Robert Alvine | Page 4

Bad experiance turned Positive Disagreed on offer for trade in and I feel if more information was given it would not have been an issue. Instead egos pushed in each direction (manag Disagreed on offer for trade in and I feel if more information was given it would not have been an issue. Instead egos pushed in each direction (manager Jeff & Husband) with our leaving. Next day Jeremy Salazar touched base with us to say he was sorry about the situation but this was the reason behind it. After explaining the situation, I understood completely. Moving forward Jeremy and I set an appointment to start fresh. We came to a deal with both parties happy and I bought the car. Jeremy was the best always polite, explaining things that pertained to the car and anything we asked. Would recommend Jeremy at Premier. Way to go Jeremy. More

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Shady service practices Went to Kia looking to get out of my 10yr old nissan maxima. It was falling apart little by little. When I got there I was greeted my Mitch. He was ve Went to Kia looking to get out of my 10yr old nissan maxima. It was falling apart little by little. When I got there I was greeted my Mitch. He was very nice and helpful also he understood what I was trying to accomplish. We found a highlander awd that I liked and the finance guy (Jason) worked real hard to get me approved. Jason was excellent in working the finance magic to get me what I wanted......even if he is a COWBOYS FAN! LOL. I would recommend them to anybody and already have. They are an excellent dealership. I recommended they to a coworker who bought a car, then my wike bought a 2010 Sorrento. Well they replaced a part on the drivers side mirror and the mechanic broke the clips that hold the mirrir in place. It falls out when driving. Went back to have them fix it and they said how do we know we did it and would fix the part they broke. They were the only ones to touch the car. I will not be goung back there and will never recommend them ever. More

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BEST EXPERIENCE BUYING A CAR!! Anthony was very professional and patient . ASK for Anthony . He is an asset to this establishment. Next time we are in the market we’ll be back. Anthony was very professional and patient . ASK for Anthony . He is an asset to this establishment. Next time we are in the market we’ll be back. More

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Fantastic and comfortable expert care The sales dept and finance dept know their stuff and are extremely courteous and knowledgeable.Friendly and helped us out in purchasing a reliable veh The sales dept and finance dept know their stuff and are extremely courteous and knowledgeable.Friendly and helped us out in purchasing a reliable vehicle that fits my needs . More

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First Class Dealership! AMAZING customer service. First, I would like to start out by mentioning that I live in NJ. I have been to many dealerships, but none compare to Premier KIA/Subaru in Branford First, I would like to start out by mentioning that I live in NJ. I have been to many dealerships, but none compare to Premier KIA/Subaru in Branford, CT in terms of costumer service, vehicle knowledge, and the desire of the employees to go above and beyond the "call of duty." It's sad that I had to leave NJ to go to a dealership that actually CARES about their customers. I had heard so many good things about Premier that I had to take the 2 hour drive to check them out. I was NOT disappointed. The entire staff was friendly and welcoming and made you feel at home. The first "friend" that I met at Premier was Nathan Glazewski, my sales rep. "Nate" had such a great personality and sense of humor I felt like I knew him for years. His knowledge of the product was like I was talking to the actual engineers who designed the cars. Next up was Michael Taylor, the business manger, who I am honored to say is an Army veteran who proudly served his country. Michael felt like a brother and we connected on so many levels. His kind nature and meticulous attention to detail made the financial part of getting a new car actually an enjoyable experience. Finally, I had the privilege of meeting Premier's owner, Robert Alvine to wind down my visit. Mr. Alvine seemed very interest in my experience at Premier and wanted to make sure it surpassed my expectations. I can confidently say without hesitation, "ABSOLUTELY!" There are no words to describe how phenomenal this dealership is. If I were to try to sum it up in one word I would say, "Home." Premier is the kind of business that feels like home. All the best to everyone there. I will miss my new friends, but I look forward to returning when I decide to get my next vehicle. And you better believe I will be sending my friend in NJ and NY to Premier as well. No one else compares. More

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Stupendous service and performance-professional and honest! I faced a difficult financing problem due in part to a) a credit report issue and b) my intent to use my new car, like my last car, to drive for Uber. I faced a difficult financing problem due in part to a) a credit report issue and b) my intent to use my new car, like my last car, to drive for Uber. Lead by Premier Kia and Subaru owner, Mr. Robert Alvine, his Subaru and ultimately his Kia Sales Team (Nathan Glazewski, Frank Williams, and Dave Thomas creatively cleared one obstacle after another, and located special incentives for me as a Vet and Uber Driver to get me in a car I wanted at a price I could afford. More

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Another Great Experience I had purchased a new Sportage for my wife back in November and wasn't planning on another purchase anytime soon, but my daughter was involved in an a I had purchased a new Sportage for my wife back in November and wasn't planning on another purchase anytime soon, but my daughter was involved in an accident on 12/4/16 so we needed a new car. She had a 2012 Sportage which was totaled but held up great no injuries to her or her two friends so we decided to go back to Premier. She found a 2017 Sportage that she really liked l told her don't show too much enthusiasm but she did not listen. We were able to come to a hassle and haggle free deal. Bob Alvine runs a first class dealership. Christina, Pat Cosgrove and Frank Williams are great to deal with. More

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Great Experience George Had been interested in a vehicle upgrade for my wife. Premier had a 2016 Sportage EX with less than 4000 miles on odometer. Went for a test ri George Had been interested in a vehicle upgrade for my wife. Premier had a 2016 Sportage EX with less than 4000 miles on odometer. Went for a test ride with Christin, we then discussed a deal with Patrick Cosgrove we came to a no hassle agreement in no time. Frank was very helpful on the financing and in less than 24 hrs the deal was complete and my wife was pleasantly surprised with her slightly used new car being pulled into driveway.On driving out of Premier's lot l was stopped by Bob Alvine we spoke for a short while and Bob is truly concerned that his customers are being treated the right way. This was my second purchase from Premier and both experiences were very positive. Truly a great dealership. More

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Hungary for $$$ I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter o I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter of the 2011 Kia Soul was badly worn but still working properly. I wanted to have it replaced. I called the service department and was given an outrageous price. I bought a FACTORY ORIGINAL key transmitter from Amazon. I called premier Kia service department in regard to have this new transmitter re-programed and key swapped. I was informed that I must purchase this transmitter from them at this outrageous price. I then e-mailed Mr. Alvine. He stated to me: "Due ti insurance regulations (since it has to do with a key) Keys are a sensitive thing, we need to follow key protocol, etc... I was willing to pay any labor costs for this service. He said no... Just today I had this new original kia soul transmitter re-programed and key swapped at a respectable Kia dealership (Gates Auto Group). They has absolutely no problem performing this procedure and I never bought a vehicle from them. They charged me $54.50 labor. Shame on you Premier Kia after buying two vehicles fro you... I plan on buying a 2017 Kia Soul AWD and Gates Auto Group is the place to shop More

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Run away from this dealer, do not walk!!!!!! I test drove a 2007 Rav4 on September 3, 2015 with my sales person Cindy Carrasone. During the test drive Cindy had mentioned that the vehicle had bra I test drove a 2007 Rav4 on September 3, 2015 with my sales person Cindy Carrasone. During the test drive Cindy had mentioned that the vehicle had brand new rear brakes and that the front brakes were good and that vehicle was given a safety check. We returned the next day to purchase the car and sign the paperwork. During that time the business manager Kenny Schmitz extolled the virtues of purchasing a 3yr/36k extended warranty, Kenny explained to us that they love to work on the vehicles because the warranty company pays them $100.00 per hour, and Premier only charges $98.00 per hour labor We decided to purchase the extended warranty. He said if the car even feels a little bit different than normal, bring it in for service and we would get a loaner. HAH! After signing the papers, we drove the car home and after about 10 miles the check engine light came on along with 4WD light and vehicle stability light The dealer was closed by the time we got home that night, so I had to wait until the next day, which was Saturday. I called service at 700AM and spoke to the Service Manager Derek McMoran and explained to him that I had picked up the car the previous evening and I did not feel safe driving it on my labor day weekend trip. I explained to Derek what Kenny Schmitz had told us when he sold us the extended warranty, and we were entitled to a loaner. Derek then told me that they don't give loaners out on extended weekends, but hey could get a service appointment in 2 weeks because they were booked. WHAT? On top of that Derek was also very rude and unprofessional. I waited until 900 that morning and called the business manager Kennt Schmitz and explained that the car had issues and I would like it looked at and pick up a loaner as he had mentioned the previous night. Kenny told he he needed the owners approval to get me a loaner and to have the car looked at that morning. The owner Robert Alvine called me shortly thereafter and told me to bring the car up that morning to get looked at, and if they couldn't repair it I would get a loaner. Fair enough. I brought the car in and it was determined that it was an oxygen sensor error, they reset it but did not put in a new sensor. While I was was waiting for the service to finish the repair I stopped in Kenny Schmitzs office to voice concerns over the vehicle. His response was that he would make everything right with the vehicle, and that I would be happy. He also told me to go right to him with service issues and not to Derek McMoran because Derek only says what he is supposed to say, and cant get anything done. OK... I drove the vehicle home and in the next few days the car started bouncing and vibrating when braking. I brought it back to dealer again and now as told all 4 wheels need to have the rotors turned at a charge of $300.00, of which they offered to split the cost. I declined that offer, and went back to Kenny Schmitz, and reminded him of his promise to make good on car. He never got back to me on that.. No surprise. Again, The car had a 15 point safety check, and it needed brakes??!! WOW! The reason that they gave me for not repairing the car is that it was sold as is, and that my driving made the rotors go bad!!! WHAT??? I drove the car a few days before the bouncing began!!! . More

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