Robbie Gale | Page 10

Awesome! I had an awesome experience buying my 2016 Jeep Cherokee! Everyone was so nice, always smiling, and best of all they weren't pushy and overbearing lik I had an awesome experience buying my 2016 Jeep Cherokee! Everyone was so nice, always smiling, and best of all they weren't pushy and overbearing like most dealerships are. My dealer was Robbie Gale and he did everything he could to make my purchase just what I wanted! I will definitely be going back when it's time to get a new Jeep!! More

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Excellent experience with Myrtle Beach Chrysler Jeep Lou Davis was our salesman when we purchased our 2015 Chrysler mini van on 9/28/15. We have worked with Lou for 6 purchases of vehicles and each expe Lou Davis was our salesman when we purchased our 2015 Chrysler mini van on 9/28/15. We have worked with Lou for 6 purchases of vehicles and each experience has been positive. Lou is dedicated, knowledgeable and a pleasure to work with. He always puts his customers wants and needs first and will work with you until your needs are met. We expect to continue doing business with Myrtle Beach Chrysler Jeep and Lou will be the guy we go to when we need a vehicle. The rest of the staff at Myrtle Beach Chrysler Jeep are competent and a pleasure to work with. An all around pleasurable experience. More

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Wonderful experience! I cannot thank Robbie Gale, Michelle , and Mike for all of their help in purchasing my new 2015 Jeep Compass. As I received glowing reviews from my fa I cannot thank Robbie Gale, Michelle , and Mike for all of their help in purchasing my new 2015 Jeep Compass. As I received glowing reviews from my family and staff members at Johnny Rockets , all who had purchased with this dealership, I decided to see if they could assist me as well. The staff immediately greeted me warmly as I entered the facility, and Robbie could not have been more patient with my questions and allowing me to test drive my car. Manager Michelle was delightful and made my purchase hassle free, and Mike in finance quickly expedited my contracts. All in all a wonderful experience, with a surprise rhinestone key ring given to me by Robbie to celebrate my new purchase! Classy! More

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exelant Awesome people to work with. Very customer friendly. Will highly recommend to family and friends. They treated me like a person not a number. Great Ex Awesome people to work with. Very customer friendly. Will highly recommend to family and friends. They treated me like a person not a number. Great Experience! More

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Insulting I purchased a new jeep from them and wanted to sell it back because it was too much on my insurance and when I went to sell it back I was offered half I purchased a new jeep from them and wanted to sell it back because it was too much on my insurance and when I went to sell it back I was offered half what I paid for it and I purchased it brand new. It has under 5k miles and is in perfect condition but they still offered me under blue book value and instulted me with it. They over price their cars and lowball trades. They are not a good dealership. The sales people rush you and try to pressure you into buying. If you're looking for a new Chrysler or jeep go somewhere else because at Myrtle beach jeep you will be ripped off More

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Shocked Greetings Mr. Gale, My name is Nick Howard and I purchased a 2012 Jeep Liberty in November 2012 from your Myrtle Beach Jeep dealership. Our experienc Greetings Mr. Gale, My name is Nick Howard and I purchased a 2012 Jeep Liberty in November 2012 from your Myrtle Beach Jeep dealership. Our experience we incurred from your dealership was absolutely awful; until Rob (General Manager) was made aware of a horrible incident that occurred at your service desk with Scott whom I believe is a service manager there on Friday September 12, 2014. The Jeep Liberty we bought had a gap above the airbag panel and dashboard, as well as a piece of the dash near the light sensor were popping up. Granted we noticed it after we purchased it and waited until August 28th 2014, to bring it back to have the work performed under warranty. My wife Allison and I were highly disappointed in the quality of work that was performed on our vehicle. The airbag panel looked as if it was a rush job and looked worse than it did when we brought in for repair. It looked like it was punched in. My wife expressed to Brad who works at the service desk that she was not satisfied with the warranty work that was performed and requested that it be fixed again properly. Another part was ordered and we waited for over a week and did not hear anything from the dealership as there was a mistake made by your staff in failing to update my contact phone number which is 843-957-4956. My wife called your service department and requested to speak to Scott whom helped us the first time. She explained to him over the phone today the situation and inquired to as why we didn’t hear anything over the course of the week. Scott placed her on hold and checked to find that the part was actually there since Monday. Scott stated over the phone that they had been trying to contact us all week at a phone number we don’t have any more which was 843-957-4069. We were called by someone at our new number 843-957-4956 which we had left at the desk on August 28th, 2014 to pick up our vehicle. My wife was upset since a whole week had gone by and no one at your dealership bothered to update our phone number in the system. My wife wanted to bring our vehicle in to show to Scott since he seemed to be unaware of the poor quality of service we received the first time we were there. Scott stated that he would be at lunch until 2:00pm and we could bring it by then to have him look it at the bad work and resolve the issue. Allison and I brought our vehicle in and met with Scott after 2:00pm to discuss all of our issues. My wife was upset about the phone number mix up and the fact that he would not admit to the simple mistake that no one updated our contact phone number in the system. I have the call log in my cell phone and the 2 call’s I received at my new number from your dealership. She showed Scott the 2 calls in my phone that we had gotten on August 27th and 28th from your dealership. This is where everything went south. Scott was completely unprofessional to my wife and pulled his cell phone out of his pocket and tried dialing the old number which made no sense to me, if you keep calling a number that is disconnected, why would you call it more than once? He was mocking us since we brought him proof that no one updated the number in the system. This was completely insulting to us and Scott and my wife got into an argument at the service desk. Scott told my wife to shut up to my dismay. He actually did it more than once and was extremely rude and making hand gestures to shut her mouth and shut up. I was completely appalled about what had just occurred in your place of business. Scott told us that we could take our vehicle to another dealership and have them fix it. We walked out of the dealership and to the service parking lot were our vehicle was parked and Scott came outside to look at the vehicle and the bad work that was performed there in your shop. Scott continued to argue with her and still didn’t get that she was upset because no one would take ownership of simple mistake that our phone number wasn’t recorded properly in your service system. I finally intervened and told Scott that I didn’t appreciate him telling my wife to shut up. I asked him who was the general manager and where could I find him. Scott said I could go find him in the building over there which he referred to as the used car building. We got back in our vehicle and drove over to the building and were met by a lady in the door and asked how she could help us. My wife said we needed to see the general manager. She went and found Rob in his office and asked us to walk back there. We met Rob whom I must say I have great respect for in the way he handled the incident. Rob is a true professional who took immediate control of the situation and listened attentively to our ordeal with Scott at the service desk. He walked with us outside to look at the work which was performed and agreed with us that this should have never left the shop and he apologized for the poor work and that he would get to the bottom of it. Rob also apologized to us for Scott telling my wife to shut up. Rob stated that he would get this fixed immediately, which he did. I informed Rob that the part was already here at your shop; since that was the reason in the first place we were there to meet with Scott again. Rob had a salesman get a vehicle for us to drive while it was taken into the shop to be fixed. He also had the same salesman meet us at the gas station and put $30.00 of gas in the vehicle for us. He was very friendly too. I have tremendous respect in the way Rob took ownership of this problem and he had our vehicle fixed in less than 2 hours. Brad called my wife at her cell phone and we returned around 6:30pm to pick up our vehicle. The work was to our satisfaction and we left your dealership feeling satisfied by Rob’s efforts to correct the absolutely horrible encounter we had with Scott. I have nothing but praise and gratitude for his actions and the respect he showed us. Mr. Gale I have never been so offended in any place of business where an employee of your business, Scott told my wife to shut up more than once. His callous disrespect toward my wife and me is appalling and how he mocked us for showing him on my phone that we had previously received calls from your dealership on my new number. Scott refused to simply admit that someone there made a mistake by not recording our new contact number. As I am writing this letter to you and Rob I am furious that you can have an employee at your place of business telling customers to shut up. I am still in disbelief over the events that occurred at the service desk between Scott, my wife, and I. I am grateful that that Rob was professional, courteous, and kind in helping us resolve our horrific experience we had with Scott. I wanted to make you aware of what occurred at your place business between my wife and Scott. I also want to thank Rob for his professional level of service, ownership of the problem, and his actions in having our vehicle repaired which we purchased at your dealership. If you wish to contact me please feel free to call me at 843-957-4956 or through email at nickhoward03@gmail.com. Sincerely, Nick & Allison Howard More

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