Ridge Hancock

Every dealing I had with Klaben has been positive. The employees make it happen. In the service department, Mr. Ridge Hancock was professional and attentive. He listened to my issues as well as too The employees make it happen. In the service department, Mr. Ridge Hancock was professional and attentive. He listened to my issues as well as took a serious interest. Mr. Hancock ensured that my issues were resolved appropriately and in a timely manner. I believe that Mr. Ridge Hancock is a very positive asset to the department. More

by dak715 Verified Customer Verified Customer

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They were very quick and efficient at discovering what my issues were and had no problem getting them fixed in a timely manner. Great service. issues were and had no problem getting them fixed in a timely manner. Great service. More

by Justin Verified Customer Verified Customer

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Ridge was very pleasant to speak with and got me in and out in less than an hour for my oil change. out in less than an hour for my oil change. More

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The service department really puts great effort in trying to rectify the problem at hand. to rectify the problem at hand. More

by raynovak912 Verified Customer Verified Customer

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Very pleased to be asked my opinion, to be able to speak about Joe Hilliard. I have implicit trust in Joe Hilliard. I've brought our vehicles to him for years. Joe is is always courteous and helpful, he about Joe Hilliard. I have implicit trust in Joe Hilliard. I've brought our vehicles to him for years. Joe is is always courteous and helpful, he LISTENS - pretty important to a woman especially - and then recommends what our vehicle needs. I don't hesitate to call Joe with a question or problem because I know I'll get a straight answer. He's a wonderful recommendation for Klaben. More

by anderson2916 Verified Customer Verified Customer

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Klaben Service Center is top notch with knowledgeable, friendly staff. Scheduling is easy and they complete the work on time. friendly staff. Scheduling is easy and they complete the work on time. More

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Always greatly appreciated Don Jacobs very much; always been treated expertly by the service department and everyone in main office when Don J. Wasn’t available. Ridge Hancock in service is always professi been treated expertly by the service department and everyone in main office when Don J. Wasn’t available. Ridge Hancock in service is always professional and very pleasant. The new ( to me ) young lady in service department that I experienced for the first time ,sorry but don’t know her name, was excellent in every way. I mentioned that to Ridge as I was leaving. Years ago I was rapidly moving up at Babcock and Wilcox Corporation then suddenly had to leave due to illness. NOT BRAGGING!! But I recognized quality personnel. Following that I ran a business for 47 years. Only telling my background. Keep up the good work. More

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Took my truck in for a routine oil change and tire rotation. As always they took excellent care of my vehicle and advised me of repairs that would be needed in the future. They are a good group of tec rotation. As always they took excellent care of my vehicle and advised me of repairs that would be needed in the future. They are a good group of technicians and I will continue to give them my business. More

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Ridge was very pleasant and professional. Waiting time for oil change was right the time he told me. Waiting time for oil change was right the time he told me. More

by shar550059 Verified Customer Verified Customer

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Klaben Jeep in Kent- here’s my latest experience there-start to finish. Call my service guy there, Ridge Hancock- he’s says drop it off anytime and the service techs will take a look. Calls me 2 day there-start to finish. Call my service guy there, Ridge Hancock- he’s says drop it off anytime and the service techs will take a look. Calls me 2 days later- we had 4 issues with the car, and informs me. I give Ridge the go ahead. He now works relentlessly with my 3rd party warranty company to get as much covered as possible, works gets done in about 10 days, and it was a lot of work! While my car was being worked on Klaben Jeep gave me a rental and it was very nice and new. They called and I went and picked my Jeep up- the end. Personal thoughts- I actually feel like they care about customer service, and that’s everybody I had contact with at the dealership. Not sure why and how all the workers seem so content there and willing to help, I appreciate though. Service department- amazing how the got the work done that quickly for me. I know they are extremely busy yet squeezed me in and did a top notch job. Ridge Hancock- a true professional and an asset to any company that’s fortunate enough to have him. Thanks Klaben Jeep in Kent. More

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