Ricky Gushi

Maverick in finance would not take no for an answer when trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extend trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extended warranty or told me that it even existed. Would not stop giving me anecdote after anecdote on why it’s a good idea to purchase an VSC after I kept saying I’ll think about it and to stop asking about it. My mother had to eventually lie to say we have an appointment to get to so he would stop, it was that persistent. Please take no for an answer. Kinda ruined the experience in general. Then, I was told by my salesman, Ricky, that I would have free Bluelink for life which ended up being false. They also said they would set up Bluelink for me but Ricky told me he was too busy and to do it myself. It’s no biggie to do it myself, but when I’m told a dealership is going to take care of something, I expect that to happen. On top of that, I accidentally left some items in my trade in car (yes, 100% my fault). Ricky said he would ship it out 3 times now and has yet to. More

by gbshay99 Verified Customer Verified Customer

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Fair conversation, straight to the point, focused on building a relationship before.closing the deal building a relationship before.closing the deal More

by olivermar.usa Verified Customer Verified Customer

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A dealership staffed with professional, courteous, and friendly personnel in an accommodating modern facility. Mr. Ricky Gushi epitomizes your organization and what it stands for, excellence. friendly personnel in an accommodating modern facility. Mr. Ricky Gushi epitomizes your organization and what it stands for, excellence. More

by palehose407 Verified Customer Verified Customer

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I liked Ricky a lot he seemed pretty genuine. The finance department was not good. I had to come back to rewrite the bill of sales as they would not put my down payment in the bill of sale.They w The finance department was not good. I had to come back to rewrite the bill of sales as they would not put my down payment in the bill of sale.They wanted me to give the down payment to the Lien holder and they said no I am financing more money.I am from Wisconsin. so another trip to Tinley park that I didn't need to drive . They charged me 309 for plates and license. I said several times I am transferring my plates not getting new plates. I was told by the guy writing the BOS would be reimbursed through the DMV. I had my lien holder call with me on the line recording. Lien holder asked about the license and plates. The person said they didn't charge me and I said yes 309. And then they had the person who wrote up the bill of sale. He yelled at me that he explained it to me several times which I reiterated you told me the DMV would reimburse me and they do not. They reimburse the dealership and you guys have to reimburse meHe said then let's cancel this deal now I am done I went round and round with you. I had Mike Ruffolo and Ricky say that the title goes to Madison and they contact me for my new plates. AGAIN I said I am transferring plates. Again they told me the DMV will reimburse me . I said they will reimburse you not me. He said if we owe any money you will get it as it is illegal to keep it. I just wanted the title and I would take care of it myself. It made me uncomfortable as it seemed no one could give me a straight answer. Mike Ruffolo and Ricky were ok. The finance guy was not. If he did explain it to me I didn't understand. I buy in Wisconsin and take care of that part myself. So I am hoping I do get reimbursed any money that I paid them for license and plates. The fact that this person yelled at me on a recording made me feel very uncomfortable . The lien holder felt the same. I was unsure of keeping the car. I did go to DMV explained the situation. They said call them see if the title goes to DMV in Madison or me. No one returned my call. I figured now I am on my own. Not sure if I would . I would go there and explain before they write up the bill of sale if you are putting money down make sure they its written in and that you leave with the title and deal with the plates yourself. Otherwise I would not recommend going to another state to be talked to like that. More

by KRITACCA Verified Customer Verified Customer

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I have been purchasing Hyundai vehicles from Family for eighteen years, and so have my two sons. The service department is the best. eighteen years, and so have my two sons. The service department is the best. More

by EDWARDSCULLY2 Verified Customer Verified Customer

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I love family Hyundai . They make sure they get you in and out . They also have snacks & hot coffee while you wait . They friendly in nice great work Family Hyundai They make sure they get you in and out . They also have snacks & hot coffee while you wait . They friendly in nice great work Family Hyundai More

by LATONYADAVIS19 Verified Customer Verified Customer

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Always great service, eager to help and a smile on everyone’s face which is why I picked this place everyone’s face which is why I picked this place More

by eegs57 Verified Customer Verified Customer

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This dealership was great experience. My sales guy Dexter was great and showed me the features on the car set my phone up to it. However the financing dept guy was very pushy and wouldn’t My sales guy Dexter was great and showed me the features on the car set my phone up to it. However the financing dept guy was very pushy and wouldn’t take no for an answer answer. I don’t remember his name. But overall I’m satisfied. More

by MUSLEHC Verified Customer Verified Customer

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If you’re ever shopping for a vehicle—whether it’s a Hyundai or anything else—call Ricky first. With him, you’re never treated like just a number. He truly made us feel like family from start to finish. Hyundai or anything else—call Ricky first. With him, you’re never treated like just a number. He truly made us feel like family from start to finish. Ricky was patient, knowledgeable, and took the time to really listen to our needs. We never felt rushed or pressured, and he made sure every question we had was answered clearly and honestly. His level of customer service was exceptional. He treated us with genuine care, respect, and professionalism, which made the entire car-buying process comfortable and completely stress-free. It’s rare to find someone who balances honesty with outstanding customer service, but Ricky does exactly that. Because of his approach, we felt confident in our purchase and truly appreciated the experience. I would highly recommend Ricky to anyone looking to buy a vehicle—this is how car sales should be done. More

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Everyone was great. I could not ask for a better crew of people. I love it here! I could not ask for a better crew of people. I love it here! More

by dcole0856 Verified Customer Verified Customer

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