Rob Love
Rob Love at Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Refer Me

Rob Love

General Sales Manager

Suburban Chrysler Dodge Jeep Ram of Farmington Hills

38123 W 10 Mile Rd
Farmington Hills, MI 48335

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4.2
5 Reviews

Nothing I enjoy more than spending time with my family, and helping people become the best version of themselves. Some people sell the steak, some people sell the sizzle. I believe the perfect experience includes them both.

Dealership Experience

14 yrs, 10 mos

Industry Experience

21 yrs, 3 mos

Languages Spoken

English English

4.2

5 Reviews

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5 Reviews of Rob Love

May 02, 2024

Dealership Rating
Employee Rating

I'll say/document it again, James Boening I've nicknamed "The General". Excellent service to & for me when I couldn't get any results therein, He Handled the situation and resolved it EFFECTIVELY to a T. More

by deomron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Boening, Steven Bellinger

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We're delighted to learn that "The General" provided excellent service and resolved your situation effectively at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. It's great to know we've won back your confidence, thank you for sharing this positive experience!

May 01, 2024

Dealership Rating
Employee Rating

Horrible experience. I am still waiting for my vehicle to be fixed. 45+ days and I have no real answers. More

by olhernan82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cathy Fenske , Dan

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for taking the time to leave us a review. It's concerning that you've been waiting for so long without clear communication from us. We want to rectify this situation and provide the service you deserve. Please reach out at your earliest convenience so we can discuss further details of your case and get your questions answered asap. Thank you, Daniel Drenikowski - Service Manager - danieldrenikowski@suburbancollection.com

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

This is James the GM. I spoke with Rob the GSM and he said he spoke with your husband last night. He said you knew.

May 02, 2024

olhernan82 responded

Dan... I have reached out to you numerous times and you have ignored the majority of the email where I have requested answers on this issue. Also funny it is you replying to this review after I was informed that you no longer worked there. The only thing that can rectify this problem is Suburban Chrysler of Farmington writing me a check as a refund for the car I purchased trusting that it was a good reliable car and it turned out to be crap. That now the warranty that I purchased though you guys does not want to pay for. Isn't that crazy!

May 02, 2024

olhernan82 responded

I knew that Dan was not there? Yeah. I juts found out las night. Which makes it weird that he is the one responding. The point here is that I have been ignored or given the run around for almost 2 months. I purchased a warranty that now will not fix the vehicle. Make it right by reimbursing me and we can be done with all this. Thanks

April 24, 2024

Dealership Rating
Employee Rating

Rob Love you've caused me to love this dealership. You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! More

by deomron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Boening, Steven Bellinger

Apr 25, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We're thrilled to learn that Rob was able to step in and resolve any issues you were experiencing. Thank you for sharing your review, we look forward to serving you again at Suburban Chrysler Dodge Jeep Ram of Farmington Hills!

April 24, 2024

Dealership Rating
Employee Rating

James Boening Is Top Shelf! . This is a glorious dealership with all the bells & whistles; but sometimes, the ball is dropped that can affect the reputation of this establishme More

by deomron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Boening, Steven Bellinger

Apr 25, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

It's great to know that James was able to address your concerns effectively and restore your confidence in our service. Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Farmington Hills for your vehicle's needs, we look forward to serving you again in the future!

April 01, 2024

Dealership Rating
Employee Rating

This is a big, nice and clean dealership. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. More

by Lzkat1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Galczynski, Caselle Henry

Apr 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thanks for the positive feedback! We're glad you had a great experience at Suburban Chrysler Dodge Jeep Ram of Farmington Hills and found our team courteous. Enjoy your new vehicle!

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