136 Reviews
Write a Review136 Reviews of Rob Meade
December 16, 2018
Customer service stopped responding I have been going to North Star Ford for routine oil change & service since I bought my vehicle in 2015. I have always been happy with the work done o I have been going to North Star Ford for routine oil change & service since I bought my vehicle in 2015. I have always been happy with the work done on my vehicle and the demeanor and helpfulness of the North Star employees. I would recommend them for your regular maintenance needs but am giving this review a 2 star due to some recent customer service issues. For my most recent oil change (October) I dropped off my vehicle on a Friday evening and returned on Saturday to pick it up. Upon returning home I noticed some cosmetic damage on the interior of the vehicle (damage to the door handle) and contacted the service department. I was told no manager was present on the weekend to speak to, so I left my information and waited for a call back on Monday. I received a call on Monday from Rob who did not have any knowledge of what the issue being dealt with was, so I explained the apparent damage and sent him a photo through text message. Rob explained that he would have to see it in person. I explained that I cannot reach the dealership in time on a weekday (and apparently there is no manager present on weekends) and asked if it was possible to see him (or anyone) during the weekend. I received no further correspondence and my damage issue remains unresolved. Although I did receive 5 emails and a text asking if I could rate my service, so here I am. More
December 12, 2018
Outstanding Service! Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with friendly, and efficient people who always show how much they care about the individual. More
Other Employees Tagged: Brittany Fjellstad, Liane Asquin, Donna Polak, Dezeray Doyle , Shanna English, Maureen Frison, Fiona Rea, Michael Todd, Cassandra Walker
December 11, 2018
IWE Wheel Hub Replacement I showed up without an appointment due to some sudden vibration with my F150. The service center was able to diagnose the issue, which was amazing, de I showed up without an appointment due to some sudden vibration with my F150. The service center was able to diagnose the issue, which was amazing, despite the time contraints. Less than a week later they had got a hold of some replacement IWE hubs even though it would supposedly be a month until they were available again. Service was completed in a day and as usual Fiona and Rob were top notch to deal with. They also quoted the work at a very competitive price. More
Other Employees Tagged: Fiona Rea
December 07, 2018
Customer care Once again the work was completed in a timely manner. Excellent customer care. I find this service centre to one of the best in the city. Once again the work was completed in a timely manner. Excellent customer care. I find this service centre to one of the best in the city. More
Other Employees Tagged: Fiona Rea
December 06, 2018
Excellent Service Took my 2013 F150 4x4 in for oil change, a recall and a small rubber tailgate bumper 'stick back on' :-). Cassandra, my service advisor, could not ha Took my 2013 F150 4x4 in for oil change, a recall and a small rubber tailgate bumper 'stick back on' :-). Cassandra, my service advisor, could not have been more helpful. Rob the Service Manager came over to say hello. Everything was done properly and in a timely manner. No charge for the rubber glue-back. Happy me. Stopped in to say hello to Nicole McGowan, who sold me the truck, just to visit. She did so - even as a prospective buyer came by.... More
Other Employees Tagged: Nicole McGowan , Cassandra Walker
November 28, 2018
The customer service relationship of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you bein of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you being show a lot of personal care aside from just business. I was really impressed More
Other Employees Tagged: Liane Asquin
November 28, 2018
service how it should be! Always amazing service, I had a small issue and they fit me in on super short notice and fixed my problem on the spot, was in and out in 30 minutes. R Always amazing service, I had a small issue and they fit me in on super short notice and fixed my problem on the spot, was in and out in 30 minutes. Rob and his team are hands down the best in the city. More
Other Employees Tagged: Fiona Rea
November 28, 2018
I felt as if friends were taking care of me. While your staff in the service shop quickly and efficiently go through their routine, they never for a moment cease to be friendly and attentive. Fr While your staff in the service shop quickly and efficiently go through their routine, they never for a moment cease to be friendly and attentive. From my first encounter, I was confident that I was in good hands. My car has had its clutch issue resolved, its final check-up done (prior to warranty running out)--I might have forgotten if Cassandra hadn't suggested it--and the best cleaning my Focus has ever had. It runs and looks great! My sincere thanks to each one of "my people" for your conscientiousness. In this fast-paced world, service often comes at a premium and can never be over-rated. More
Other Employees Tagged: Liane Asquin , Cassandra Walker
November 23, 2018
Regular Maintenance Oil change, tire rotation, wash & detail. Drop off went smoothly at 7:30am. Excellent service from Fiona. Car was ready at the end of the day as pr Oil change, tire rotation, wash & detail. Drop off went smoothly at 7:30am. Excellent service from Fiona. Car was ready at the end of the day as promised. More
Other Employees Tagged: Maureen Frison, Fiona Rea
November 22, 2018
Very helpful people Even though my truck was in there for a long time getting fixed my truck is in excellent shape and I know that northstar ford made sure everything was Even though my truck was in there for a long time getting fixed my truck is in excellent shape and I know that northstar ford made sure everything was perfect before getting it back More
Other Employees Tagged: Chris Fennel, Fiona Rea