Ricky Cernak

WORST experience yet again with this dealerships service department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for the second time. I set up a time to take it in, they take me to work & after 4hrs I had to call to get an update! Then the dumb girl Sam had the audacity to tell me they cannot see the future to know my car was going to need work, she said and the fact it under warranty and getting fixed for free I shouldn’t complain. I was LIVID!!!! Then this illiterate girl gave the driver to pick me up the wrong address & had me waiting outside in the heat for almost 30 minutes and blew it off as if it wasn’t a big deal. So I had to have my co worker take me up there to get my car & the stupid girl gave me my key and didn’t tell me where my car was so when technically they should pull your car up! The is the absolute WORST place. Then I called her manager and all he could say is they have high customer service scores!! Incompetent! They all are! Then I’ve called for the General Manager, left two messages and he has YET to call me back. These kind of places give u A-1 service when you’re buying one of their raggedy cars but after the purchase everyone is so busy!! I will be back for part two.. There is more!! More

Helpful 1

Report | Print

This place is your typical skeezy car dealership. They are pushy to no end. They hound you, you tell them no about certain things (like the clear coat package for 3k) and they have other people come They are pushy to no end. They hound you, you tell them no about certain things (like the clear coat package for 3k) and they have other people come over and try to convince you. We turned it down atleast 9 times and when we finally got to signing papers, they "accidentally" added it back in to the sale price. Luckily we noticed. They did not budge even 1 cent on the purchase price of our 2023 Outback. They said "new cars don't get negotiated. There is a car shortage." It took all day to try to get the deal we wanted. It was a poor experience, very stressful. We won't buy there again and we won't recommend it to anyone. My last car was purchased online and I will do the same next time. More

Helpful 1

Report | Print

From the personal service of Tiffany, to my specialist that let me test drive a half dozen different Ascent's, to the many knowledgeable associates that I worked with least week, Castle Subaru is the one that let me test drive a half dozen different Ascent's, to the many knowledgeable associates that I worked with least week, Castle Subaru is the one place id tell anyone to go, if you are in the market for a new car. More

Helpful 0

Report | Print

Buying here was a mistake Shady salesmen, inept mechanics, and poor management to go along with it. We bought a $10,000 used car from them. For me, that is a lot of money. Shady salesmen, inept mechanics, and poor management to go along with it. We bought a $10,000 used car from them. For me, that is a lot of money. A week after buying it, my check engine light comes on for a cylinder 1 misfire. After arguing with them about it, they agree to fix it. They said it was the spark plugs. A week later, my check engine light comes on for a cylinder 1 misfire. After arguing with them, they agree to fix it. They said it was the engine coil and put some crap foreign part on my car. A week later, my check engine light comes back on. At this point, I brought it to my mechanic who diagnosed the problem as my fuel injectors. I trust my mechanic and paid $1700 for a mistake they should have known about. If that isn't bad enough, here is more. Upon buying it, I told my salesman that the chrome strip on the side is coming off. They agree to "fix" it, but they fix the wrong side. I bring it back. They "fix" it again, but this time they apparently washed the car before the glue settled. I bring it back AGAIN. This time they replaced the plastic molding, not the chrome molding on the side. I bring it back a FOURTH time, and this time they didn't even have an excuse. Steve in service then kept telling me he was looking for the part. I called him every two weeks for over four months! He even asked me to email him pictures, so he could find the part. Flash forward to today. I call about the part. This time, the guy who sold me the car, Derek, answers. He says that it is an after market part, and they won't fix it. He also said that they "took care of me" in the past. I told him to transfer me to a manager, and he hung up on me. I drove to Castle after that, and I spoke with the manager. He told me that since it isn't a Subaru, he's surprised they even "fixed" it in the first place. He said they tried to fix it, but they are not going to keep trying, because it's a used car. One would assume that if they attempted to fix a problem, they were taking responsibility for that problem. I told him that he has inept mechanics. The manager told me that if it's so easy, why don't I just fix it myself. Avoid Castle at all costs. Spend your money somewhere else. Apparently, my $10,000 wasn't good enough for them. If you do end up walking in there, at least do me a favor and avoid Derek at all costs. He is the shadiest salesman there. More

Helpful 3

Report | Print

Excellent experience Excellent service. Staff went above and beyond to make sure everything was perfect. They say everyone is family there and we felt we were treated that Excellent service. Staff went above and beyond to make sure everything was perfect. They say everyone is family there and we felt we were treated that way when we left. More

by E.TWILLA Verified Customer Verified Customer

Helpful 0

Report | Print

Tire rotation This dealership is top notch. There was a small issue with tire rotation. They owned it and made it right. I have total faith and respect for every This dealership is top notch. There was a small issue with tire rotation. They owned it and made it right. I have total faith and respect for everyone there. Good, honest people. Thanks for all you do. More

by candyandersonrn Verified Customer Verified Customer

Helpful 0

Report | Print

New car purchase Ricky helped me through my whole process of buying. Stayed cool and confident through the issues. Would 100% recommend Ricky’s service to anyone. Than Ricky helped me through my whole process of buying. Stayed cool and confident through the issues. Would 100% recommend Ricky’s service to anyone. Thank you so much ! More

by derekpatterson11 Verified Customer Verified Customer

Helpful 0

Report | Print

Helpful and courteous Everyone was so helpful and I never felt pressured. I was nervous about my first car loan, but they got me the best rate and the right term so I could Everyone was so helpful and I never felt pressured. I was nervous about my first car loan, but they got me the best rate and the right term so I could afford my payments. I recommend Ricky and Mike to everyone. More

by lilcapt13 Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing and fast The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. I would recommend the center for your needs. Thank you for a wonderful experience More

by alicia.fender Verified Customer Verified Customer

Helpful 1

Report | Print