subaru's from Premier Subaru and sent family and friends as well. Premier Subaru is a model for which all dealers should strive to achieve. Best car dealership I've ever experienced family and friends as well. Premier Subaru is a model for which all dealers should strive to achieve. Best car dealership I've ever experienced More

Helpful 0

Report | Print

Best car buying experience ever. Very knowledgeable, no pressure sales. Great orientation to the car. Everyone greets you like you are a VIP Very knowledgeable, no pressure sales. Great orientation to the car. Everyone greets you like you are a VIP More

Helpful 0

Report | Print

Phil Simone, Andi (oriented me to the car) and the General Manager (Rick?) were all attentive, professional, maximally helpful. General Manager (Rick?) were all attentive, professional, maximally helpful. More

Helpful 0

Report | Print

This review is long overdue, but here it is: I'm from NYC and never owned a car before. In March of this year I had to buy my first car. My brother had great experiences purchasing his in April 2021 and NYC and never owned a car before. In March of this year I had to buy my first car. My brother had great experiences purchasing his in April 2021 and December 2022, so we returned to Premier Subaru to search for mine. Matt was our salesman, and Phillip helped with the financial component. I purchased an Impreza sedan on a Saturday in March. After "running some numbers" we changed our minds and contacted the sales team, who were quick to respond during the weekend and very understanding of the situation. On Monday we returned to the dealership, Phillip did the financial paperwork all over again (sorry for the added work, Phil!), but we were met with nothing but the utmost patience and professionalism throughout the entire process by everyone at the dealership. I drove my first car home the same day. The next morning, Matt called me to check-in and see how the ride home in my new car went. The staff at Premier Subaru make quality customer service look easy - they treated us like family, and we are truly grateful for their service. More

Helpful 2

Report | Print

I truly can't say enough good things about this dealership. I worked with PHIL SIMONE, and I feel so fortunate to have landed him as my salesperson. I was originally in the market for a Forester dealership. I worked with PHIL SIMONE, and I feel so fortunate to have landed him as my salesperson. I was originally in the market for a Forester Limited or Touring, and Phil patiently walked me through the options, without a hint of aggressive sales tactics (which I loathe; I'm capable of doing my own research without being pressured into something I don't want). As I walked around the dealership, a Legacy Touring XT caught my eye, and despite some not-so-subtle hints from my wife that it wouldn't be big enough for our purposes, I moved ahead with purchasing the Legacy, going so far as to put down a deposit. Phil worked WITH me, not against me, to secure a highly reasonable price; it felt like he was personally invested in what was best for me, and not landing a sale. This was further demonstrated by the price the dealership offered for my trade-in vehicle; I told Phil what I had been quoted by Carvana, and even after that, he came back with a higher price. I would've expected a salesperson to take advantage of the lower price, but credit to Phil and management, they held at the higher price. Fast forward two days, a couple long talks with my wife, and I realized the folly of my ways. I decided a bigger car would be more practical. There was a new Outback Limited XT on the website which seemed like it fit the bill, so I contacted Phil, and without any hesitation he helped me proceed with getting the Outback instead of the Legacy. No issue, no hassle. I went in to pick up the Outback today, and as soon as I walked through the doors, Phil greeted me with a smile and handshake. The process to sign all the trade-in and new car paperwork was seamless. JUAN PEGUERO in Finance took his time going through all the warranty and add-on options with me, again without pressuring me into going one way or another. He was just as pleasant and easygoing as Phil. Ultimately, I'm walking away a completely satisfied, lifelong customer. I've never had a smoother, more satisfying experience at a car dealership. I felt like Phil, Juan, Rick, and everyone else I interacted with genuinely cared about me, which to me is the gold standard for customer service. THANK YOU!! Lastly, please give Phil a raise. The man has 7 kids and 3 grandkids; that's A LOT of birthday and holiday presents. But more importantly, he's a consummate salesperson, and even more importantly, all-around good person. He's the kind of person any business should want to hold onto because he is such a tremendous asset. Give Juan a raise while you're at it. Thank you both! More

Helpful 0

Report | Print