Rob Ryan | Page 3

Steve Nesbit & the rest of the Ryan team made purchasing a new work truck a very pleasant experience. The vehicle was spotless, filled with gas & Bluetooth already set up. a new work truck a very pleasant experience. The vehicle was spotless, filled with gas & Bluetooth already set up. More

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This dealership is top notch! I went in for an oil change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the new vehicle home to make sure it fit in the garage. I called them on my way back and said let’s do the deal and by the time I got back all the paperwork was ready. While I signed the papers the vehicle was getting detailed. Process was smooth and quick. I highly recommend Ryan Auto Mall! More

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The buck before the customer at Ryan Auto Mall. If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I wished I had listened to myself and went elsewhere. The advertised special price for my Gladiator was posted as "Buy for $xx,xxx. … Our BUY FOR PRICE is the PRICE FOR EVERYONE and includes UNCONDITIONAL manufacturer offers and rebates. " Yet when we came in a sat down with Melisa Rokala the price she gave us was $1300 higher which included an addon we did not ask for and were told the other $1k was a discount we did not qualify for. We walked away and kept looking elsewhere. Melisa contacted us again so in emails we negotiated back to the sale price (are you kidding me), dropped the addon we did not want, and got an agreement for an extra $500 on top of the low amount they offered for our trade. We decided it was a deal for the Gladiator so I went to pick it up. While signing the paperwork the finance manager Dane mentioned Melisa had told him we were retiring in 6 months and returning to Canada after 10 years in the states. He showed me the apa.ca web site which indicates a potential issue with the warranty transfer but it did state "Warranties of vehicles purchased in the United States will not be valid in Canada, unless a customer moves to Canada and gets approval by Chrysler Canada." . Given that info I felt I could contact Chrysler Canada and determine the transfer process. He also told me the extended warranty would cover me instead but I doubt that is true during the time the manufacturer's warranty is in place. 18 hours later I contacted Chrysler Canada who told me they do not transfer any US warranties at all so I would have a new vehicle with only 6 months coverage. I immediately contacted Melisa to see how we undo this deal and she told me I would have to call Mike the sales Manager.. I had to convince her that she should do that. Mike then called me back 4 hours later and basically said there is no law that allows the customer to undo a deal so the answer was NO! He said I could call Rob Ryan if I did not like that answer and gave me his number. I called, left a detailed message and NEVER heard back at all. So… bottom line is all that matters to Ryan Auto Mall as there would have been no reason they could not have supported the customer and undone this deal. We should have walked away when we had to talk them into their own advertised sales price. Stay away if you want customer service. More

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Excellent Service and Process Throughout Scott Goodmanson patiently allowed us to pick out the vehicle we wanted and then seamlessly transitioned us into a completed transaction. Jeff Siebert Scott Goodmanson patiently allowed us to pick out the vehicle we wanted and then seamlessly transitioned us into a completed transaction. Jeff Siebert in Finance was very professional, provided us options without the feeling of pressure or being sold something while efficiently completing our deal. Tim Adams and Lisa Stifter were also a joy to work with and very knowledgeable. Thank You to the entire Ryan Automotive Team! More

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The dealership from service to sales is on their A game. They will provide you the best experience you can ask for. Scott Goodmanson was my sales person and was extremely authentic and considerate. He went They will provide you the best experience you can ask for. Scott Goodmanson was my sales person and was extremely authentic and considerate. He went out of his way to meet my family’s needs. Thank you! More

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Todd was amazing! The facility was clean. The staff was Friendly and the deals were amazing! If your looking for a new vehicle Ryan auto mall is the place to go! Friendly and the deals were amazing! If your looking for a new vehicle Ryan auto mall is the place to go! More

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Great team to deal with They were great to deal with. Everyone was pleasant and good to deal with. I felt I received a fair amount for the vehicle I traded in. They were w They were great to deal with. Everyone was pleasant and good to deal with. I felt I received a fair amount for the vehicle I traded in. They were willing to go to Wisconsin to get the vehicle I wanted. Everything went smooth and I was on the road with my new Ram. More

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I had a wonderful experience as always buying my third vehicle from Scott Goodmanson at Ryan Auto. Highly recommend them to anyone looking to purchase a new or used vehicle. vehicle from Scott Goodmanson at Ryan Auto. Highly recommend them to anyone looking to purchase a new or used vehicle. More

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There is not a better person to buy a car from...NO pressure sales guy that is super knowledgeable! Ask for Scott every time, glad I did! pressure sales guy that is super knowledgeable! Ask for Scott every time, glad I did! More

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Friendly and Professional All I encountered at Ryan Buffalo and Monticello stores treated me well and fair. Would recommend highly. I will consider Ryan Auto again next time. All I encountered at Ryan Buffalo and Monticello stores treated me well and fair. Would recommend highly. I will consider Ryan Auto again next time. More

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