Robert Alvine | Page 5

Honesty with Female Customers at this Dealership is Unique! Purchased a 2013 Kia and was thrilled with the sales WOMAN and the process in general. After 40+ years of dealing with garages and dealerships, I hav Purchased a 2013 Kia and was thrilled with the sales WOMAN and the process in general. After 40+ years of dealing with garages and dealerships, I have finally found one that understands that if you are honest with your female customers they will tell EVERYONE and you will have more business than you can handle. It's been one year and to date I have not felt taken advantage of or been asked to have work done that was not needed. Ladies-this is the only dealership you should be dealing with. They also sell Subaru. More

Helpful 0

Report | Print

An Amazing Dealership The best customer service experience I have ever had! From start to finish the staff at Premier Kia took care of me. My brother recommended me to this The best customer service experience I have ever had! From start to finish the staff at Premier Kia took care of me. My brother recommended me to this dealership saying that they are the most straight forward people he has ever worked with. I took his advice and I'm glad that I did. When I walked in with a list of cars I wanted to look at Nathan was there to help me. He was genuine, funny, and most importantly STRAIGHT FORWARD. There was no sale gimmicks or tricks I told him what I wanted we looked around, talked about what was most important to me and found the perfect car for me. Nathan understood that I needed to move the process along as quickly as I could, but he still took the time to make sure I was making the right choice. Brain and Bob also worked to give me the best deal they could and get me back on the road as soon as possible. When I thought it couldn't get any better I met Jason who went above and beyond the call of duty working with the bank to get me the exact payment plan I wanted. He even went as far as sending Luigi out to meet me at my work to sign some paperwork because they knew how busy I was. Both Luigi and Jason were awesome and I can't thank them enough for helping me. Overall my experience was awesome. Everyone at Premier Kia was helpful. They all worked together as a team to help me and just went above and beyond in every fashion of the way. I will not be buying cars from anywhere else because I don't think anyone can beat the team here. More

Helpful 0

Report | Print

New Optima I'm very happy with my experience at Premier Kia. They managed to get me out of a older used car that I was upside down on and put me into a brand new I'm very happy with my experience at Premier Kia. They managed to get me out of a older used car that I was upside down on and put me into a brand new Optima. They also managed to stay within my price range. Everyone was very nice and it was a no pressure buying experience. More

Helpful 0

Report | Print

Very pleased I wasnt pressured into buying a car from this dealer the car buying came natural. Nathan Glazewski was there to help answer questions and was very informal on his answers. Nathan also went a this dealer the car buying came natural. Nathan Glazewski was there to help answer questions and was very informal on his answers. Nathan also went above and beyond with Robert Alvine to find us the best priceing and payment option. So glad I bought a Kia from this Branford location. Also I like to thank Kenny Schmitz for getting all the finance stuff taken care of. THANK YOU KIA!!! AND THANK YOU KIA OF BRANFORD!!! I will surely tell everyone about my buying experince there. More

Helpful 0

Report | Print

Very helpful, knowledgeable and easy in and out experience. Friendly. My situation was not ideal and yet they overcame and met my expectations with the utmost professionalism. Thanks! Robin Ke experience. Friendly. My situation was not ideal and yet they overcame and met my expectations with the utmost professionalism. Thanks! Robin Keegan More

Helpful 0

Report | Print

Less than 3 weeks ago, my wife and I purchased a 2013 KIA Less than 3 weeks ago, my wife and I purchased a 2013 KIA Sportage EX from Premier Kia. Approximately a year ago, we purchased a 2011 KIA Soul S Less than 3 weeks ago, my wife and I purchased a 2013 KIA Sportage EX from Premier Kia. Approximately a year ago, we purchased a 2011 KIA Soul Sport from this dealership. We love our Soul. Now there are two Kia's parked in our garage. During this past year, the service department at Premier Kia was outstanding. We travel two-plus hours round trip to Premier Kia in Branford for service. Friendly staff, fair price, Free twenty-four month service, Twenty year / 200,000 power train warranty, etc., what more could a car buyer ask for. Yes, I would not hesitate to buy another Kia from this dealership. Robert Alvine, (President, General Manager), What a guy! Any problems? Contact him. He will get back to you in less than 24 hours. How many company presidents will do this? I applaud him! Derek McMorran, a man with two hats (Service Manager/Parts Manager). He always gives you his undivided attention whether you need parts or service on your new vehicle. Now for the Sales Staff: Tyler Walker is one of the nicest young men that I have ever met. Extremely knowledgeable, friendly, and a pleasure to deal with. I only have one short-coming to mention. This is in regard to Liam McClellan (Sales Manager). The day we purchased our new Sportage, Liam raised his voice during our negotiation. It was in regard to Window Etching. I tried to explain that it was previously resolved by Mr. Alvine when I purchased my KIA Soul. I was able to decline Window Etching then and I know that I would be able to decline Window Etching now. I did not want this dealer add-on. Thank you Mr. Alvine. My auto dimming rear view mirror with "HomeLink" will only work to open my garage door when the vehicle lights are turned on. I called Johnson Controls (Division of HomeLink) customer service tech support. They informed me that the mirror was probably wired incorrectly at the dealership. I called Derek McMorran. He set up an appointment to bring my Sportage into the shop to get this problem resolved. KIA kid More

Helpful 0

Report | Print

I had an overall great experience here. They never put any pressure on me and were always willing to help with any concerns I had. It's a very friendly and comfortable atmosphere. Not the dreaded car buyi any pressure on me and were always willing to help with any concerns I had. It's a very friendly and comfortable atmosphere. Not the dreaded car buying experience you'd expect. I would definitely come back again. Thank you Robert, Tom, Terry, and Liam! More

Helpful 0

Report | Print