Colin Simmons

Not happy at all with the service I received this time; they need some improvement. The thing I found most disappointing is that I’ve had to leave my car 2 out of 3 times for service and I was NEVER offer they need some improvement. The thing I found most disappointing is that I’ve had to leave my car 2 out of 3 times for service and I was NEVER offered a loaner vehicle to get home and I live in Chicago, nor was I offered a loaner vehicle to get back and forth to work and to me that should be standard operating procedures. What I was exposed to while taking the El with the CTA was very very dangerous and taking an Uber got to be too expensive. When I spoke to one of my coworkers about this issue, he informed me that he always gets a loaner, no matter what dealership he goes to if he had to leave his car; he also stated that he had NEVER asked for a loaner it’s automatically given to him if they keep his car. He was very surprised to hear that not only I but my son and my daughter are NEVER OFFERED A LOANER. I told them that there is a reason for this, that there is an underlining DOUBLE STANDARD because he’s WHITE and we are BLACK. I’ve bought to vehicles with Hyundai and should be awarded the same courtesy given others to get a loaner with my is kept for almost a week. The dealership needs to do a better job at addressing this issue in my honest opinion….! More

by Pastor Darnell B. Ford Verified Customer Verified Customer

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Very good service the people who work care about the costumer that you have there 👍 👏 costumer that you have there 👍 👏 More

by DAWNWILLER9 Verified Customer Verified Customer

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I love Family Hyundai! I won’t go any where else. Highly recommend. Thank you! I won’t go any where else. Highly recommend. Thank you! More

by MICHELLE.BYRDAK Verified Customer Verified Customer

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Service was excellent. Colin in the service department was very helpful and answered all my questions Colin in the service department was very helpful and answered all my questions More

by beg647 Verified Customer Verified Customer

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Very clean and respectful. It took about a hour or so for the oil change. It took about a hour or so for the oil change. More

by JMBECK81 Verified Customer Verified Customer

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The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587 Verified Customer Verified Customer

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Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21 Verified Customer Verified Customer

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Fantastic service department would come again. I was treated very well. I bring all my vehicles here I was treated very well. I bring all my vehicles here More

by BETOUNI Verified Customer Verified Customer

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Service was as always. Professional and precise as I have always experienced from Family Hyundai Professional and precise as I have always experienced from Family Hyundai More

by QUOVADIS7777 Verified Customer Verified Customer

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Very friendly place with very knowledgeable salesmen, especially Omar. He got me the exact vehicle in my exact price range. He didn't feel like a normal pushy salesman. He actually cared about my experie especially Omar. He got me the exact vehicle in my exact price range. He didn't feel like a normal pushy salesman. He actually cared about my experience and happiness. I would ten out of ten recommend. More

by AEKIRKTON Verified Customer Verified Customer

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