"Only the best at Lexus....customer service is awesome"
Lexus knows how to deal with their customers. Unlike Cadi or BMW who treat customers as second hand citizens. The BEST!! The BEST!! Luv this dealership
"Another First Class Experience"
We've purchased sveral vehicles from McGrath Lexus. And every experience has been first class. Respectful. No pressure. Knowlegable sales associates. Professional management.Willing to make a competitive deal.
I couldn't be more appreciative of Rita Barkstrom, our sales associate, and Tom O'Connor her boss.
We had been looking for a particular color combination of the new RX. When we saw it, we decided we wanted to wait for another, much more rare, color combination. No problem. And within a few weeks we had the car we wanted.
I've bought cars from a dozen different dealers over the years. None is as good as McGrath Lexus.
Rita Barkstrom (sales) and Michael Connery (finance) were excellent. I highly recommend this dealership! Rita helped me purchase a very clean ES. Thank you McGrath for your commitment to excellence.
"Rita Barkstrom is Amazing!!"
- CPass 85
I went into Lexus of McGrath after I had done my research on Pre-Owned Sales Staff Members. All of the reviews that I went through had the customers talk about the positive experience that they had while working with Rita Barkstrom. After having purchased my Certified Lexus from her, I understand why the reviews were so positive. Working with Rita was a great experience, I never felt pressured to buy the car, and she was very knowledgeable about the cars and services that were offered. She introduced me to many different people who were able to answer questions I had about wheel locks and window tinting. She was always asking if I was ok, and if I was thirsty or hungry. She was such a pleasure to work with, and I am so glad that I bought my first Lexus from her. I will absolutely recommend her to all of my friends and colleagues if they are in the market for a Lexus. Thanks again Rita. The experience was really great!
This was by far the best customer service I have had in my life, Rita Barkstrom went above and beyond to make my experience THE BEST. Not only did she provide AAA customer service she is also very knowledgeable about the products she sales and is always available to answer any and all of my questions. Thanks for the experience;)
"Excellent Experience - Thanks Rita!"
Although I had only gone to look at a vehicle, Rita, Jim & Mike made it so easy, I ended up leaving with one that night. Rita was welcoming and allowed me to test drive the car I was looking at with relative ease. Some dealers really love to talk your ear off during the test drive, really taking your attention away from the vehicle. Thankfully, Rita had just the right amount to say during the drive, allowing me to take note of the IS F's enjoyable engine note.
Once it came down to the financial nitty gritty, Rita and Jim made it a quick and easy process. Some dealerships love to take hours out of your day just to "talk it over". Rita and Jim had a few short conversations before Jim then talked with me directly and was able to come to an agreement about price. Couldn't have been easier than that.
Mike in the finance department and I had a great conversation and I didn't feel pressured by anything while my finance paperwork was filled out. Although the electronic system was having an issue, Mike was happy to recreate the process by hand, quickly and efficiently. This was a great experience.
All around, the process of buying a vehicle could not have been better. If you're in the area (or even don't mind driving a bit further for a great experience), I recommend McGrath Lexus of Westmont. While you're there, ask for Rita, I promise you'll have a great experience!
"I was in the market for a RX 350 and wanted a sales..."
I was in the market for a RX 350 and wanted a sales consultant that was patient, attentive, and engaged in my purchasing experience. This is exactly what I found in Rita Barkstrom. Rita has a wonderful way of making each of her clients feel valued and important. She is punctual with appointments, quickly responds to emails and phone calls and goes out of her way to ensure that client needs are met. Rita made the entire purchasing process feel easy. She took time to explain things to me and ensured I felt comfortable with other McGrath employees that would assist in the final details of the purchase. Rita is a person of her word. She ensured me that she’d help me find a vehicle that met my needs, in the time frame I requested while adhering to my price point. I’m happy to report, she over delivered! I would gladly recommend McGrath & Rita to anyone looking to purchase a new vehicle. I am very happy with my new RX 350.
"My Husband and I have purchased now four cars from..."
My Husband and I have purchased now four cars from McGarth Lexus. We have purchased our cars from Rita and she is a wonderful sales associate to represent the dealership.Rita is one reason why we come back to McGarth. The other staff members we have dealt with also represent the dealership with outstanding customer service.They real do know are name when we come in not all to purchase or sell back a car,but when we service our car.
Other Employees Tagged:
, Eric Hoffman and Jim Tran
"Visited the dealership from out of town for the first..."
Visited the dealership from out of town for the first time. Rita was my salesperson. She was a sheer delight, very engaging and very attentive to my needs. Her communication skills has been outstanding. She had great knowledge about the car and made me feel like I was already a top client from the beginning. She made sure I had enough coffee and even got me a sandwich since I was there for awhile. I was also was impressed with Mike Agnello, Business manager. He was very professional and helped me with my loan. My overall experience has been very positive and would recommend this dealership for a new or used car.
"Amazing buying experience! Rita Barkstrom is incredible...."
Amazing buying experience! Rita Barkstrom is incredible. I explained my ideal car and she found it. Rita is warm, easy going and a true joy to work with. The process was easy and I trusted her every step of the way. I will never buy a car from anyone else. Rita is the best!